How to do a good job of satisfying customers?

To provide good service and satisfy customers, we must try our best to provide high-quality customer service standards:

The first one is called customer retention, and it is called time-limited commitment.

The signpost made by Nanyou says it can reach the whole world in one minute. This is called commitment time limit, time limit and limit. At the same time, I saw such a promise in Guangdong Post that you should deliver the express mail to the staff before 3 pm that day, reach the Pearl River Delta before 1 1 the next afternoon, and reach Hong Kong and Macao before 1. This is called a time-limited commitment.

The second one is called forecasting customer demand and staying one step ahead of customers.

For example, let's go to a restaurant to eat together. When we went to the restaurant to eat, chopsticks fell to the ground and were picked up. At this time, we shouted, "waiter, bring me a pair of chopsticks." Then the waiter replied, "OK, just a moment." This is the most often heard, but usually the waiter can't deliver it within two minutes after saying this, and the waiter has to be urged twice to deliver it, so the sentence "OK, please wait a moment" has already made the customer dissatisfied. I have seen many five-star hotels, and the hardware decoration is far more upscale than those street stalls, but its software still says "OK, please wait a moment". Hardware upgrade, software failure, out of sync.

The waiter brought a pair of chopsticks to the guest. Then the waiter said, ok, I'll come right away. When he says he will come at once, the guests will feel faster. Because the waiter counted down and forced himself, the guests felt fast. At this time, it is called no dissatisfaction.

The waiter brought a pair of chopsticks. Ok, it will be delivered in ten seconds. Ten seconds delivery is the first item that meets the quality service standard, which is called limited time commitment.