How to be a qualified hotel lobby manager

1. Welcome VIPs on behalf of the hotel, handle major events, and record related matters of special VIPs and guests worthy of attention;

2. Welcome and lead V.1.p. guests to the designated room and introduce the room facilities. And hotel conditions;

3. Make a record of V.1.P. guests' departure, and implement every detail of VIP reception;

4. Decide whether to accept the guest's check and handle the guest's check-out questions and other inquiries, and handle them according to the relevant regulations and authorization of the hotel; "

5. Record and handle the work of changing locks and keys;

6. Handle the rooms with errors between the room table reported by the housekeeping department and the front desk, and lock the rooms in person;

7. Handle guest complaints and solve problems correctly according to the guest's psychology;

8. Understand the trend of room status on the day and after, and try to participate in the reception work;

9. Check the inside and outside of the hotel to ensure the normal operation of various functions and eliminate preventable disadvantages in time;

10. When talking with guests, you can introduce the hotel facilities appropriately; .

1 1. Keep close contact with the security department and the reception desk to obtain information and report "accidents" and "patients";

12. Check the alarm room together with security guards and engineers;

13. cooperate with the personnel of the finance department to recover the accounts owed by the guests who are still staying in the hotel;

14. In case of emergency, correct instructions must be given;

15. When there is a dangerous accident without a leader's instructions, make a decisive decision and evacuate the guests when necessary;

16. Arrange to send the sick or accident guests to the hospital;

17. Responsible for handling the lost and found valuables;

18. urge the relevant departments to carry out maintenance in time for the projects that need maintenance within the scope of Golden Hall;

19. Do a good job of fire prevention and theft prevention within the scope of this group;

20. Reflect the performance of relevant employees and the opinions of guests to the leaders;

2 1. Insist on recording the events and complaint handling of the day in the duty book every day, and report to the front office manager;

22. Complete other tasks assigned by the leadership.

Responsibilities of the front desk supervisor

1. Assist the manager of the front desk department to do the daily reception work, preside over the overall work of the front desk shift, and create a good working atmosphere;

2. Attend the regular meeting of supervisors, keep abreast of the ideological trends of employees and report to the department manager, and check and supervise the gfd, organizational discipline, polite language and work efficiency of employees in this department;

3. Responsible for preparing employee worksheets, reasonably arranging subordinates' work, managing and allocating all kinds of consumables used by the department, strictly controlling costs, and timely conveying instructions from superiors;

4. Master the reservation and guest situation of the day, and maximize the sales of instant rooms according to the arrival and departure guest list of the day;

5. Check and be responsible for the safety and fire control work of this department, arrange the reception of important guests and the implementation and inspection of important information;

6. Supervise the escort service, implement service procedures, and supervise the inquiry service to meet the reasonable requirements of the guests;

7. Participate in the reception work at the front desk, effectively solve guest complaints and related problems of the department, and coordinate and contact with relevant departments;

8. Formulate and organize the implementation of the training plan, correctly evaluate the work of subordinates, and keep a work diary;

9. Responsible for the assessment of subordinate employees;

10. Keep close relationship with assistant manager and cashier.