Summary of monthly work of residential property

Summary of monthly work of residential property: 7 articles

Summary is a kind of written material that reviews, analyzes and evaluates a certain period, a certain project or a certain work after it has come to an end or been completely completed, so as to learn lessons and some regular knowledge. It can give us guidance in the next stage of our study and work life. Let's sit down and write a summary. How should I write a summary? The following is a summary of my monthly work on residential property. Welcome to reading. I hope you will like it.

Monthly work summary of residential property 1 From the perspective of our xx property management, we experienced a very severe test in July. The overall decline and local shrinkage of property leasing's industry are measuring the increasingly tense situation of industry information sharing entities and property tenants, which proves that the supply and demand of consumer demand are not equal, and the overall price rises, which makes the operation of some merchants in a struggling range. The sudden change of company personnel has exposed many problems and is also a loyal embodiment of responsibility. Think about it, July is a comprehensive test and measurement for our enterprise. To this end, the work in July is summarized as follows:

First, correct one's working state ideologically. "Tomorrow will be finished when the sun is clear" is our pursuit.

Since July, under the heavy influence of the big environment, the top management of the company has fully realized the crisis and problems in reality, so it has put forward a daily work report system, which requires daily work report on the management of property leasing and hotels, and can take various ways to let the top management of the company know clearly, so as to better adjust the work direction.

I also started this new system, giving myself a higher alertness ideologically, constantly reminding myself of the scope and completion status of my daily work, opening a month's work report and finding myself more organized about my daily work. Through my own efforts and the coordination and help of my colleagues, I have basically completed the work items set by the property and hotel. Although I am not perfect in my work, I feel I have the courage to face my work and responsibilities bravely.

The second is to follow up property leasing's work in an orderly manner

Xx% completed the month's lease and lease renewal, realized comprehensive information release and effective expansion, and laid the foundation for the following lease work. Not long ago, the collective company xx came to property leasing to hold a work meeting, which put forward new and higher requirements for our work. In the fierce meeting, I was criticized more by the chairman and denied more about my work. On second thought, what the chairman said is also right. A boss has such requirements for his employees, hoping that we can be more mature and get promoted faster. An optimistic me will not get cold feet and stop because of severe criticism, but let myself fully penetrate and react quickly, collect rental information in advance and choose quality customers, so as to maintain good communication and relationship with them.

In July, Property * * * successfully leased n customers to enter the site, which filled the vacancy of property shops and office buildings in time and maintained the situation that existing shops were rented by xx%. In the same leasing environment, we are relatively successful, and the surrounding buildings are empty or closed. To this end, I feel that the rental work in July has made progress.

In the process of fully releasing lease information, we mainly follow up and promote it from the following aspects:

1. The rental advertisement of the existing street advertising space in the property reflects the true value of the gold circulation advertisement in xx East. With the help of stairsNo. 1 and No.2 of the property, mobile billboards, light box billboards, and billboards of on-site rental sites, it is straightforward to tell the world that there are xx shops for rent on xx Street. Through the accumulation of rental information for one month, we can see that the role of on-site advertising is obvious. From the analysis of rental customers, on-site advertising accounts for xx% of the transaction rate and telephone consultation rate.

2. Use newspaper advertisements to intuitively obtain rental information. Under the influence of classified information announcements in newspapers on Monday and Wednesday, more demanders will come to communicate and check the venue. Judging from the situation in July, the role of classified advertisements is not obvious enough. According to the analysis of newspaper release, newspapers all over the country released lease information in July.

3. Network promotion, diversification and diversification of leasing information, based on long-term leasing customer reserves and long-term effective leasing methods. With the advent of the Internet era, it is necessary to make use of the powerful resources without the Internet to do a good job in property leasing and promotion at low cost, and use the network platforms such as "xx", "xx" and "xx Information Network" to carry out online rental and food promotion. Although there is no intuitive effect at present, there will be new functions if you stick to it.

4. Excavate the existing customer resources of the property and expand the lease information through recommendation. Through communication with existing tenants, we also obtained some lease information this month, and effectively finalized the entry of a tenant. Pay attention to existing tenants and expand the rental information of houses.

