Basic knowledge of hotel room management

Basic equipment of guest rooms, basic types and location of electrical equipment 1. light units

(1) desk lamp

A desk lamp is usually placed on a desk or bedside table. There are many styles of desk lamps and lampshades. When selecting desk lamps and lampshades, the color patterns should be coordinated with indoor walls, curtains, bedspreads, sofa cover and desk lamps. When there are more than two desk lamps indoors, we should pay attention to the unity of color and style.

(2) Floor lamp

Floor lamp is a kind of movable floor lamp, which is mainly placed next to sofa and forms a center for talking, reading and resting together with sofa. Floor lamp brackets are mostly made of metal and wood. There are several kinds of lampshades, such as paper covers, silk covers, gauze covers, plastic film covers and glass covers. There are two types of light: direct light and reflected light. When resting and talking, use direct light when reading. Most of the floor lamps are western-style, but there are also some Chinese floor lamps with dragon and phoenix heads carved with wood. The phoenix head in Longkou hangs palace lanterns, which is very ethnic.

(3) Wall lamp

Wall lamp is a kind of lighting equipment installed on the wall. Its function is to supplement the deficiency of other lamps. The shape of the wall lamp should be unified with the lamps in the same room, and coordinated with the indoor style and color.

(4) chandelier

Most chandeliers are hung on the ceiling, both Chinese and western. Chinese chandeliers, represented by palace lanterns, have a unique national style and should be used in architectural halls with prominent national colors. There are many kinds of western-style chandeliers, including high-grade crystal bead lamps and various forms of metal casting chandeliers.

(5) Floor lamp (foot lamp)

The floor lamp is generally installed at the bottom of the bedside table, which is convenient to use and does not affect others' rest.

2. TV set

Television is the advanced equipment in the guest room, which can enrich the cultural life of the guests. The TV is generally located in the upper right of the desk, which is 10 cm away from the front edge of the desk. There is a program card on the TV boy in the middle. In addition, some hotels put the TV set on the TV stand, which is placed on the right side of the desk and parallel to the front of the desk. When the waiter cleans the TV dust every day, he should wipe the dust off the shell with a dry cloth. When cleaning the TV plane, he must first cut off the power supply and then wipe it with a soft cloth or wrinkled paper. It is necessary to debug the program of each channel, which is not only convenient for guests to use, but also can reduce the utilization rate of each channel. When the TV is not used for a long time, it should be turned on for more than three hours every two months, and it should be checked regularly to prevent the parts from being oxidized by moisture.

3. Air conditioning

Air-conditioning is the equipment to ensure the appropriate temperature and fresh air circulation in the guest room all year round.

At present, the air conditioners used in most hotels are central air conditioners, and there are air conditioning knobs or switches on the wall of each guest room or the button panel of the bedside table. Strong, medium, weak, stop? Four kinds, and a few hotel rooms use air conditioning instead of central air conditioning. Let's briefly talk about the precautions in the use of air conditioners.

(1) Close the doors and windows before turning on the air conditioner.

(2) When using cold air, the horizontal direction of the grid is the best. Because of the large amount of cold air, the indoor cold air can spread evenly when exhausting upwards as far as possible.

(3) When the air conditioner is turned off and restarted, stop for at least three minutes before running.

4. refrigerator

In order to ensure the guests' drinks, there is a refrigerator in the room to store wine and drinks. Guests can drink as needed. Fill in the room wine list after use, check it by the waiter, and then transfer it to the cashier to replenish the wine.

The refrigerator is usually placed on the right (left) side of the locker room (or desk), and some hotels put the refrigerator on the right side of the wardrobe.

Use and maintenance of refrigerators should pay attention to the following issues:

(1) The refrigerator is placed smoothly. 10-20cm away from walls and other objects.

(2) It is forbidden to store high-temperature food in the refrigerator.

(3) Beverages such as beer, soda and fruit juice should not be stored in the freezer, so as not to break the glass bottle due to liquid freezing.

(4) The refrigerator should be defrosted regularly. If the ice box mold and evaporator are frozen together, it must not be pried open with a knife or other metal instruments. A small amount of water can be poured into the evaporator to melt the ice.

(5) To clean the refrigerator, first scrub it with a soft cloth dipped in neutral detergent, then scrub it with clear water and dry it with a soft cloth. Never use chemicals such as acid, thinner, oil, alcohol and hot water to clean the refrigerator. Prevent plastic parts of refrigerator from deformation and deterioration.

(6) When putting cold boiled water in the ice box mold, don't pour the water too full, about 4/5 is enough. If the ice in the ice box mold is not finished, change the cold boiled water every 5-7 days, and change the water in the ice box mold once after the individual checks out.

5. telephone

There are generally two telephones in the room, one on the bedside table and the other in the bathroom. Dust on the surface of the telephone should be wiped with a dry cloth every day, and the microphone should be disinfected with disinfectant frequently and overhauled regularly.

6. doorbell

There is a doorbell in the room of this hotel. The button is installed on the door frame and the bell is in the room. The waiter should ring the doorbell first when he enters the room. Buttons and bells should be wiped with a dry cloth every day and maintained regularly.

Basic types and arrangement of furniture 1. Bed and bedside table

The types of beds are divided into western-style beds and Chinese-style beds, including single beds, double beds, oversized double beds and folding movable beds. At present, the beds used in high-end hotel rooms are all composed of beds, mattresses and headboards.

The bedside table is one of the essential furniture in the guest room, which is matched with the bed. Generally, bedside tables are equipped with audio equipment for guests to listen to related programs and enjoy music. The bedside table is also equipped with various switches, such as TV switch, floor lamp, bedside lamp, central air conditioning switch, call waiter button, wake-up clock and so on.

There are two specific positions of bedside tables: one is to put a bedside table between two single beds with a bedside lamp on it, and the other is to put a bedside table on the right side of each single bed with a bedside lamp on it.