Hunan Consumer Association complaint telephone number and address

The complaint hotline of the Hunan Provincial Consumers Association is 0731 8860315. The address is in the Industrial and Commercial Bureau, No. 9 Fenglin 1st Road, Changsha City. Regarding the complaint telephone number and address of the Hunan Provincial Consumer Association, I will give you a detailed answer below.

1. Complaint hotline and address of Hunan Consumer Association 1. The complaint hotline of Hunan Consumer Association is 0731 8860315. 2. The address of the Hunan Provincial Consumers Association is the Industrial and Commercial Bureau, No. 9 Fenglin 1st Road, Changsha City.

II. The institutional structure of the Hunan Provincial Consumers Association 1. The Hunan Provincial Consumers Committee shall establish permanent institutions and part-time institutions according to needs. 2. The permanent institutions include offices, complaint consultation department, consumer guidance department, organizational propaganda department, information center, and full-time staff. The secretary-general is responsible for daily work and is accountable to the president. The permanent establishment is located in the Provincial Administration for Industry and Commerce. 3. Part-time agencies include: (1) Quality Supervision and Inspection Department (the Provincial Quality and Technical Supervision Bureau is established) (2) Price Supervision and Inspection Department (the Provincial Price Bureau is established) (3) Health Supervision and Inspection Department (the Provincial Health Department is established) (4) Import and Export Commodity Inspection Department (set up as Hunan Import Commodity Inspection Bureau) (5) Each working department is led by responsible comrades and business professionals from relevant parties, and is led by the president and vice president, who are responsible for handling daily affairs.

3. What are the main responsibilities of consumer associations? 1. Provide consumer information and consulting services to consumers. In order to help consumers purchase and use goods correctly, local consumer associations provide services to consumers in the form of publications or set up consultation stations. 2. Participate in the supervision and inspection of goods and services by relevant administrative departments. Consumer associations are obligated to participate when administrative departments such as industry and commerce, technical supervision, health, standards, measurement, and prices supervise and inspect goods and services. 3. Report, inquire and make suggestions to the relevant administrative departments on issues related to the legitimate rights and interests of consumers. When problems are discovered during the supervision and inspection of goods and services and the acceptance of consumer complaints, consumer associations should promptly report them to the relevant administrative departments, inquire about relevant matters, and recommend that the relevant administrative departments resolve them as soon as possible. 4. Accept consumer complaints and investigate and mediate complaints. This is one of the most important responsibilities of consumer associations. 5. If the complaint involves quality issues of goods and services, it can be submitted to the appraisal department for appraisal. Consumer complaints often involve technical issues. In order to effectively resolve consumer complaints and clarify responsibilities, consumer associations have the right to request relevant technical appraisal departments for appraisal. The relevant appraisal departments are obliged to make appraisals as soon as possible and inform them of the appraisal conclusions. 6. Support the injured consumers in filing lawsuits for behaviors that harm the legitimate rights and interests of consumers. Consumers and operators are relatively weak, so it is necessary to obtain support from social organizations and groups. If the rights and interests of consumers are infringed upon, and methods such as complaints, appeals, mediation, etc. fail to satisfy their wishes, the Consumers Association, as a social group, supports consumer litigation in accordance with the relevant principles of my country's Civil Procedure Law to safeguard the legitimate rights and interests of consumers. . 7. Expose and criticize behaviors that harm the legitimate rights and interests of consumers through mass media. Mass media mainly refers to news and public opinion. Consumer associations should make full use of the news media to expose and criticize behaviors and units that harm consumers' legitimate rights and interests, and strengthen the protection of consumers' legitimate rights and interests.