What do you think of the informal organization of hotel employees?

Characteristics of informal organizations

Informal organizations are organizational forms formed spontaneously and voluntarily by their members due to similar interests or similar value orientations. It has many characteristics in form and content. . Informal organizations in hotels also have their own unique characteristics, but they also have their own characteristics that distinguish them from other industries. The following will first introduce the essential characteristics of informal organizations, and then introduce the characteristics of informal organizations in hotels.

1. The independence of informal organizations

(1) Instability and spontaneity

The informal organizational structure is loose and the personnel are not Fixed, easily affected by accidental factors, with great instability and spontaneity. They do not have a strict organizational form, the form is very flexible, and there is no strict discipline. The informal organization has spontaneously formed non-institutionalized behavioral norms. It has an effective set of unwritten norms and rewards that regulate members' behavior.

(2) It has strong cohesion

It is precisely because of the formation of informal organizations that it also has strong cohesion. In informal organizations, *** also Emotions are the bond that maintains a group. People have close emotions with each other, rely on each other, and trust each other. The tendency to form small groups is more obvious. When a person is accepted by the group, he will have a sense of belonging, and when he is ignored or criticized, he will have a sense of loss. So this kind of cohesion can be beneficial to completing the organization's tasks, but it can also become an obstacle to completing the tasks.

(3) Have a spontaneously formed core or leader who plays a prominent role

Non-organizations have naturally formed leaders with endogenous authority who play a prominent role. Because "leaders" in informal organizations emerge naturally during their formation and development, they have a relatively high degree of support from members and strong appeal. He uses his personal charm to influence and lead members of the organization. Therefore, some problems that are difficult to solve in formal organizations can be easily solved through the role of leaders in informal organizations.

(4) Information communication is extremely flexible, but one-sided and distorted

Information communication within informal organizations is extremely flexible, but one-sided and distorted. The communication method in informal organizations is a linear information transmission method, and information is transmitted quickly among members of informal organizations. However, since informal organizations are based on the same emotional factors, members often have great similarities in their responses to information, making it easy for members of informal organizations to be one-sided when looking at issues. At the same time, the transmission of information is based on mutual emotional trust among members and lacks comprehensive investigation and understanding, so it is easy to be distorted.

(5) The communication methods between members are diverse

There are various ways of daily contact or communication between members of informal organizations. For example, non-verbal communication can be used to communicate. A code word or gesture that is close to a slang, and his accomplices can understand the meaning without having to express it in words. In addition, due to the characteristics of horizontal connections, informal organizations cover a wide range of areas, even beyond the scope of a department. In addition, the members have strong emotionality, making it easier to do things or solve problems. Some problems that cannot be solved through formal organizations Problems can be solved through informal organizations.

(6) Dependence on the environment

Informal organizations are highly dependent on a stable environment and do not like changes in the external environment. Because the external environment has a great impact on the stability of informal organizations and collective interests. Therefore, informal organizations often hate or oppose various changes or changes in formal organizations, and remain highly sensitive to various trends.