Traditional Culture Encyclopedia - Hotel accommodation - What are the requirements for high-end hotel design?
What are the requirements for high-end hotel design?
The basic principle is to treat guests equally, regardless of race, nationality, country, wealth, closeness, and don't judge people by their appearance. Be polite, warm and friendly to the guests. Be honest with guests and deal fairly. National customs do not harm national dignity. Abide by national laws and regulations and protect the legitimate rights and interests of guests. Basic requirements gfd requires service personnel a. gfd to be dignified, generous and tidy. Service personnel should wear job badges that meet the post requirements; B. The expressions of service personnel should be natural, cordial and cordial, and smiling service should be advocated. Manners require civilized behavior, dignified posture, active service and compliance with post specifications. Language requirements A. Language should be polite, concise and clear; Promote the use of Putonghua; C. When the questions raised by the guests can't be solved, explain patiently and don't shirk. Business ability and skills require service personnel to have corresponding business knowledge and skills, and can skillfully use them. The service quality assurance system has a set of effective management systems and operating standards suitable for hotel operation, with inspection, supervision and treatment measures.
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