What if the front desk guest breaches the contract?

As an important work in the front office management of the hotel, the front desk staff should master the technology to prevent guests from evading accounts in order to safeguard the interests of the hotel. Generally speaking, hotels have several ways to prevent guests from evading their accounts.

(1) Collect the deposit.

Collecting the reservation money can not only prevent the loss caused by the temporary cancellation of the reservation, but also be used as an advance payment if the guest arrives as scheduled, effectively preventing the evasion of the ticket.

(2) Receiving the advance payment.

For guests who are new here, have no reservation, don't know their credit situation or have a bad credit situation, they should charge an advance payment. However, for important guests and some regulars, as well as guests of tour groups or reception units, the advance payment can be exempted.

(3) For customers with credit cards, they should ask the bank for authorization in advance.

For customers with credit cards, they can ask the bank for authorization in advance to increase their credit limit. If the credit card company refuses to authorize, the part exceeding the authorized amount of the credit card needs to be paid by the guest in cash.

(4) Formulating a reasonable credit policy.

Credit policy includes payment term, consumption limit and discount standard.

(5) Establish detailed customer files.

Through the establishment of detailed customer files, we can master the nature of customer enterprises and the degree of performance and trustworthiness, and then decide what kind of credit policy to give customers.

(six) from the number of guests' luggage, whether it is blacklisted, etc. , decide whether to take in.

In many countries, hotels will immediately submit the list of such illegal guests to hotel associations, which will blacklist them and notify their subordinate hotels regularly. The hotel can refuse to receive such guests for the night.

(7) Strengthen the collection of accounts.

Reminding accounts is an important means to prevent evasion of accounts, especially for those companies and customers who are about to close down, forced to default or ready to default. This kind of customers usually show as follows: (1) slow payment, and ask for deferred payment for various reasons. (2) Change or overturn the agreement, request to change the exchange rate or discount, and refuse to pay. (3) Not answering the phone or refusing to meet for various reasons. (4) Change the paying bank or write a bad check. (5) The company's address frequently moves. (6) uncharacteristically, it suddenly costs a lot. Pay special attention to the ways and means of collection so as not to offend guests.

(8) Cooperate with the floor and pay close attention to the movements of suspicious guests.

The front desk should cooperate with the floor, pay close attention to the guests' movements and prevent ticket evasion.

(9) Constantly sum up experiences and lessons.

Front desk staff should be good at summing up experiences and lessons from reception practice to prevent prevarication.