5. Strive for effective cooperation by publishing information with xx Company. In this month, we have communicated with many xx companies and released rental information, and also brought some customers to see the house through xx. If you want to cooperate with the intermediary in the future, you need to increase your efforts.

6. This month, we successfully renewed the contract with xx tenant. In a depressed environment, renewing the contract with the tenant is the best stability.

Third, assist the director to do other work, achieve the monthly income target, and master the basic property management. Ensure the overall safety of property.

In July, the property exceeded the target set in the month. When renting the property stalls, the property transfer fee was successfully collected to seek the maximum profit space of the property, and all the property departments could achieve the income-generating target of the month as scheduled. By the end of July, the property has achieved xx% of the total annual income-generating target. For this figure, we can see that all the property staff are making unremitting efforts to complete their own work, and at the same time achieve high-index income-generating work. I feel that the property management team is very responsible and cohesive. It can be said that it is a miracle to achieve the target in a depressed environment, which embodies wisdom, morality, hard work and a high sense of responsibility, and proves the responsibility of the property management team.

As for property management, the decoration management of rental booths, the handling of daily tenant complaints, the follow-up of customer paid services, and the maintenance of property infrastructure. It is an indispensable work demand for us every month. This month, the focus is on the decoration management of rental booths and the treatment of leakage of property foundation. Tenant decoration allows tenants to have a detailed decoration demand and effectively control all aspects of decoration. Many tenants' knowledge and understanding of decoration is superficial, which is exactly what our property company needs to give customers the most substantial help and requirements. Let the tenant in the decoration in one step, the decoration can affect the future business situation, so when the tenant enters the decoration, we must let the customer feel that we have principled management. In the rainy season, there are many water leaks in the property, so we should deal with them as much as possible to ensure the safety of the house. However, there are still serious problems in the renovation of the iron trough on the fourth floor of the property and the treatment of the contraction joint of the property, which must be solved. I hope the company's top management can pay attention to it, and the maintenance plan has been informed to the boss.

Property safety work mainly includes: fire fighting, public security, parking lot safety, property facilities safety, property night safety, etc. In July, all safety work was guaranteed. The fire safety inspection, parking lot safety patrol and night safety duty formed by the property are all in normal operation, and the safety of the property is the premise of all work. Therefore, the property security department shoulders a great responsibility. Doing a good job in safety is the first step. Therefore, in the next work, it is necessary to strengthen the safety inspection and maintenance of the infrastructure around the property, and increase night safety inspection and night patrol.

The above is my summary of my work in July. In the following work, I will do my best to lease and manage the property according to the requirements of xx company, and at the same time assist the hotel. I believe I will calm down, start with small things, and do all the work well from the strict grasp of each link.

Summary of monthly work of residential property 2 Time flies, and a month has passed unconsciously. In the past month, with the care and help of company leaders and colleagues, I successfully completed my work. Now I will make a summary of this month's work.

First of all, reception at the front desk.

The front desk reception is the service window of the customer service department. The main duties of the front desk reception are to keep the information channels unblocked, supervise the regional management, schedule and coordinate the work of various departments. The receptionist is the first person to show the image of the company. Everything he says and does represents the company and is the window to contact the residents of the community.

Through these ordinary daily work, my work level has been obviously improved, and I have won unanimous praise from the owners and leaders of the community, and also shaped the new image of our property owners.

Second, the file management

Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner information, departmental archives, maintenance orders, work contact letters, release orders and other materials are comprehensively classified and sorted, so that the catalogue is clear and easy to retrieve. The household registration materials of each building are boxed, and the files of all departments are managed in bags, which are completed on schedule and seriously. Realize standardized management, and at the same time formulate and improve the information confidentiality system. Check the files regularly and improve the changes or deficiencies in time. This month, * * * received * * xx applications for repair, handled xx release forms and X work contact letters.

Third, the model room.

The model room is a window for our external display and a platform for establishing corporate image. At the end of the month, I make an inventory of the items in the sample room, record the damaged items and report them to the engineering maintenance department to ensure that the items in the sample room are intact. This month, * * * received the number of visitors between the model rooms, and the number of visitors was * * * xx.

