What is the golden key service?

The prototype of "Golden Key" is1the "concierge" of European hotels in the early 9th century. The ancient concierge refers to the "key keeper" of courts and castles. From the meaning of "principal-agent", it can be seen that the essence of "golden key" is the principal-agent service organization of the hotel, which has evolved into a special title for hotel concierge who has the membership of the international golden key organization. The "golden key" has become the image representative of the service level of high-star hotels around the world. A hotel has gained a place in the international hotel industry by joining the Golden Key Organization. The hotel with the "golden key" as the chief concierge can show its extraordinary value. In other words, the concierge of the hotel will feel very proud if he gets the "golden key" qualification. Because he represents the service quality level of the whole hotel, he even represents the overall image of the hotel. "Golden Key" is also the symbol of personalized service in modern hotels and the general agent of comprehensive services inside and outside the hotel. Its service concept is to provide guests with "satisfaction plus surprise" service without violating local laws and ethics, so that guests can feel a kind of meticulous care and care from beginning to end.

The service aim of Golden Key Hotel is to make guests get satisfactory and pleasant service without violating national laws. We provide: from receiving guests to booking seats, arranging cars to pick them up at airports, railway stations and docks, introducing various special restaurants according to guests' requirements, reserving seats for guests, contacting travel agencies to arrange tour guides for guests, and helping guests mark shopping spots on the map when they need to buy gifts. Finally, when guests leave, they can help them buy cars, boats and air tickets in the store and help them check their luggage and articles. They can also make a reservation if they need it. Hotel Golden Keys For Chinese and foreign business tourists, they are the general agent of comprehensive services inside and outside the hotel, people who can be trusted during the journey, loyal friends full of friendship, people who solve trouble problems and experts in personalized services. Hotel golden key service concept 1, hotel golden key service purpose: to solve all difficulties for guests without violating laws and ethics. 2, the hotel golden key to solve problems for customers, "although not omnipotent, but also try our best", we must have a strong sense of customer service and dedication. 3. Provide customers with personalized service of satisfaction and surprise. The working slogan of Golden Key Hotel is "Friendly Service". 5. The life philosophy of Golden Key Hotel: Find a fun life in the surprise of the guests.