Thoughts on Suzhou Hanting Upgrading Gold Card Members

Tell the story of being promoted to a gold card member in Hanting Hotel. I came to Suzhou to study and stayed at Hanting Hotel for one night. When it rained the next day, I didn't bring my umbrella. It takes more than 10 minutes to get to the hotel by subway. Because time is not too fast, I decided to walk to see Suzhou in the rain. Teacher Chen says Suzhou is the most beautiful when it rains. Haha, you can also keep fit and save money. Walking in the rain with that umbrella, I feel that this gold card membership upgrade is quite worthwhile. Looking back on the whole incident, how did I pay the bill as a consumer? Put yourself in others' shoes. How do my customers buy my bill? I was in the psychology of taking advantage at that time, especially when the waiter calculated an account for me and stayed in a hotel several times, and the fee was earned back. Plus, I had to eat breakfast at that time, and she immediately promised to send me breakfast, so I was moved. I paid 170 and upgraded my gold card membership. When I took advantage of this, I really didn't feel bad about this 170 yuan. When I walked to the subway station with a free umbrella in the rain the next day, I sincerely thanked the hotel. I feel that staying in this hotel is very valuable, and my heart suddenly has a little bit. There are free drinks in their lobby. Bit by bit, showing quality and caring service. So I also think: good service and good products must be what you need to pay.

At present, in my decoration industry, when I upgrade my customers, I should also check their values. Make him feel like he's taking advantage. Later, give him another surprise, only materially. But also need to actively tap the needs of customers. Imagine, if the waiter didn't take the initiative to ask me if I wanted to upgrade my gold card, there would definitely be no following? So we see that many opportunities are actually created by ourselves, so initiative is the first of the seven habits of excellent people.

Finally, to sum up:

1. Actively create opportunities. Boldly explore the needs of customers.

2. Quality service must be paid. Where is a free lunch in the world? Imagine that many free things around us are the most expensive. This very low-level logic is actually understood by everyone. Sometimes I can't take it for free.

3. Be sure to give the customer a sense of experience and make him feel that he has taken advantage of it. You can give her a numerical example analysis.

You need to give him a special discount when necessary. Make him feel that this is specially made for him. Make him feel unique. A sense of experience that is valued.

5. One flower and one world, one customer and one demand.