Where can I find papers on tourism psychology?

Tourism psychology will explore the characteristics and psychological needs of tourism clients from the perspective of tourism service, and analyze the psychological development process of tourists in tourism activities. The psychological quality of tourism workers is very important to the quality of service. Tourism workers should overcome all kinds of internal and external difficulties, improve their psychological quality and follow a series of psychological principles of tourism service such as "customer first". Only in this way can we attract tourists and improve the social and economic benefits of tourism enterprises.

Tourism service psychology should take tourists as the research object and study how to provide the best service according to the psychological and behavioral characteristics of tourists within the scope of tourism subject. Studying tourism work or service object is the premise of good service; The purpose of tourism is "customer first, feel at home". First of all, tourism workers should deeply understand the clients, constantly discover and understand the psychological needs of tourists in their work practice, cater to and satisfy the tourists' psychology, so as to ensure the due service quality. The service of tourism enterprises to tourists is not abstract, but is realized through specific links such as tour guides, front halls, guest rooms, restaurants, transportation, shopping malls and so on. Providing quality service is the aim of tourism. Therefore, it is necessary to study the psychological characteristics of tourists in the lobby, guest rooms, restaurants, shopping malls and other places during the travel process and the corresponding psychological service measures we should take. By analyzing the psychological factors of tourists in the process of tourism service, tourism service psychology aims to reveal and follow the psychological and behavioral laws of tourists and take corresponding positive service measures, so as to continuously improve and improve the quality. Tourism psychology provides a theoretical basis for targeted tourism services.

Fourthly, the psychology of tourism management.

Although tourism psychology is not specialized in management, its research content should involve management psychology. Scientific management is the key to improve the quality of tourism service and the success or failure of work. Tourism psychology should study how to follow people's psychological and behavioral characteristics in management and take effective measures. The most important function of management is to mobilize the enthusiasm of employees and creatively achieve organizational goals. Tourism psychology should study what the psychological and behavioral characteristics of members in an organization are, and how to regulate individual behavior, group behavior and leadership behavior, so as to give full play to the best efficiency of management. The transformation of tourism service ontology from "customer first" to "employee first" In the practice of tourism management, managers gradually realize that "happy employees are productive employees", and employees cannot provide perfect services to tourists with dissatisfaction and anger. Whether tourism workers can actively and creatively serve customers is also the key to improve the quality of tourism services. Therefore, the key to providing the best service for tourists is to have a high-level and high-quality staff. This requires managers to put the interests of employees in the first place and care for and respect their subordinates. Only by deeply understanding employees' thoughts, feelings and needs can employees gain the indispensable spiritual strength to provide quality services. Tourism psychology studies how to mobilize the enthusiasm of employees and how to guide employees to cultivate a good attitude from the perspective of tourism management psychology and employee psychology. Overcoming frustration and establishing a good relationship with tourists can make tourism management more scientific and humanized. At the same time, it can also provide theoretical principles and methods for staff training in tourism enterprises.

Verb (abbreviation of verb) the psychology of residents in tourist destinations

The psychology of residents in tourist destinations refers to the unique psychological phenomenon of local residents in interpersonal communication with tourists because they live in tourist destinations. This kind of psychology is dynamic, not static. It will change with the changes of the external environment of the tourist destination and the internal cognition of the residents of the tourist destination. The psychology of residents in tourist destinations includes the social psychology and cultural psychology of residents in tourist destinations. The social psychology of residents in tourist destinations refers to the development and change law of people's psychological activities in the tourist environment; The cultural psychology of the residents in a tourist destination refers to the great changes that have taken place in the cultural environment since the tourist destination, which has prompted the local residents to have different cultural psychology. In the process of tourism development, the psychology of residents in tourist areas will change greatly, from actively supporting tourism development and warmly welcoming tourists to later opposing tourism development and forming hostile psychology with tourists. Tourism psychology should pay attention to and study this psychological development process and find out the law of its occurrence, development and change. It provides a theoretical basis for the government to formulate tourism policies, tourism developers to make decisions and build a harmonious and stable social order of tourist destinations. The psychology of residents in tourist destinations is a weak link in the study of tourism psychology, but it is precisely because of the lack of research that we need to pay more attention to it. Today, with the vigorous development of tourism, various problems have emerged, such as how to correctly handle the relationship among residents, tourists, tourism developers and the government. By studying the psychology of residents in tourist destinations, the classification of residents in tourist destinations, the psychological influencing factors of residents in tourist destinations, and the theoretical basis and research methods of the classification of residents in different tourist destinations at home and abroad, we can find the theoretical basis and methods to solve these problems.

Sixth, interpersonal relationships in tourism activities.

