How to cancel an order when booking a hotel online?

Hotel reservations cannot be cancelled, and you can't apply for a refund if you don't stay.

There are three ways to solve this problem:

1. Negotiate with the hotel to change the check-in time;

Second, negotiate with the hotel and the hotel will sell the house on its behalf. Many homestays can operate in this way, and it is uncertain whether hotels can operate. It is more likely to be sold in the peak season.

3. If you can't stay in this situation due to non-personal accidents, you can call the platform of Meituan, and the platform will coordinate the refund.

Extended data:

What problems should I pay attention to when booking a hotel online?

Through online booking, it is recommended to choose a regular provider, so that your reservation and stay can be guaranteed. When booking, please check whether the check-in and check-out dates are correct; The name and contact information of the person filling in the order should be true; Pay attention to the special tips in the hotel profile; Choose the reservation that needs credit card guarantee, and pay attention to the guarantee cancellation policy and time limit; After submitting the order, please reconfirm whether this information is needed.

After completing the reservation and submitting the order, please wait patiently for the confirmation of the website. You received a confirmation message, which means that the reservation was successful. After arriving at the hotel, book the name of the agent and the name of the check-in person in the order form reported at the front desk of the hotel, and show my valid certificate (that is, ID card and passport) to go through the check-in formalities. Usually the hotel will ask you to pay a deposit to ensure the payment of the expenses incurred during your stay.

References:

Meituan Customer Service official website