Iv. collection of fees

In view of the fact that property management is a service industry with high investment, high cost and low return. In order to ensure the continuous normal work, we must do a good job in the collection of various expenses and ensure that they are collected in full and on time. This month * * * collects the property service fee of xx yuan; Private garden maintenance fee of xx yuan; The optical fiber usage fee is xx yuan; Pre-stored water fee of xx yuan; The initial installation fee of cable TV is xx yuan; The gas installation fee is xx yuan.

Verb (abbreviation of verb) Experience and gain

Over the past month, through hard study and continuous accumulation, my ideological understanding and working ability have made great progress. I have worked in a customer service center, and I can easily handle all kinds of problems in my daily work. After one month's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, and I can treat all the tasks with a correct attitude and love my job. Actively improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

Work plan of intransitive verbs for next month

1, strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency.

2. Further strengthen the daily management of the customer service center, clarify the tasks, and be rigorous and orderly.

3, combined with the actual situation, from the details, closely linked to the leadership intention, coordinate internal and external relations, for the leadership to share problems.

Monthly Work Summary of Residential Property 3 Dear Owner/Tenant:

Hello:

First of all, thank you for your cooperation and strong support for the property service work in XX Community! The main work completed by our company in 20xx 65438+ 10 is reported to the owner/tenant as follows, so that you can have a more comprehensive understanding of our service:

● Customer front desk service:

This month, the property front desk accepted the new transaction of ***2 1 1, and handled 205 transactions, including maintenance orders 12 1, 289 consultation demand orders, and coordinated 22 maintenance problems of developers, mainly the maintenance of garage ceiling seepage and vehicle parking. 8 appeals and suggestions,

The focus of the appeal is:

1, the garage ceiling is dripping with water;

2. The problem of disorderly building on the roof;

3. Vehicle occupancy problem

● Park butler service:

● Cleaning:

● Parks regularly eliminate four pests.

In view of the four pests disinfection, our company signed a contract with a professional four pests disinfection company to carry out professional disinfection once a week and create a good living environment, which is our common goal!

● Landscaping and decoration

Low-level maintenance department:

● Daily inspection of parks

● Engineering maintenance.

● Community activities

20xx Main Work Arrangements in February

Underground parking lots began to be labeled as private parking spaces.

Strengthen the safety inspection and publicity of residential areas at the end of the year.

Routine depth inspection and maintenance of elevators.

Comprehensively clean up the sundries in the corridor to ensure fire safety.

Increase the movie broadcasting activities in the community.

Let the property and owners join hands to create a harmonious community.

* * * Building a Beautiful Home

Sincerely wish all owners/tenants.

Happy life! Happy family!

4. Summary of the monthly work of residential property in July. With the correct leadership and strong support of the company leaders, our department has carried out a series of high-quality service work according to the work requirements of the company and our department, ensuring the steady improvement of our service work and the absolute safety of the owner unit. Here, we make a brief summary of this month's work, sum up experience and lessons, find out the shortcomings, and lay a good foundation for next month's work.

I. Completion of tasks in the current month

1.Since July, the parking lot of the branch has implemented a new management method for motor vehicle parking. Our department has conducted a thorough investigation of the vehicles in the hospital in time, made a detailed registration, and signed xx parking agreements with the owners. Our department copies and files the original and gives it to the logistics station.

2. Security personnel cooperated with the cleaning class to guarantee xx meetings, and the number of participants in * * * service guarantee was about xx.

3, our department should be the company's security department about fire safety rectification measures, fire drill contingency plans and other activities, using leisure time to actively carry out fire safety learning and fire emergency drill, at the same time, by qualified cleaning class in time to clean up the debris of pipes and wells on each floor, to eliminate potential safety hazards.

4. Do a good job in counting, registering and collecting all kinds of publicity materials and other items assigned by the office.

5. Contact the marketing department of the company in time to replace the floor ashtray stones.

6. In order to prevent accidents from entering the rainy season, our department will promptly organize cleaning classes to clean up the sundries on the east and west platforms of xx and X buildings, and cover the sewers with protective nets to prevent blockage.

