What is the relationship between customers and hotels? What rights do customers enjoy when staying in the hotel?

The relationship between customers and hotels can be expounded from two aspects. From the consumer's point of view, it is the consumption relationship between consumers and businesses. The hotel takes customers as the center and provides comfortable, safe and hygienic accommodation services for customers; Customers pay for the services they enjoy. Therefore, commodities are not only tangible goods, but also intangible services.

Legally speaking, the two parties form a service contract relationship. Service contract refers to the rights and obligations between the hotel as a service provider and the customer, that is, the service recipient. Hotels have the obligation to ensure the safety of customers. For example, in the murder case of Yinhe Hotel, Wang was killed by robbers during his stay in Yinhe Hotel. Although the hotel posted it? See the visitor outside the door before opening the door? Notice, but the hotel did not register the identity information of criminals, so in this case, the hotel management personnel dereliction of duty, need to bear legal responsibility; However, if the customer's injury is not directly related to the hotel, it will not be compensated. So what rights do customers enjoy when staying in the hotel?

The first is the right of customers to enjoy hotel services. Regardless of poverty or wealth, regardless of health or disease, as consumers, it is the most basic right to enjoy equivalent services in exchange for money.

Second, customers have the right to privacy, including the right to use rooms that are not shared with other tenants, and staff members are not allowed to break in at will. If a pinhole camera is installed in a hotel room, it infringes or reveals the privacy of customers, and it is also an infringement of consumers' privacy. Customers have every right to take it to court and defend their rights according to law.

Third, according to the relevant laws and regulations, hotels are obliged to take care of customers' luggage and articles. At the same time, it means that if the luggage entrusted to the hotel is lost, the customer has the right to recover or claim compensation.

Fourth, the personal safety of consumers has the right to be guaranteed by the hotel. For example, when cleaning the floor, put a caution sign to ensure the personal safety of customers.

These are roughly the basic rights of customers to stay. However, rights and obligations are unified. While enjoying the convenient services brought by the hotel, customers should also fulfill their corresponding obligations, such as not damaging the hotel facilities and taking away the hotel property without permission.