What should the receptionist do if she meets a difficult guest?

As an employee of the hotel, all words and deeds represent the image of the hotel. Therefore, the guests who make things difficult must also be treated politely and patiently. Specifically, the following measures can be taken:

1. Pay attention to the questions of the guests and analyze the reasons for their difficulties;

2. Try your best to help guests solve problems;

3. If the guest's request is contrary to the hotel's regulations, explain patiently;

4. If it is unreasonable, it is politely refused;

5. If you can't solve it well, ask your superiors for instructions in time.