7. In the case that our department is understaffed, the cleaning class works overtime to complete various tasks and ensure various meetings.

Second, engage in secondary vocational training.

On the afternoon of X, more than xx employees of property management system (property management center, energy center, engineering company) received energy-saving training in xx classroom of X teaching building-lecture by XX, deputy general manager, fire prevention and theft prevention training-lecture by XX, customer service manager. In addition, all departments of the property system conducted a training.

1. Issue "XX Safety Quality Service Card".

2, engaged in the second internal quality inspection and improvement work.

3. Complete the elevator maintenance and renew the maintenance contract.

4. Completed the start-up work of "Creating Ecological Civilization and Green Community Activities".

5. The Property Management Office X maintained the normal order and neatness of the farmers' market and completed the farmers' market charges; Effectively manage the owner's decoration.

Summary of monthly work of residential property 5. The work of the Property Management Department in August mainly includes:

1. Plan and organize a symposium on 20xx safe community construction, and listen to the ideas and arrangements of 20xx safe community construction reported by X community. Read out the work arrangement opinions of the service branch on the construction of 20xx safe communities and the assessment methods for the establishment of 20xx safe communities. The guiding ideology and work focus of security construction in 20xx are clarified, and X community is required to take security community construction as the starting point to further deepen community security management and property service management.

It is necessary to make full use of the effective carrier created by the safe community, realize the communication and integration with the property service management, and promote the progress and development of the overall community construction; We should give full play to the' guarantee role' of safe community construction in production and life, and build a' safe, healthy and harmonious' essential community. In the determination of safe community projects, we should combine the actual situation of the community and be close to the lives of residents, so as to achieve tangible results.

Two, strengthen the supervision of the community property management during the festival, and promote the environmental sanitation of the community during the festival.

Thirdly, according to the requirement of xx municipal government to collect garbage disposal fees according to water consumption, the self-consumption of Tang Qian and its two directly affiliated companies was investigated and analyzed.

Arrangements for September:

First, combined with the ideas and arrangements of the X community report at the symposium on safe community construction, we went deep into each community to conduct work inspection and guidance, and sorted out and evaluated the 20xx security projects in each community to ensure the effectiveness of the project construction.

Two, planning and organizing the property management work conference, straighten out the relationship between the superior and subordinate property management, strengthen property management, improve the service level of property management.

Three, combined with the new changes, to carry out the basic situation of property management research, to lay the foundation for the next step of residential property management.

Monthly work summary of residential property: June and August are the hottest days in our year, commonly known as "dog days". This month is characterized by high temperature, drought and heavy rain, and our personnel, houses and greening have also experienced multiple baptism. It is necessary not only to ensure the normal operation of facilities and equipment, but also to organize efforts to solve the complaints of owners in time, and all posts are running at full capacity to ensure the normal operation of all communities.

I. Comprehensive situation

1. Collection of property fees: this month * * * collected property fees of xxxxxx yuan (as of August xx), with the target task of xx million yuan, accounting for xx% of the monthly planned tasks. Accumulated xxxxxx yuan, accounting for xx% of the annual plan of xxx million yuan,

2. Reception of owners' complaints: xx complaints were received from owners this month, and xx complaints have been handled (water leakage has expired). Among them: xx cases of water leakage, xx cases have been dealt with, and the rest xx cases have been reported to the leaders for review and decision; There are xx complaints about program-controlled doors, xx have been repaired, and x are pending (waiting for accessories). The corridor lamp has been repaired for xx, X has been handled, and X is to be handled (the line problem is to be investigated). Other complaints have been dealt with and answered in time. Special services start with X.

Second, the key work

1. The customer service department killed Cinnamomum camphora scale insects and Ligustrum lucidum mycosis twice in Lilac Garden Community. Diseases and insect pests have been basically eliminated, and the phenomenon of dead leaves has been effectively curbed.

2. The garbage can in xx Lilac Garden Community was moved, and a passage was drawn by marking, which eased the contradiction between parking and garbage removal.

