The hotel was paralyzed when Tujia booked in.

1. Contact the hotel front desk or customer service at the first time, briefly explain the fault and ask for treatment.

2, unable to solve the problem, you can contact Tujia customer service, explain the situation in detail, and ask for assistance to contact the hotel to solve the problem.

3. The hotel can't solve the problem, which seriously affects the staying experience. You can complain to Tujia, ask for a refund or negotiate other solutions.