The most comprehensive summary of hotel responsibility in 2020

The hotel industry belongs to the service industry, which mainly sells intangible services rather than tangible products. The following are my carefully collected hotel duties. Let me share them with you and enjoy them.

Hotel responsibility 1

1. Take full responsibility for handling all the affairs of the hotel, lead all the staff to work hard, and accomplish all the goals set by the hotel.

2. Formulate the hotel management direction and management objectives, including formulating a series of rules and regulations and service operation procedures, defining the responsibilities of managers and employees at all levels, and supervising their implementation. Set a series of hotel prices, such as house price and catering price. Be highly sensitive to various trends in the industry, make market expansion plans and lead the sales department to carry out comprehensive promotion and sales. Read and analyze the monthly report in detail, check the business progress and the completion of the business plan, and take countermeasures to ensure the smooth progress of the hotel business.

3. Establish and improve the organizational system of the hotel to make it reasonable, streamlined and efficient. Preside over the weekly general manager office meeting.

4 inspection report, focusing on the opinions and explanations of relevant issues. Communicate the relevant instructions, documents and notices of the government or the board of directors, handle interpersonal relationships and coordinate the relationships between departments, so that the hotel has an efficient working system.

5. Improve various financial systems. Read and analyze daily reports and monthly reports, supervise the financial department to do a good job in cost control and financial budget, check and analyze the monthly business situation, check the income and expenditure, and check accounts receivable and accounts payable.

6 focus on regular inspection of public places and departments.

Check the service quality and convey the inspection results to relevant departments.

7. Arrange the maintenance of the hotel.

8. Maintain good relations with people from all walks of life, establish the image of the hotel and receive important guests on behalf of the hotel.

9. Guiding discipline. Cultivate talents and improve the service quality and staff quality of the whole hotel.

10. Set an example, care for employees, clear rewards and punishments, make the hotel have a high degree of cohesion, and require employees to complete their work with a high degree of enthusiasm and responsibility.

1 1. Responsible for hiring, appointing and dismissing the deputy general manager of the hotel, assistant to the general manager and other important personnel changes. Responsible for recruiting hotel managers, assessing department managers, deciding on hotel organization, staffing, rewards and punishments, and promotion.

Hotel responsibility 2

? Working rules

1. Start and test the equipment according to the operating rules of the dry cleaning machine at work every day, and turn off the equipment correctly according to the operating rules after work.

2. Carefully check whether the clothes can be dry-cleaned, and whether there is any damage, fading, dyeing, special ornaments, special stains, left-over items, etc. If yes, dry cleaning should be approved by the guests.

3. For the clothes with stains, do decontamination treatment.

Clothes should be dry-cleaned according to texture, color, thickness and washability.

5. Remove buttons, ornaments, plastic or metal buttons that are not suitable for dry cleaning and are easy to fall off.

6. Clothes made of rubber, artificial leather and chlorine fiber. Should not be dry-cleaned.

7. For some rare fabrics, take scraps and test them with dry cleaning solvent. For fabrics and fine clothes that are easy to string wool, it is not suitable for batch with other clothes.

8. The order of dry cleaning is light color first, then medium color, then dark color, which should be carried out separately.

9. Check the clothes after dry cleaning to see if the washing effect is good, and the unclean clothes should be reprocessed.

After washing clothes, hang them on the hanger and wait.

1 1. After cleaning the wool fabric, clean the ciliated filter.

12. After dry cleaning, work records shall be kept.

13. For the garments that do not meet the quality standards, report to the supervisor and analyze the reasons, and take appropriate measures for further treatment.

14. Dry cleaning of white fabrics should use distilled dry cleaning solvent.

15. The clothes should be weighed before being put into the dry-cleaning machine, and cannot be washed with overload.

16. Visually, the thickness of residual pollution in steamed rainbow exceeds 1cm, and it should be cleaned. When the transparency of dry cleaning solvent is less than 50%, steam treatment should be carried out.

17. During the operation of the dry cleaning machine, pay close attention to the working conditions of each part.

18. Always observe and maintain the dry cleaning machine to keep the environment clean.

19. Complete other work arranged by the supervisor and manager in time.

Hotel responsibility 3

1. Attend various meetings held by the logistics department, organize meeting minutes, and manage departmental files and documents.

2. Send and receive all kinds of documents, letters and memos, and remind department managers to pay attention to important and urgent letters.

3. Responsible for drafting the submission, dispatch and report of the department to the superior, and filing them according to different contents.

4. Make plans for office supplies. And is responsible for receiving, issuing and keeping.

5. Do a good job in the collection, sale and distribution of monthly tickets for all employees and the management of locker keys for employees every month.

