Office building front desk work summary

Office building front desk work summary

Summary is a summary of study and work life or its completion in a specific period of time, including achievements, existing problems, and experiences and lessons learned. Written materials that are reviewed and analyzed play a role in connecting the previous and the following in our study and work. Let us write a summary for ourselves. Do you want to know how to write a summary? The following is a summary of the office front desk work that I have compiled for you. You are welcome to learn from it and refer to it. I hope it will be helpful to you.

Office Building Front Desk Work Summary 1

Through the efforts of the first half of the year, I have successfully completed the work of the hotel guest room department. Now I will summarize the work of the hotel guest room department in the first half of the year.

1. Training

Complete the study and assessment of the two SOP processes every month, organize unified training for employees at each position, and the foreman in charge of each team will conduct intensive assessment of the team employees, and enhance the The business skills of employees improve their quality and professionalism. The group clearly examines the training and assessment of knowledge that should be known and understood, and formulates a training plan according to the requirements of the department. It arranges employees to study according to the progress of the plan, and then the team conducts assessment. Case training is conducted every morning to improve employees' ability to solve and handle problems. Analyze live cases that occurred on the job to employees to avoid the recurrence of the case and improve service quality.

Special training will be arranged to address deficiencies discovered during work. If items are found to be placed irregularly during unannounced visits, the foreman will organize employees to conduct on-site training and guidance; in view of the current situation of a large number of items left over for a period of time, employees will be arranged to conduct ward rounds training to guide employees to discover easily overlooked items during ward rounds. Blind spots. The cross-training of housekeeping and switchboard staff has been conducted in multiple batches since June. Through cross-learning between employees in the two positions, their respective business levels and comprehensive qualities have been improved, and they have also become familiar with the work processes of each position. and operational skills to facilitate the smooth merger of the two positions in the next stage.

2. Management

Since the first half of the year, the occupancy rate has been high, especially in the month of xx. The position has overcome the serious shortage of personnel, and all employees have worked overtime, helped each other, and completed the sanitation work. Cleaning and various customer service tasks. The lack of a foreman at the post resulted in the area in charge being too large, which affected the quality of management and control. Later, the xx floor was assigned to xx company to assist in inspection and control, which reduced the foreman's workload. Since then, the health quality and personalized services have been relatively stable.

The overall service quality in the first half of the year was relatively stable. The group’s questionnaires all exceeded department assessment indicators, and the guest transfer scores in each month were also relatively stable, with no ups and downs; this was reflected in confidential letters and online reviews. Our excellent service has been well received by our guests. In particular, the number of online individual guests has increased significantly, which puts great pressure on us. Moreover, the overall hardware level of the xx building is insufficient. We have improved guest satisfaction through various personalized services and won a good reputation. .

3. Reception services

The reception work of each golden week was successfully completed. All positions worked closely together and followed up according to the plan. All assessment indicators were completed, and basically We have achieved "0" complaints about service quality and "0" safety accidents. At the same time, we have also accumulated a certain amount of reception experience during the Golden Week; the opening of the xx high-speed train has brought us a larger passenger flow. After a period of reception work, the position Sorting out and formulating a summary and ideas for the reception of high-speed train customers, providing guidance for the next stage of work;

Effective follow-up of xx services, multiple batches of housekeepers have been dispatched to the post since the first half of the year Following up on VIP guests and groups, we have gained a good reputation. While doing a good job in reception, the housekeepers actively promote the hotel's room meals and other sales, which increases income; at the same time, they actively assist the hotel conference housekeeper to be a conference assistant. As a housekeeper, complete the reception work for each batch of meetings.

The position has prepared plans in advance for different reception tasks to basically form a routine and achieved good results; the layout of the honeymoon room has been innovated to increase the selling points of hotel products.

