Is the hotel reservation department resting normally?

Different hotels have different rules.

Generally, the reservation department of hotels is handed over to sales, such as budget hotels and general business hotels. Only big stores or high-star hotels with particularly good business have reservation departments. The general reservation department is an administrative class from nine to five, and the rest time is given to the front desk for reservation. Only high-star departments (five-star, four-star with good business and higher level) need to take turns in shifts.