Who can give me a sauna workflow?

Bathing service process

After the guest enters the door, the greeter will loudly announce the number of guests (XX male guests, XX female guests), and the registration staff will hand out the guest's hand sign Prepare the towels and hand them over to the receptionist. After taking the sign and towel, the receptionist will lead the guests to the sofa, change shoes for the guests, clip the corresponding shoe clips on the guests' shoes, and at the same time sell shoes to the guests. , hand the hand sign and towel to the guest, wish the guest a "happy bathing", lead the guest into the bathing area, and loudly say to the bathing area waiter, "Change and welcome XX male/female guests."

After the guest enters the bathing area, the waiter in the dressing room should take the initiative to say hello to the guest, "Hello, sir" and at the same time ask the guest, "Can I see the sign in your hand?" After taking the guest's sign, lead the guest to the corresponding locker and say to the guest, "This is your locker. Can I open the locker for you?" After getting the guest's consent, open the locker for the guest and ask the guest " Can I help you change your clothes?" If the guest needs it, help the guest change and ask the guest "Does the clothes need to be washed or ironed?" Hang up the guest's clothes, lock the locker, return the sign to the guest, and send the guest in. Shower area and wish guests a happy bath.

The waiter in the bathing area takes the initiative to greet the guest when he sees the guest entering, leads the guest to the shower area, adjusts the water temperature for the guest, and at the same time asks the guest "Is the water temperature OK?" and introduces the guest to the bathing area. Bath type, the location, characteristics and usage of various equipment and facilities. After the introduction, say to the guest: "If you have anything, call me." During the guest's bath, serve the guest at any time and provide toothbrushes, toothpaste, bath gel, etc. , while serving the guests, ask the guests if they need a bath. After seeing the guests enter the sauna or Finnish bath, they should promptly bring ice water to the guests and introduce the unique services of the bathhouse to the guests.

After the guest has finished bathing, the waiter in the bathing area will take the initiative to ask the guest if he wants to rest in the bathhouse. If the guest does not want to rest, he will lead him back to the locker room. The waiter in the locker room will open the locker for the guest and assist him. While the guest is getting dressed, he/she will sell the products in the bathing area to the guest, such as underwear, socks, etc. After the guest is dressed, remind the guest to check if there are any missing items and send the guest out of the bathing area.

If the guest wants to rest in this bathhouse, the bath area attendant will lead the guest to the drying room, where the guest can wear bathrobes. They can recommend disposable bathrobes or VIP suits to the guests and introduce them to the guests. There are special services on the second floor. After the guests put on their bathrobes, they will be led to the dressing room. The waiters in the dressing room should take the initiative to get the necessary items for the guests or blow dry the guests’ hair. The guest introduces the free items on the second floor and the special items of this bathhouse, then leads the guest to the second floor, shouts to the guests on the second floor, "XX male/female guests are welcome on the second floor", and says to the guests, "Please walk slowly, I wish you a happy rest.

When the guest comes out to check out, the locker room attendant will lead the guest out to check out. The locker room attendant will give the guest's hand number to the receptionist, and the receptionist will read the guest's hand card number loudly. Enter the guest's card number into the computer, check how many guests are here with you, and ask the guest if he is checking out now. If the guest is checking out now, the waiter hands the card number to the cashier, and the cashier loudly asks if the guest is here with him* ** Several people, after getting the guest's answer, report the guest's consumption amount, and at the same time ask the guest if he has a discount card, etc., print out the statement for the guest, collect the corresponding cash from the guest, pay by singing, and then shout out to the guest. The shoemaker said: "Guest No. XX takes shoes" and asked the customer to go to the sofa to change.

If the guest does not pay now, the waiter will return the sign to the guest and ask the guest to sit on the sofa and wait for his companion to settle the bill together