Aren’t hotel reservations handled by the Cancellation Consumers Association?

Hotel bookings are not handled by the canceling consumer.

For non-cancellable reservations, you can complain to the Consumer Association or call the Consumer Association at 12315. If a consumer rights dispute arises between a consumer and an operator, it can be resolved through the following channels:

1. Negotiate and reconcile with the operator;

2. Request a consumer association or a consumer association established in accordance with the law. Mediate through other mediation organizations;

3. Complain to relevant administrative departments, etc.

The steps to complain about a hotel are as follows:

1. The most direct way to complain is to find the front office manager, who will naturally have some solutions and opinions;

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2. If you are dissatisfied, continue to look for higher-up leadership responsibilities, including the duty manager and store manager, to see if their service attitude, handling opinions, and answers can satisfy people and understand them;

3. If there are layers of pushback and no solution is provided in the store, and there is no sincere reply and handling, then you have to seek solutions outside the store. If it is a hotel chain, then call their hotel headquarters number. The hotel chain will take it very seriously, especially in-store Failure to properly handle the arrogant attitude, once a complaint is formed, the group will deal with the branch more seriously;

4. If it is an independent hotel, then including complaints from the consumer association and the local industrial and commercial administration department, that is Can.

To sum up, for non-cancellable reservations, you can complain to the Consumer Association, or make a complaint through the Consumer Association telephone number 12315.

Legal basis:

Article 7 of the "Consumer Rights and Interests Protection Law of the People's Republic of China"

Consumers are purchasing, using and accepting goods. You have the right to have your personal and property safety not harmed while serving.

Consumers have the right to demand that the goods and services provided by operators meet the requirements for protecting personal and property safety.

Article 8

Consumers have the right to know the true status of the goods they purchase and use or the services they receive.

Consumers have the right to require operators to provide the price, origin, producer, use, performance, specifications, grade, main ingredients, production date, expiration date, and inspection of the goods based on the different conditions of the goods or services. Certificate of conformity, instructions for use, after-sales service, or service content, specifications, fees and other relevant information.