How to deal with overpayment or underpayment at the hotel front desk

The finance department or the first mate will keep the excess money and need to explain the situation (find out where the excess money is). As for the above mentioned statement about taking the excess money yourself, I guess there is a problem with the hotel management. The hotel front desk cannot take the money. For the front office department

If you pay less, you will have to pay the full amount

The front desk will not be able to pay for any more or less. If there is any difference, you must know where the problem is. If you cannot explain clearly, the finance department will give you trouble.

In the past, I overcharged guests at the front desk by a dime (since there was no change of a dime, the guest said that there was no need to change it). However, the finance department found out and the manager finally came forward to solve the problem. He also transferred the money at that time. Monitoring

So when I worked at the front desk in the past, I expected no more money and no less money. Otherwise, if I found out, I would have to find out

The finance department would often call the front office. of video