Compensation system for hotel goods damage

According to relevant information, the inquiry shows: investigation.

1. After receiving the report that the housekeeping department informed the guest that the hotel property was damaged, you should personally check the damaged items and verify the situation with the guest.

2. Check the compensation price of the damaged goods.

3. claim. Contact the guests directly, politely explain the hotel system and ask for compensation.

4, the price is small, the value is small, and the damaged items can be made up in time. Fourth, the guest damaged the tableware.

When a guest damages the tableware during eating, the restaurant waiter should first find out the reason when dealing with it.

1. Some guests accidentally broke the cup and knocked off the plate. First, show concern and sympathy, ask the guests if they have been bruised or stabbed, immediately clean up the broken tableware, then put on clean tableware for the guests and invite them to continue eating. Restaurant waiters can also take the initiative to serve the guests, such as introducing the characteristics of the dishes and asking the guests if they need to add some other dishes to distract the guests and get rid of the embarrassing situation. But pay attention to the type and quantity of tableware damaged by guests. According to the property price list of the restaurant, please ask the guests for compensation when checking out after the meal, and collect the money together with the meal fee, and inform the guests of the amount and proportion of compensation.

2. Some guests in the process of dining, because of excessive drinking, drunken gaffes, damaged tableware, depending on the situation, not only according to the price compensation, but also fined. It is intolerable to get drunk with tableware in a restaurant, otherwise it will only encourage its arrogance, affect other guests' dining and affect the reputation of the restaurant. V. Hotel property:

Hotel supplies (including those issued to employees for use) are hotel property. Whether it is negligent damage or intentional damage, the parties concerned

Compensation must be made as appropriate.

Remarks: answers to the compensation system for hotel goods damage; To sum up, the compensation system for hotel property losses mentioned above is for reference only. It is suggested that after receiving the report from the housekeeping department that the hotel property is damaged, you should personally check the damaged items and check the situation with the guests, or take the actual situation as the standard.

Legal basis: hotel management system