All-day work flow of hotel supervisor

From 7: 30 to 8: 00, the patrol inspection work is "a day's plan lies in the morning". After the general manager goes to work every morning, it is very important to insist on the inspection of the hotel. Through the patrol work, we can know the working status of employees in all departments and positions of the hotel, and also check whether employees in all positions are in place and full of energy. Frequent contact with employees of various departments can leave a good impression on the general manager, and at the same time, the problems found in the inspection provide materials for the daily morning meeting. 8: 00-8: 30 desk review A. One of the desk tasks is to read newspapers and periodicals, understand and master the important news and related information at home and abroad that day and in the near future, and provide an external information source for the general manager. In particular, some information about domestic and foreign tourism markets and hotel management services is helpful to provide ideas for general managers and decision-making managers. B. Another desk job is to read the operation reports of hotels and understand the operation of hotels. The statements that the general manager wants to read every day are: Daily Business Daily; Daily occupancy rate report; Daily report of hydropower energy consumption; The forecast of the customer's arrival on the same day; Status report of VIP guests arriving at the store that day; Operation quality inspection (lobby, safety, equipment status) report; One-week passenger forecast; Weekly VIP guest report; One-week meeting plan; One-week team arrangement plan; Weekly report on major reception activities. C. Desk work also includes reading and approving various working documents. Notify all kinds of letters, and all departments communicate with the general manager in time. Some important things and work should be reported in writing, signed and approved by the manager, and then issued for implementation, which fully embodies the standardization and proceduralization of hotel operation and management. 9: 00-9: 30 Daily Work Morning Meeting In a sense, the daily operation and management of the hotel begins with the morning meeting. Through the convening of the morning meeting, the working procedure of the morning meeting was completed: the notice from all relevant departments (finance/front office/sales/engineering/safety/other) → the proposal of all departments on the overall operation coordination of the department → the general manager gave corresponding work instructions → the department followed up measures. At 9: 30- 1 1: 00, the general manager handles the corresponding desk work according to the contents of the daily work morning meeting and arranges the implementation in time. The main contents are the unfinished matters of the previous morning meeting and the matters submitted at the morning meeting that day. 11:00-1:30 After completing the desk work, meet the department head to handle the undertaking/follow-up/coordination work of his department. 11:30-12: 00 to inspect the hotel's guest operation service system (meeting/lobby/other operation areas). This period is the peak of hotel operation, and the consumption of in-house and non-in-house guests is relatively concentrated. This is the opportunity to check the service quality of the main operating departments of the hotel. 13: 00- 13: 30 desk work gives relevant work instructions according to the first-hand information obtained by the inspectors at noon. 13: 30- 15: 00 to attend the departmental meeting. The general manager can attend the meeting selectively. The general manager attends the meetings of relevant departments of the hotel, and through the communication between departments, finds, coordinates and solves the problems and contradictions in the coordination of relevant departments. The general manager solves the inter-ministerial coordination on the spot, but it is not appropriate to issue work instructions as the moderator of the meeting. Department system operation meeting shall form meeting minutes and be recorded. 15: 00- 16: 30 external contact, business development, and sometimes public relations promotion. Visit the local government and relevant authorities, inform the hotel management, and get support and cooperation from all sides. And visit local industries and enterprises, enhance friendship and feelings with special customers, publicize hotel products, and achieve certain social impact. 16:30- 17:30