Summary of restaurant supervisor's work

Lead: What is your summary of the work of the restaurant supervisor? The following is my summary of the restaurant supervisor's work for your reading and reference.

Review and summary of restaurant supervisor's work During the one-month trial operation of the hotel, all departments overcame all difficulties such as just starting, lack of experience and lack of tacit understanding. Experienced the embarrassment of eating eggs due to lack of popularity and preparation at the Canton Fair, and withstood the reception test of teams such as Naiheng Company and Huanya Company. All departments work together to gradually move from entrepreneurship to a mature team cooperation model.

In the first half of the official operation, due to lack of experience and communication, there was a chaotic situation in which all departments acted in their own way and suppressed each other. Under the correct leadership of the board of directors, the rules and regulations of various departments are standardized in time, with clear responsibilities and responsibilities, and the management work is gradually improved.

The specific work is as follows:

1. Require all departments to formulate departmental rules and regulations and work processes, distinguish between rights and responsibilities, act in strict accordance with the system, and manage people with the system to avoid the disadvantages of managing people.

2. Set up a hotel quality inspection team to conduct a comprehensive inspection of the whole hotel every Tuesday afternoon, record the problems found and ask the relevant departments to make rectification within a time limit, and report to the board of directors. Check the working status of all departments from time to time, make timely rectification and pay attention to service quality!

3. Establish the duty manager system, responsible for dealing with emergencies at night. /kloc-Problems that can't be handled in 0/5 minutes must be reported to the General Manager in time, and a quick handling mechanism should be established.

4. Reorganize the security department, eliminate the phenomenon of collective slack caused by small gangs, replenish fresh blood, and carry out security work in strict accordance with service standards, so that the security department will gradually develop in a good direction.

After the trial operation, all departments will have a running-in period of nearly one month, with both joy and worry. The work of each department is organized as follows:

As the window department of the hotel, the front hall plays a role as a bridge from the first minute of arrival to the final check-out of the hotel. For these new employees, due to their inexperience and inadequate management, they often make mistakes, especially the cashier, which has not been standardized until now, and there are often cases of wrong accounts and lack of money. In terms of etiquette, the warm, polite, attentive, fast and professional service standards required by the hotel often lead to complaints from guests. In view of this, the next stage will strictly manage and rectify the front desk work norms.

In terms of promotion, the sales department overcame the difficulty of inconvenient transportation, carried out comprehensive marketing to the surrounding enterprises in the East District, conducted targeted publicity and leaflets distribution to the surrounding enterprises, Emerald Oasis and other target tourist markets in the early stage of opening, and sent mass information to the main potential consumers in Huangpu District, and successfully held small-scale trial receptions of 15 and 23, effectively strengthening communication with the higher authorities and surrounding enterprises, and making Yuelaiyue Business Hotel a success.

This year's Canton Fair, due to the external factors of the government's strict grasp and fierce competition, and the internal factors of the hotel's low visibility and inadequate preparation, led to a very unsatisfactory performance. After timely adjustment by the sales department, in the second half of the Canton Fair, the hotel successfully received a small group of Huanya Company with 8 rooms in 3 days and a large group with 56 rooms in 4 days, which ushered in the first business peak.

Attachment: year-end hotel work summary, all walks of life are doing year-end summary, and hotel service industry is no exception. Now I will summarize my work as a hotel waiter as follows:

Here I learn and advocate how to do a good job in quality service and master seven elements:

1, smile. In the daily operation of the hotel, every employee is required to treat the guests with a sincere smile, not influenced by time, place, mood and other factors, nor restricted by conditions. Smile is the most vivid, concise and direct welcome word.

2. Mastery. Employees are required to be proficient in all aspects of their work and be as perfect as possible. Employees should be familiar with their own business work and various systems, and improve their service skills and skills. A journey of a thousand miles begins with a single step. If you want to be proficient in business, have a good training class, constantly sum up experience in actual operation, learn from each other's strong points, and be proficient in many things and provide handy service, which plays an important role in improving the service quality and work efficiency of KTV, reducing costs and enhancing competitiveness.

Step 3 get ready. That is, be ready to serve the guests at any time. In other words, it is not enough to have a sense of service, but also to be prepared in advance. Preparation includes mental preparation and behavior preparation, which should be done well in advance. For example, before the arrival of the guests, make all preparations and be in a state of being ready to serve the guests without worrying.

4. Pay attention. Is to treat every guest as "God" and not neglect the guests. Employees sometimes tend to ignore this link and even have negative service. This is caused by superficial phenomenon. When employees see them dressed casually, their consumption is low and they feel no style. In real life, the richer people are, the more casual they are about their clothes, which is their confidence; And clothes don't represent wealth at all. In this link, we must not judge a person by his appearance, but ignore the subtle service. We should pay attention to and be kind to every guest and let them spend willingly. We should remember that "guests are our parents".

5. Exquisite. Mainly in the service, we are good at observing, guessing the guest's psychology, predicting the guest's needs, and providing services in time. Even before the guest makes a request, we can do it for the guest and make the guest feel more cordial. This is what we call higher consciousness.

6. create. To create a warm atmosphere for the guests, the key lies in emphasizing the environmental layout and friendly attitude before service, mastering the guests' hobbies and characteristics, creating a "home" feeling for the guests, and making them feel that staying in the hotel is just like returning home.

7. Sincerity. Hospitality is the virtue of the Chinese nation. When guests leave, employees should sincerely invite them to come again through appropriate language in order to impress them deeply. Nowadays, the competition is service competition, and the quality competition, especially in the hotel industry, is particularly fierce. The importance of service is self-evident. We use all kinds of high-quality services to form our own service advantages, in order to create higher customer satisfaction in the fierce market competition and make the hotel invincible! Every profession needs to talk about team spirit, and so does Happy Di. When business is busy, colleagues can understand each other, and Qi Xin can share the troubles. Usually, there are also difficult customers. If a person is in trouble, other colleagues will go up in time to mediate the dispute, so that the situation is no longer bad. Everyone has a clear division of labor and works actively, which truly achieves the effect of one hero and three gangs in action.

Usually, I will also chat with customers, learn about their favorite songs, and recommend new songs to satisfy customers. In this way, there will be more repeat customers, so that customers can recommend friends and increase the consumption rate. After that, I will also make some summaries, which will accumulate over time and make my service more acceptable and liked by customers.

As a service person, you will also encounter some setbacks and helplessness. Some people will think that a small logistics staff is insignificant, and some people will think that my career is low and disrespectful, but what I want to say is: All roads lead to Rome, I am happy to serve others, and I am happy to work here! I can be proud of this collective work. I think my career is like a watch. An hour hand that rotates on the surface can bring time and joy to everyone, while the tiny part that rotates inside is hard to see, but it is essential.

Of course, there is no end to learning, and what we have learned must be applied to our future work. I hope leaders can work harder, colleagues can learn from each other, improve service efficiency in our future work, and strive to become an excellent service personnel. Let customers feel unusual happiness in the "Silver Capital Hotel World".