IV. Team and personnel aspects

The implementation of the employee care plan, text message blessings, singing happy birthday songs to birthday employees and giving gifts and other employee care activities have won the unanimous approval of employees. Recognition improves employee satisfaction; organizing multiple batches of outdoor team activities increases communication opportunities for employees, allowing them to relax physically and mentally while working and enhancing team cohesion.

A monthly quality inspection analysis meeting is held every month to analyze the problems existing in the position last month and assess and reward the work of each team and group, which plays a certain motivating role; based on the questionnaire assessment of the team and group, Gradually implement the foreman KPI assessment reward and punishment system, so that various assessment indicators are divided into teams and groups, with clear rewards and penalties, so as to facilitate the efficient achievement of various assessment indicators; the establishment of a talent training mechanism, according to the career orientation plan, has trained four talents in the first half of the year employees, two reserve talents for foremen and two reserve talents for reception. Office Building Front Desk Work Summary 2

In the blink of an eye, I have been working for another year. According to the manager's work arrangement, I am mainly responsible for the daily operations of the hotel front desk and the hotel's training work. I will now summarize the work situation.

I know that I play a role of linking up the past and coordinating the left and right. What I do every day is trivial work. It is my important task to straighten out the relationship as soon as possible and get into work. It is my responsibility to fully cooperate with the manager's daily work, which requires me to have a strong work awareness and a correct work attitude. , work efficiency must be fast and strive to be comprehensive. My daily responsibilities are:

1. Implement various instructions issued by the manager and manage the employees.

2. Supervise waiters to serve guests, organize on-site deployment of employees to ensure service quality.

3. Check the appearance, etiquette and work attitude of subordinate waiters, lead subordinate employees to do a good job of hygiene and cleanliness, and strictly record the attendance of employees in this shift.

4. Responsible for collecting the items required for the service, filling out the receipt form and keeping it for safekeeping.

5. Hold regular pre-shift meetings every day to convey instructions and notices from the store and various departments, summarize the work situation and precautions of the previous shift, and put forward service requirements for each position.

6. Regularly inspect the equipment and facilities in the area to ensure that the facilities and equipment in the business area are in good condition.

Our service is reflected in humanized service, we must strive for excellence and create a feeling of being at home for our guests. I currently have less experience, and there are still many things waiting for me to learn. It is inevitable that mistakes will sometimes occur at work. I will learn from the problems that arise and make persistent efforts in future work. Office Building Front Desk Work Summary 3

If you want to do a good job as a front desk, you must have an understanding of the importance of front desk work. This position not only reflects the company's image; it is also the first image of the company that external customers have. Therefore, starting from welcoming guests at the front desk, a good start is half the battle. I feel that no matter which position or job you are engaged in, they are part of the company's overall organizational structure and are working hard for the company's overall goals. Having an understanding of its importance prompted me to further think about how to do my job well. The following is a summary of my work in the second half of 20xx:

1. When commuting to and from get off work, you should organize the items at the front desk, check whether all electrical appliances are in good condition, and whether the power is turned off. Check the memo to see what else needs to be done that day. The front lobby must be kept clean and tidy at all times. Newspapers should be sorted out every day. When there is not enough drinking water for cleaning, call for water delivery in time. When the items required at the front desk are not enough, you must apply for purchase in time, such as: paper towels, pens, glass glue, etc. Register your tennis reservation to avoid double reservations. When the printer is out of ink, call the printer to send ink. If the items at the front desk are broken, such as: the walkie-talkie is broken, call the maintenance man to repair it. Any problem must be solved.

2. When receiving documents, you should pay attention to who the other party sends them to, so as to avoid receiving the wrong documents. When receiving documents, you should transfer them to relevant personnel in a timely manner, and check the fax for any gaps. When copying, pay attention to whether the copied information is complete to avoid missing copies of information. If there are any letters, they must be handed over to the relevant personnel in a timely manner.

