Who is responsible for the quality of hotel service?

Hotel manager. Hotel service quality management is the responsibility of the hotel manager. Hotel manager is the top manager of the hotel, responsible for the operation management and service quality control of the hotel. In the concrete implementation of service quality management, the hotel manager will appoint a special service quality management team or service quality management department to manage and coordinate. These service quality managers will be responsible for setting service standards, training employees, monitoring problems in the service process and providing improvement plans.