Traditional Culture Encyclopedia - Hotel accommodation - Which department does the hotel complain about poor hygiene?

Which department does the hotel complain about poor hygiene?

When staying in a hotel, consumers can negotiate with the hotel to solve the problem first. If negotiation fails, you can complain to the local administrative department for industry and commerce. According to the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, the goods or services provided by the hotel do not meet the requirements of protecting personal and property safety. If the sanitary conditions are not up to standard, the hotel will bear corresponding civil liabilities. Consumers can complain about hotels according to the provisions of Article 56 of this Law. When consumers complain, they should provide relevant evidence, such as photos and videos, to prove that the hotel's sanitary conditions are unqualified. If the hotel is proved to have health problems, it will be punished accordingly, and may be recorded in the credit file and announced to the public. Therefore, consumers should pay attention to health problems when staying in hotels, and complain in time when they encounter unqualified conditions to safeguard their rights and interests.

Complain to the local health bureau about the poor sanitary conditions of the hotel. If you find health problems during your stay in the hotel, you can complain to the health and epidemic prevention station or the municipal health supervision office, and the municipal health supervision agency will announce the test results in time by strengthening supervision and inspection and supervision and sampling inspection. According to relevant laws and regulations, disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.

I hope the above content can help you. Please consult a professional lawyer if you have any other questions.

Legal basis:

Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests Article 39 Disputes over consumer rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.