3. To receive guests at the front desk and do this job well, the most important thing is service attitude and service efficiency. When you see a visitor, get up immediately and say hello. For first-time visitors, you should ask them clearly their name, who they are looking for, and inform the relevant person in charge after understanding the visitor's purpose. You should also know whether to leave the guest in the front lobby or guide him to the person in charge's office. When receiving guests, you should greet them with a smile, be patient, meticulous, kind and generous. After ushering the guests to their seats, pour tea and inform the guests that the relevant person in charge has been notified and please wait.

4. When transferring the call, pay attention to polite language and use the company's standard language: Hello! Xiangmei Fitness Club! Then ask if there is anything I can help you with, and ask the other party who they are calling and your surname. If there is anything, please refer it to the relevant personnel after understanding the situation. Familiar with the short office phone numbers of people inside the club. If the caller is for advertising, sales promotion, or Internet calls that have nothing to do with the company, you should reject the call. You can also greet your boss cordially when you see him calling.

I have been working at the front desk for more than four months, and the scope of work is relatively small; the work content is also relatively small. But I also have some shortcomings. I don’t have enough concentration at work and I get confused. I hope that I can work more seriously and work diligently in the future. Do more for the company. In the first half of 2014, we must continuously improve our own image, make a good work plan for the first half of 2014, and improve work quality and efficiency. And a sense of responsibility.

(1) Strive to improve service quality, work quickly, efficiently, and make no mistakes. The service attitude must be good, you must continuously accumulate experience in receiving guests, and leave a good impression on the guests. When answering the phone, you must also continue to improve your vocabulary skills; ask and answer questions tactfully. Try to satisfy every customer.

(2) Strengthen the study of etiquette knowledge. For example, in your spare time, you can study etiquette knowledge and public relations. Understand the common sense of etiquette that must be observed when dealing with others, including sitting and standing postures, tone of voice, eyes, makeup, clothing matching, and techniques for answering customer questions, etc.

(3) Strengthen communication with various departments of the company. Understand the company's development status and the work content of each department. With this knowledge reserve, on the one hand, you can answer customers' questions promptly and accurately, and transfer calls accurately. If there is no one in a certain department, we will remind the caller and briefly explain when someone will be available, or briefly answer the customer's questions within our ability, and at the same time seize the appropriate opportunity to promote the club.

(4) Strive to create a good front-end environment. To maintain a good company image, you must not only pay attention to your own image, but also maintain good environmental hygiene so that customers have a pleasing feeling. Office Building Front Desk Work Summary 4

In the blink of an eye, it is the end of 20xx. As a front desk staff of the company, with the care and guidance of the leaders of various departments of the company and the support and help of my colleagues, I have completed my job diligently and steadily. I have also successfully completed various tasks assigned by the leadership. I have improved in all aspects, but there are also many shortcomings. I need to continue to learn and accumulate work experience in the future, and use the knowledge I have mastered to make up for my own shortcomings. The study and work situation this year is summarized as follows:

1. Earnestly complete the job and the tasks assigned by the leadership

Strengthen health management, create a neat and clean work, and carry out Carry out environmental sanitation work in the company's office building and dormitory building, conduct public and sanitation supervision and inspection of cleaning workers every day, and make various inspection records in a timely manner, including daily inspection record sheets, weekly inspection record sheets, and monthly inspection summaries. surface. Strengthen inspections on the safe use of electricity, water, and doors and windows. Conduct daily inspections on the safe use of electricity, water, doors and windows in office buildings and dormitories, and promptly rectify any problems found. And keep records.

Prepare for conference reception, make preparations before the conference, prepare corporate promotional materials, fruit sugar tea, etc. for guests. Make sure the meeting goes smoothly.

In terms of the establishment and maintenance of dormitory equipment and facilities, the company continues to provide comprehensive services for employees. The dormitory has established clothes drying racks, laundry rooms, fully automatic hot water machines, etc. In 20xx, ***xxxx pieces of dormitory equipment and facilities were reported for repair. For each piece of equipment reported for repair, the engineering department promptly cooperated with our department to carry out repairs to facilitate the normal use of the employees.

