The company philosophy of Sichuan Langzhong Zhuoshang Silk Industry Co., Ltd.

Customer satisfaction is the company’s ultimate goal

Customer satisfaction is both the starting point and the foothold of Zhuoshang. When the company provides products or services, its purpose is to make the products it provides Or the service is recognized by customers and made them happy to accept it. This requires Zhuoshang to understand what kind of products and services customers need and what requirements they have for products and services - no matter how exquisite the product is, customers will not need it and will not get their approval. Therefore, Zhuoshang has grasped this starting point, integrating the principle of customer first in the design process, strictly controlling quality in the production process, and finally providing considerate sales and after-sales services, so that it can finally provide customers with satisfactory products. At the same time, the degree of customer satisfaction determines the company's development ideas. Generally speaking, if a company retains 5 stable customers, the company's profits will increase by at least 25. The company's goal should also be to satisfy customers. Only by mastering the driving force of "customer satisfaction" can Zhuoshang gain the ability to make long-term profits and achieve rapid development.

1 failure brings 100 dissatisfaction

Employees' salaries come from customers. This is the concept that Zhuoshang has always instilled in employees. Respect customers, understand customers, communicate with customers in good faith, treat customers as the company's eternal partners, and treat customer complaints as gifts to the company. By providing services that exceed customer expectations, the added value of the Zhuoshang brand will increase day by day due to the excellent performance of our staff. Among 100 customers, only one customer is dissatisfied. It seems that only 1 is unsatisfactory, but for this customer, what he gets is 100 dissatisfaction. Once a company fails to provide good customer service, it will take ten times or more efforts to remedy the situation. Such a situation is something Zhuoshang's decision-makers never want to see.

Talents are irreplaceable capital

Respect people, understand people, make good use of people, regard talents as irreplaceable capital, and create a harmonious and harmonious environment for outstanding talents. A passionate environment is the primary factor in Zhuoshang's success. Work is not only a means of making a living, the work itself should bring satisfaction and fun. Employees of Zhuoshang must stand out in society and be able to coordinate work with family, health, material and spiritual life. For this reason, the company advocates a healthy and abundant life. The company believes that human existence is inseparably linked to family, business and society. To understand people only from the economic exchange relationship between enterprises and individuals is a distortion of human nature. It is even more undesirable if enterprises sacrifice people in exchange for profits. Therefore, enterprises have the responsibility to care about people's social life. As a collection of healthy people, enterprises advocate healthy work and life ethics on the premise of fully respecting individuality. Through enterprises, employees must not only meet basic living requirements, but also realize their rich ideal lifestyles and goals. Through healthy working environments, abundant work content and harmonious working atmosphere, positive interactions between enterprises and individuals can be achieved.

Innovate or die, Zhuoshang has no choice

Zhuoshang has always positioned itself as the leader in the industry. Only by continuous innovation can we stay ahead. From the staggering start in 1992, to the strategic deployment adjustment in 1995, and then to the privatization reform in 2002; from the blossoming of diversification to the proactive advancement of specialization; the spirit of innovation is like a powerful engine, leading the way Zhuo Shang is making steady progress. It is precisely with the spirit of continuous innovation that Zhuoshang can actively expand, and the Zhuoshang brand can gain more and more recognition, thus gaining room for market survival.

Innovation is about breaking inertia, challenging yourself, and getting rid of the constraints brought about by success. Innovation requires the spirit of gathering sand to form a tower and dripping water to penetrate stone. Zhuoshang will be committed to gradually expanding its leading advantages in future development. Zhuoshang will face challenges from other outstanding industry members as well as challenges from the requirements of rapidly expanding scale of operations. The realization of this goal depends on a passionate innovative spirit. Innovate or die, Zhuoshang never has a choice.

New people and businessmen - Zhuo Shang

The so-called "new people and businessmen" do not refer to those who have donated money to build cities or raised courage to fight against invasions by foreign enemies in the long history of history. Or a patriotic businessman who simply abandons business and joins the army for the sake of national survival and does not care about personal gains and losses.

Now that the world is at peace, China's socialist construction is in full swing, and peace and development have become the eternal theme of the world. "New civilian businessmen" have been given new connotations: they are a group of businessmen who take inheriting and carrying forward the essence of traditional national culture as their own responsibility, work tirelessly, use wisdom and sweat to expand the living space for traditional national culture, and inherit the incense of the nation. And Zhuoshang is just such a "new private business".

Mr. Yue Jiang, the chairman of the company, said this in his speech at the opening of Zhuoshang Silk Factory: "The silk industry once made the Chinese people proud, and the Silk Road once made the world know it; I long to let the thousand-year-old charm rejuvenate. , Let the silk rainbow appear enchanting again!” Zhuoshang people have never forgotten their duty of inheriting and carrying forward the national traditional silk handicrafts as a "new folk business". It is this duty that has made Zhuoshang people ups and downs for decades. We never slacked off and kept the essence of ancient silk craftsmanship. We deeply explored the natural environmental protection characteristics of ancient silk crafts and the various high-quality health care functions of silk, and integrated them into fashionable designs. Finally, we won the respect of our peers, the favor of customers, and the market. Of course.