China Eastern Airlines telephone 24-hour manual customer service.

China Eastern Airlines Customer Service Hotline: 95530.

95530 is available in four languages: Chinese, English, Japanese and Korean, and the agent provides non-face-to-face service for passengers 24 hours a day. Compared with the original local single business function, the customer service center provides passengers with integrated services and sales of China Eastern Airlines products through a unified service platform.

The service content of 95530 covers ticketing and information services such as flight information inquiry, ticket reservation and change; Oriental Miles frequent flyer membership service; Domestic hotel room reservation service can also provide services such as business travel, tourism vacation, team and group customers.

95530 is also the complaint acceptance center of China Eastern Airlines, which fully accepts passengers' opinions and suggestions during the whole transportation process of China Eastern Airlines.

Development of China Eastern Airlines;

With the gradual progress of information construction of China Eastern Airlines Co., Ltd., the new customer service center number 95530 of China Eastern Airlines was officially opened on July 8.

At present, the SMS platform has been initially established successfully, which can provide a variety of SMS self-service to better meet the diverse air travel service needs. At that time, China Eastern Airlines passengers can not only inquire about flight information and frequent flyer information through SMS, but also use their mobile phones to easily book tickets, check tickets and go through boarding procedures such as boarding passes.

It is estimated that the amount of information exchanged every day is equivalent to 12000 operators answering the phone. The opening of 95530 not only saves a lot of manpower and material resources for China Eastern Airlines, but also brings more efficient and accurate services to passengers.