What are the requirements for high-end hotel design?

The design standard is: 1. The hotel has reasonable functions, convenient facilities and safe use. 2. The indoor and outdoor decoration of the hotel is high-grade, and the building and decoration are made of luxury materials. 3. The graphic symbols of hotel public information meet the standard of LB/AT00 1. 4. There is a central air conditioning system. 5. A background sound system. 6. There is a computer management system suitable for five-star hotels. The design specification includes the following contents: reception hall 1, which is spacious, luxuriously decorated and well lit. 2. There is a general service desk suitable for the hotel scale and five-star. The main service desk is marked in Chinese and English, and the reception, inquiry and checkout are set up in different sections, and the staff is on duty 24 hours a day. 3. Provide message service, one-time ordinary bill settlement service, credit card service and 24-hour foreign currency exchange service. 4. The front desk provides hotel service publicity materials, hotel price lists, Chinese and English traffic maps of the city, national tourist traffic maps, introductions of tourist attractions in the city and the whole country, timetables of various means of transportation, newspapers and magazines, etc. 5. It can directly accept domestic and international 8-hour room reservation, and is equipped with a safe that the hotel and guests can open at the same time, a doorman, a full-time bellboy, a duty manager and a lobby manager. 6. Set up a guest lounge in the non-business area, provide in-store tracing service and arrange taxi service, and set up ramps and wheelchairs for disabled people in the lobby and main public areas. 7. It can provide services in at least two foreign languages (English is the necessary language), the switchboard can provide services in at least three foreign languages (English is the necessary language), and all instructions and services are expressed in at least two languages: Chinese and English.

The basic principle is to treat guests equally, regardless of race, nationality, country, wealth, closeness, and don't judge people by their appearance. Be polite, warm and friendly to the guests. Be honest with guests and deal fairly. National customs do not harm national dignity. Abide by national laws and regulations and protect the legitimate rights and interests of guests. Basic requirements gfd requires service personnel a. gfd to be dignified, generous and tidy. Service personnel should wear job badges that meet the post requirements; B. The expressions of service personnel should be natural, cordial and cordial, and smiling service should be advocated. Manners require civilized behavior, dignified posture, active service and compliance with post specifications. Language requirements A. Language should be polite, concise and clear; Promote the use of Putonghua; C. When the questions raised by the guests can't be solved, explain patiently and don't shirk. Business ability and skills require service personnel to have corresponding business knowledge and skills, and can skillfully use them. The service quality assurance system has a set of effective management systems and operating standards suitable for hotel operation, with inspection, supervision and treatment measures.