3. The customer service department repaired the waterproof building at X, and accumulated water at xx to dredge the drainage pipe during the rainstorm. On a dry day, the Lilac Garden was watered x times, and Xin 'anli was watered x times. Clove garden greening and comprehensive weeding for x times.

4. After personnel adjustment, the Order Management Department cleaned up the image of past posts, intensified night inspections, and strengthened community safety and vehicle parking management.

5. Strengthen the analysis of electricity consumption: the customer service department has taken out two people to help copy the water and electricity meter of the community. After the person in charge of each responsible area reads the meter on time, the households who use more electricity are counted and filed, so that the center can control the electricity bill.

6. The facilities and equipment at the entrance of Lilac Garden were maintained, and the entrance gate was replaced, Xin 'anliwei.

Repaired the electric retractable door.

7. Organize employees to learn the system, take an active part in the company system examination, prepare carefully before the examination, and explain the examination questions systematically after the examination, so that the systems are deeply rooted in the hearts of the people.

8. Successfully completed the first "xxxx Cup" youth swimming competition, which accumulated valuable experience for organizing social networking activities in the future.

9. Prepare to start the maintenance of Moon Bay.

Work plan for September:

1. Insisted on collecting property fees, and failed to complete the task of the month for two consecutive months. The center should increase the cost control, and the person in charge of each responsibility area should take the initiative to contact the owner to remind him to pay the fee in time.

2. Seriously study the workflow of each department, master the use of workflow to improve work efficiency and service level, and strengthen the supervision of workflow.

3. Autumn is the time when pests occur. Continue to do a good job in pest control and greening pruning.

4. During the rainstorm, many external walls leaked water, and the maintenance work was reported to the group company and implemented after approval.

5. Carefully prepare the application materials for "Property Service Demonstration Residential Quarter", collect and sort them according to the list, and go all out to complete this work.

6. Preparations for household registration management in Lilac Garden.

He who travels a hundred miles is half ninety. Although the pre-payment situation is good, it is difficult to collect the remaining households, and there is still a long way to go to complete the annual task. It can be said that we have only completed half of the task, and the key and difficult points are in these months. Only by insisting on not relaxing the electronic control fee can we ensure the completion of the annual task. It is also to prevent households from hoarding electricity and lay a good foundation for next year's charging work.

Summary of Monthly Work of Residential Property Since I arrived at xx Property Management Office in July and July, I have tried my best to adapt to the new working environment and post, study with an open mind, work hard, do my duty and do all the work conscientiously. The following is my work report this month:

First, consciously strengthen study and strive to adapt to work.

It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice, constantly sort out my working ideas and summarize my working methods. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I gradually found out the basic situation in my work and grasped the key and difficult points in my work.

Second, focus on their jobs and earnestly perform their duties.

1. After several months of adjustment and standardization, the management system of the property management company was specifically implemented in each post, each time period and each responsible person in xx. Strengthen labor discipline, correct work attitude and improve labor efficiency.

2. Accept the property management professional knowledge training of xx property management company in xx city, and enhance the staff's awareness of property management services. It is emphasized that the core of property management is to give priority to service and reflect management value on the basis of service, so as to achieve the goal of simultaneous growth of social and economic benefits.

3. Unite colleagues and be approachable. Flexible handling of daily affairs, efforts to coordinate the public relations of various departments, and actively cooperate with the work of xx property management company. Listen to opinions with an open mind, rectify the shortcomings in the work in time and improve management.

4. Strengthen management area control, decoration control and personnel access management. Regional internal facilities and equipment management, etc. Fully display the good image of xx.

5. Be good at communication, actively communicate, establish a good relationship with the owner and customers, actively handle all complaints from the owner, think about what the owner thinks, and worry about what the owner is anxious about.

6. Work hard, work hard, go to work on time, sacrifice your rest time, be diligent in inspection, observation and guidance, and always pay attention to the work of employees, reflecting the importance of humanized management in enterprises.

Third, there are shortcomings.

Due to lack of work practice and relevant work experience, the work in July has the following shortcomings:

1, short personality, inflexible working methods.

2, the first contact with property management, personal considerations are not perfect and comprehensive. In the future work, we must consult humbly, learn from each other's strong points, keep learning and make progress.

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