Customers complain that their Maotai has been replaced by the hotel. How to legally characterize the behavior of the merchants?

On June 3rd, 20 18, Jing Tian Police Station of Futian Public Security Bureau received an alarm from Ms. Ma, saying that five customers had brought two bottles of Moutai in the hotel and found that another bottle of genuine Moutai had been replaced. Finally, the hotel compensates customers for the amount of Moutai. After the hotel reported the case, I hope the police can bring the prisoner to justice. After in-depth investigation, the police found that the case involved gangs and was of a bad nature. The suspect was criminally detained according to law, and the amount involved was 654.38+10,000 yuan.

Consumers should safeguard their own consumption rights and interests in their consumption behavior. When encountering the behavior of some unscrupulous merchants. We should solve it through reasonable channels and safeguard our own rights and interests. In illegal and criminal acts, the waiter changed the real Maotai by changing bags, which is equivalent to stealing the property of consumers. This is what consumers should be alert to in the process of consumption. Judging from China's Consumer Protection Law, businesses should provide consumers with real information about goods or services and give correct, true and clear answers to the goods they provide. In the consumer behavior of business operation, it directly or indirectly involves all aspects and links of economic relations, which is clearly stipulated by law. Illegal businesses can't covet temporary interests and break the law. Luck can't violate the legal bottom line.

Merchants need civilized management, including civilized language and civilized service, to create a harmonious and civilized environment for consumers and even the whole consumer market. Merchants need to abide by the principle of fair competition, abide by professional ethics, and shall not deceive consumers without authorization, and shall not mislead consumers by using false advertisements. Merchants should fully protect consumers' right to know.

In order to protect the rights and interests of consumers, businesses should be clear about their legal responsibilities. Consumers should safeguard their own consumption rights and interests in their consumption behavior. When you encounter the behavior of some unscrupulous merchants, you should solve it through reasonable channels and safeguard your legitimate rights and interests.