Hotel reservation error What did the manager do to make the guests happy?

1, the manager booked the hotel for the customer, booked the wrong time, and made the customer dissatisfied, and the customer would be angry.

In this case, the first thing to be determined is the responsibility of the manager, who should negotiate with the hotel for proper check-in procedures at the first time. If this change affects the customer's itinerary and requirements, you should apologize to the customer first, negotiate with him to re-select the hotel and check in, if possible. You should also apologize to the customer and give corresponding compensation or gifts.