Check-in of new employees in the dormitory and reception in guest rooms In 20xx, ***xxxx new employees were admitted to the dormitory, creating a good living and rest environment for them. I continued to learn, explore, and carefully summarize experience in the collection, organization, and archiving of archival materials, continued to improve methods and methods, intensified efforts, and took specific measures to complete the company's material archiving work.

2. Perform your duties wholeheartedly and play a supporting role wholeheartedly

As the leader’s deputy, in your daily work, you will not bargain for the work assigned by the leader, and complete it with quality and quantity; Take a positive approach to your own work and work hard to complete it, so that you are neither offside, but in place, nor derelict in your duties. In terms of work coordination with other colleagues in the office, we must treat each other sincerely and help each other learn from each other.

3. Self-evaluation

While completing my job seriously, I have many shortcomings, such as my work is not planned well enough and I am not good at communicating. I will try my best to overcome them. shortcoming.

IV. Work Thoughts for the Next Year

Continue to do a good job, create a good working and rest environment for employees, and bring management to a higher level. Make all kinds of preparations before the reception. If I have the opportunity, I would like to participate in more study and training classes to further improve my theoretical knowledge of work, strengthen my work, and make management more organized. Office Building Front Desk Work Summary 5

The 20xx year that is about to pass is a fulfilling, busy and happy year. At the end of the year and the beginning of the year, I look back on the past and look forward to the future! In the past year, under the guidance of the company, with the care and help of department leaders and the friendly cooperation among colleagues, I have gained a lot in my work and study. progress.

The front desk is the starting point for displaying the company's image and services. For customers, the front desk is the first step for them to contact our company. It is the first impression of the company, which is very important. Therefore, the front desk represents the company's image to a certain extent. At the same time, the company's customer service starts from welcoming guests at the front desk. A good start is half the success. With the understanding of its importance, I must do my job seriously.

First, strive to improve service quality. Answer every call carefully, memorize the extension number of each department, strictly follow the company's instructions, transfer calls, and do a good job. When customers visit, I will always pay attention to maintaining a good service attitude and receive them warmly. Promote company culture to customers in the right environment and answer customer questions skillfully. Be welcoming with a smile, patient and meticulous, give warm reminders, etc. In my spare time, I will learn more about telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

Second, pay attention to the hygiene and image of the front desk, and remind the health staff to clean and clean on time. The pantries within their scope of responsibility will be kept clean and the drinking fountains disinfected at least once a month. Replace printer toner cartridges on time and maintain office supplies at the front desk.

Third, do a good job in purchasing stationery and learn some purchasing skills. Understand the market price of purchased stationery and further communicate with existing suppliers in the hope of lowering the original purchase price. And look for more high-quality stationery suppliers. Choose from suppliers with high quality, low price and considerate service. Save every penny for the company. Maintain more than two fixed suppliers.

Fourth, do a good job in warehouse management. Take inventory of the warehouse on time and classify items. Strictly follow the company's system and ensure that every item entering and exiting is registered. Check the integrity of items in a timely manner and report missing or damaged items to relevant departments in a timely manner.

Fifth, focus on the overall situation and not care about personal gains and losses. Regardless of whether it is working time or vacation time, if the company has temporary task assignments, I will obey the arrangement and actively cooperate without looking for reasons to shirk.

As a member of Jingxin, I will dedicate myself to serving the company. Actively participate in activities organized by the company to strengthen the relationship between colleagues and communication between departments. And learn more about the company’s basic situation and business operations. Continuously lay the foundation for better work in the future.

Although the work at the front desk is sometimes relatively trivial, everything big and small must be done seriously. So I will do everything with my heart. Thanks to the department leaders for their teachings and the opportunity given to me by the company. I will strengthen my study and work hard in the days to come! ;