6. Be responsible for the opinions of statisticians and workers on logistics work, and make statistical reports to departments every month.

7. Complete other tasks assigned by the logistics manager.

Hotel responsibility 4

1. Responsible for the supply of rice porridge in this canteen, and make good preparations for the supply according to the staple food plan.

2. Wash the rice clean, without chaff, sand, mud and other impurities.

3. The porridge should be dry and thin, and the rice should be soft and hard to ensure the supply and not out of stock.

4. Strictly save grain, and eliminate waste when washing rice, mixing flour and cooking. Staple food varieties for overnight and every meal should be blended and steamed before eating.

5. The use of machinery must be strictly operated to avoid accidents. When a fault occurs, the power supply should be cut off in time for maintenance.

6. Before the end of the work, all kinds of appliances, machinery and ground should be cleaned.

7. Pay attention to personal hygiene, ensure food hygiene and prevent food poisoning.

Hotel responsibility 5

1. Strictly abide by the safety management regulations of the oil depot and implement the oil management system. Idle personnel are not allowed to enter the parking spots and oil depots of oil tankers, and signs prohibiting fireworks and firecrackers are set up. It is forbidden to pile up sundries, meet relatives and friends and receive guests here.

2. Strictly abide by the distribution system, be responsible for oil management, take good care of hotel property, keep the fuel chestnuts and fuel containers clean, and pay attention to the cleanliness of the site.

3. Strictly implement the procedures of receiving and sending oil, and insist on issuing the invoice before sending oil, so that the oil account is consistent with the inventory.

4. Work conscientiously and responsibly, do not string posts, do not practice favoritism, and do not resort to deceit. Calculate the fuel consumption of each vehicle at the end of the month and report it to the financial department for verification and publication.

5. Be vigilant, strictly guard against, and regularly check the fire prevention equipment at the refueling point.

Hotel responsibility 6

1. Make the monthly work plan of the department and check the implementation of the plan.

2. Train, evaluate, guide and supervise subordinate employees to observe labor discipline and implement working procedures.

3. Guide and urge the bellman to provide services such as baggage handling, receiving or sending packages on behalf of customers, luggage storage, sending emails or reports, etc., so as to prevent any mistakes and accidents.

4. Make specific arrangements for employees' work.

5. Arrange employee shifts according to work needs.

6. Check the gfd and working attitude of subordinates.

7. It is forbidden for employees to ask guests for tips or suggest them to pay tips.

8. Manage the labor tools, labor protection articles and various forms of this department.

9. Reward or punish employees in time according to their performance.

10. Be concerned about the life and ideological trends of employees in this department and do detailed ideological work.

1 1. Hold staff meetings regularly and report the work of the department to the department manager.

12. Maintain communication, contact and cooperation with other departments.

13. Collect and manage tips paid by employees and luggage storage fees paid by guests (non-hotel guests need to pay luggage storage fees).

Hotel responsibility 7

1. Welcome VIPs on behalf of the hotel, handle major events, and record related matters of special VIPs and noteworthy guests.

2. Greet and lead the distinguished guests to the designated room, and introduce the room facilities and hotel situation.

3. Make VIP departure records and implement every detail of VIP reception.

4. Decide whether to accept the guest's check and handle the guest's check-out questions and other inquiries, and handle them according to the relevant regulations and authorization of the hotel.

5. Record and handle the work of changing locks and pins.

6. Deal with the room with errors between the room report and the front desk, and lock the room in person.

7. Handle guest complaints and solve problems correctly according to the guest's psychology.

8. Understand the trend of room status on the day and after, and try to participate in the reception work.

9. Check the inside and outside of the hotel to ensure the normal operation of various facilities and eliminate preventable disadvantages in time.

10. When talking with guests, you can introduce the hotel facilities appropriately.

1 1. Keep close contact with the security department and the reception desk to obtain information and report "accidents" and "patients".

12. Check the alarm room with security personnel and engineering personnel.

13. Cooperate with the personnel of the finance department to collect the accounts owed by the guests who are still staying in the hotel.

14. In case of emergency, you must use the correct finger 7K.

15. When there is a dangerous accident without a leader's instructions, make a decisive decision and evacuate the guests if necessary.

16. Arrange to send the sick or accident guests to the hospital.

17. Responsible for handling lost and found valuables.

18. Check the items in the lobby that need maintenance, and urge relevant departments to maintain them in time.

19. Do a good job of fire prevention and theft prevention within this scope.

20. Reflect the employee's performance and the guest's opinions to the leader.

2 1. Insist on recording the events and complaint handling of the day in the duty book and report to the front office manager.

22. Complete other tasks assigned by the leadership.

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