The main work of the hotel reservation departmentThe work content of the hotel reservation department

1. What do hotel reservation clerks do? Responsibilities? Thank you 2. What is the function of the hotel reservation department? If possible, please express it in precise and summarized language. 3. What are the job responsibilities of the reservation clerk in the hotel sales department? What do hotel reservation clerks do? Responsibilities? Thank you

The main responsibilities of the hotel reservation clerk are as follows:

Record guests' reservation requirements, complete daily reservation changes and cancellations;

Check daily room status;

Follow up the guest’s special reservation request;

Apologise to the guest who booked the room when no room is available, and suggest the guest to make a waiting list;

Accept guest reservations by phone or fax and reply to the confirmation, check E-MAIL and give a reply;

Complete and submit the forecast report within the specified time;

Online reservations are checked regularly every day for at least Twice;

Submit cancellation No-show (guest tracking details report for giving up the reservation) every day;

Check the expected arrival of the next day and fill in the form if you have any special requirements, send apples or flowers Fruit basket order;

Update the department’s information whiteboard;

Draft a reservation reply fax;

Confirm the customer’s reservation requirements;

Complete other tasks assigned by the department head.

Extended information

The housekeeping center is an important position in the hotel room department. It mainly solves various problems for hotel guests over the phone. The work is small and cumbersome, and like the front desk cashier and front desk reception, it operates 24 hours a day. Most hotels now have housekeeping centers, which can save a lot of staff (usually 4-5, depending on the size of the hotel, especially small and medium-sized ones). Hotels. Large hotels usually have a check-in desk or a check-in desk together with the housekeeping center.

Reference materials

Housekeeping center clerk - Baidu Encyclopedia

Hotel. What is the function of the reservation department? If possible, please express it in precise and summarized language.

To put it simply, the responsibilities of the hotel reservation department are as follows:

Provide and provide services according to the guests’ requirements. Provide guest rooms with corresponding needs 24 hours a day, handle guest reservation requests in a timely manner, record and store reservation information in a timely manner, and make preparations for guests' arrival.

Criticisms from the reservation manager. ：

1. Be fully responsible for the management of the reservation department.

2. Supervise the daily work of the reservation staff and ensure that all reservation information is entered into the computer correctly.

3. .Comprehensively understand the distribution of rooms in the entire hotel.

4. Supervise and check whether the appearance of employees meets the hotel's standards.

5. Responsible for the personnel arrangement of each shift in the department. .

6. Responsible for controlling the department’s costs within a reasonable level.

7. Responsible for communicating hotel-related information to every employee.

8. Responsible for the integrity and normal use of all equipment and facilities in the reservation department

9. Make an eight-day rolling room occupancy rate forecast every day

10. Check the previous day's mid-day shift every day.

11. Check the reservations of VIP guests who arrive for the next day.

12. Responsible for reporting the room rental situation to the department at any time.

13. Make suggestions to the department on guest room sales.

14. Do a good job in room control.

15. Handle complaints.

16. Complete other tasks assigned by superiors.

What are the job responsibilities of a reservation clerk in the hotel sales department?

Reservation clerk job responsibilities

1.

When answering the phone, you must be kind, speak appropriately, speak softly, and answer customers patiently

If you have any questions, make a reservation introduction;

2.

When you see the guests at the ordering counter, you should take the initiative to stand up and greet them, be warm and generous, and use polite words

, and pour polite tea for guests, accept reservations and register them,

communicate them to relevant personnel;

3.

Ensure hygiene in the work area It is clean and tidy, and no irrelevant items or personal belongings are allowed to be piled on the reservation desk; Any items to

and check the booking status;

5.

Reservation registration and performance supervision for our marketing and service department staff are strictly prohibited

Practice for personal gain;

6.

Special regulations: The reservation clerk must strictly follow the requirements to register the reservation and shall not report to any unauthorized person

Relevant personnel leak customer information;

7.

Reservation clerks are strictly prohibited from leaving their posts without authorization while on duty;

8.

Except for the above provisions For the rest, please refer to the reception duties.