Tourism is one of people's social activities. In tourism activities, there are exchanges between tourists and between tourists and tourism workers; There is communication between individuals and groups; There is also the relationship between tourists and local residents, and the relationship between tourism workers; Interpersonal relationship is directly related to the success or failure of tourism activities.

In tourism activities, various interpersonal relationships will be formed, such as the relationship between individuals: the relationship between tourists, the relationship between tourists and tourism workers, the relationship between tourism workers, and the relationship between tourists and local residents. Group relationship: the relationship between tourists and tourism enterprises, the relationship between local residents and the government, the relationship between developers and local residents, and the relationship between tourism enterprises and other interpersonal relationships have a great influence on the effect of tourism activities. Various interpersonal relationships of tourists are important factors that affect the emergence of tourism behavior, tourism choice and evaluation of tourism activities. In tourism service, dealing with interpersonal relationship is not only a skill problem, but also an artistic problem. Because tourists will be influenced by each other's positive psychology, perhaps some kind of negative psychology, and interpersonal relationships will change because of the constant changes of the reception objects, it is an indispensable and important topic to handle interpersonal relationships appropriately and skillfully in this complex interpersonal environment and give tourists positive and good psychological influence.

Seven, psychological problems in the development of tourism resources and facilities.

Starting with the analysis of tourists' demand for tourism resources development and facilities construction, this paper studies tourists' psychological demand, tourism resources development and tourism facilities construction. This paper studies how to use psychological principles, carefully consider and arrange tourist facilities, develop tourist resources, and make tourists more comfortable and happy.

Tourist facilities are the material conditions for tourists to rest and entertain. Tourists' perception of tourist facilities directly affects their travel behavior and consumption motivation. This important topic should be included in the research field of tourism psychology. For normal people, vision is the most important and fully used sensory system. More than 70% of people's perception of the world is obtained through their eyes. The visual image of tourist facilities largely depends on the shape, structure, material and color of the facilities. In the development of tourism resources and the design of tourism facilities, if we can comprehensively consider the characteristics of different materials and skillfully use the characteristics of materials, it will enrich the perception of tourists. The fineness and roughness of the material surface, light and astringency will make people feel the change of temperature or depth. The texture is soft and crisp, full of elasticity and hardness, and it is easy to cause people to feel dignified and lively. The unique texture, density and natural charm of the material itself can bring different tastes to tourists. In the construction of tourist attractions and facilities, the various characteristics of colors are used to make tourists feel different associations, such as cold and warm, light and heavy, strong and weak, advancing and retreating, expanding and shrinking, excitement and tranquility, so as to create different atmospheres of tourist facilities and improve the quality and aesthetic effect of tourist facilities. Auditory perception plays an important role in human perception, and about 20% of human perception is obtained through auditory perception. In the construction of tourist attractions and facilities, different sounds can create different environmental atmosphere and give tourists different psychological feelings. Music makes people relaxed and refreshed; Noise makes people fidgety and physically and mentally damaged, which is a serious air pollution. Therefore, tourist attractions often pursue a natural, quiet and pleasant environmental atmosphere. Through various natural sounds, such as spring singing, bird singing and cicada singing, it gives people a psychological feeling of returning to nature, which is also the concern of tourism psychology.

Tourism psychology should also attach importance to the study of psychological feelings such as taste, touch and smell caused by tourism facilities and environment. Generally speaking, the most comfortable temperature for tourists is about 20℃, which requires all kinds of tourist facilities to deal with the settings of doors, windows and skylights, the sunshine and radiation in the room, and create comfortable temperature conditions with equipment and air conditioning. Used for guest towels, bath towels, mattresses, blankets, etc. , soft and comfortable. The whole tourist facilities must not smell, especially the bathroom. Pay attention to the performance of ventilation facilities and spray air fresheners frequently when cleaning. In short, the design, construction, maintenance and layout of tourist facilities should take into account the various perceptual factors of tourists, so that tourists can have a good perceptual effect.

Tourism psychology is still a young subject. Defining and discussing the research object of tourism psychology scientifically will undoubtedly enrich and improve the theoretical level of tourism psychology and continuously improve and develop the theoretical system of tourism psychology.

References:

[1] Xue Qunhui. Modern tourism psychology [M]. Beijing Science Press 2005.

[2] Xue Qunhui. Tourism Psychology (Revised Edition) [M]. Kunming: Yunnan University Press, 2005.

[3] Zhang Shufu. Tourism psychology [M]. Beijing: Higher Education Press, 200 1.

[4] edited by Chun Liu. Tourism psychology [M]. Tianjin: Nankai University Press, 200 1.