Responsibilities and work content of room attendants

Room attendants are the main staff of hotels and guesthouses. We often meet them when we stay in hotels. The following is the "Responsibilities and Work Content of Room Attendants" compiled by me for your reference only. You are welcome to read it. Responsibilities and work content of room attendants 1.

1. Obey leadership, love your job, be dedicated, love your career, and consciously abide by the rules and regulations of the store.

2. Receive the floor master key, clean the guest room, and fill in various information in the waiter’s work report.

3. All items in the guest room are clean, tidy and neatly arranged. Disinfect guest room water cups, sanitary ware, etc. in strict accordance with the requirements of the health and epidemic prevention department (first flush, second wash, third disinfection, and fourth cleaning). Replenish all kinds of items needed by guests in a timely manner. Use cleaning equipment and utensils correctly, and keep the workroom, work vehicles and various supplies neat and clean.

4. Clean the tableware in the guest room promptly, place it in the workshop on this floor, and notify the catering department to take it back.

5. Understand the customer situation, conduct floor inspections from time to time during the shift, pay attention to doors, locks, and guest conditions, and keep inspection records.

6. Keep the floors (corridors, escalators, exterior windows, window troughs, etc.) clean and tidy at all times to keep the floors tidy.

7. Check the consumption of drinks in the mini bar in the room, accurately count, open accounts and replenish them in time. If you find anything left behind by a guest, report it to the foreman immediately and hand it over to the service center.

8. After the guest leaves the hotel, promptly check whether the room equipment and items are complete and whether there is any damage, and report any problems to the foreman and the front desk in a timely manner.

9. Do a good job in the use and daily maintenance of facilities. Correctly master the use of various electrical appliances, and switch and adjust lighting, air conditioning and other equipment according to weather conditions.

10. Do a good job in shift handover. Hand over keys, room status, and shift records.

11. Listen carefully to guests’ opinions and provide timely feedback to the guest room manager with their information and recommendations.

12. Cherish hotel property, practice economy, and complete all assigned matters according to quality and quantity. Work hard to learn business knowledge and continuously improve service skills and service levels. Responsibilities and work content of the room attendant 2

1. Complete the cleaning and arrangement of the guest room in strict accordance with the operating procedures, do a good job in sanitation within the jurisdiction, and ensure that items are clean and neatly placed.

2. Keep the floor quiet, practice the "Three Lightnesses" (walk softly, talk softly, and operate lightly), pay attention to the safety of guest room property, and report any suspicious situations in a timely manner.

3. Timely replenish all kinds of items needed by guests and rooms.

4. Remind guests to carry their valuables with them, check and patrol frequently, and report any abnormality in a timely manner.

5. Memorize the names of VIP guests and resident guests, and greet them politely or by their last names when meeting.

6. Responsible for the check-out inspection of the day. If any damage or loss of items left by the guest or equipment or facilities is found, report them in time;

7. Responsible for checking the area When any abnormality is found in the operation of equipment and facilities, report it to the department manager in a timely manner

8. Listen carefully to the opinions of guests and provide timely feedback to the department supervisor on the guest’s information and opinions.

9. Actively participate in training, continuously improve service skills and service levels, keep your appearance clean at all times, use service honorifics correctly, and constantly shape yourself and the image of the company.

10. Carpets and floors should be free of debris, odor, dust, spider webs, stains, and dead corners. Keep the air fresh and open windows regularly for ventilation.

11. After a day's work, clean the workspace, clean utensils, vacuum cleaners, dispose of garbage, and replenish necessary items to prepare for tomorrow's work.

12. Check whether the facilities and equipment in the room are in good condition. If there is any damage or malfunction, report it to the supervisor in time and cooperate with the engineering department employees to enter the guest room to complete specific work.

13. Cherish the company’s property, practice economy, and complete all matters assigned by superiors according to quality and quantity.

14. Responsible for the washing and delivery of stained linens, dispatching and proper inventory of clean linens for guest rooms to ensure turnover supply.

15. Establish a system for receiving, sending and receiving linens, using forms, filling in the "Detailed Table of Floor Item Consumption" every day, and conducting an inventory of guest room items every month.

16. Assist the department in the loss, scrapping and purchase of linen supplies. Responsibilities and work content of the room attendant three

1. Responsible for cleaning the room and the public area on the floor until it reaches the standard.

2. Responsible for providing turn-down service.

3. Provide general services to residents, such as shoe polishing, laundry delivery, wine replenishment, etc.

4. Report and supplement the consumption of the mini bar in the room.

5. Report all special behaviors or illnesses of guests.

6. Fill in the waiter report form.

7. Report room maintenance matters to the supervisor or foreman.

8. Check out and check out.

9. Report to the supervisor or foreman about the items left behind by the residents.

10. Report damage to the room or missing items.

11. Save floor linens.

12. Handle the dining tableware and dining carts in the room.

13. Answer guests’ questions and promote the hotel’s facilities.

14. Responsible for opening the door to allow employees of relevant departments to perform work.

15. Report to the supervisor or foreman the security matters of the floor or room.

16. Provide courtesy and good service. Four responsibilities and work contents of the room attendant

1. Responsible for the reception and reservation of guests after bathing. Accurately register passenger flow for reference.

2. Carry out sanitation work within the jurisdiction and ensure that items are clean and neatly placed.

3. Promptly replenish all kinds of items needed by guests and do a good job in collecting private rooms.

4. Responsible for checking the operating status of equipment and facilities in the area, reporting maintenance projects in a timely manner, and reporting abnormalities for processing if any abnormalities are found.

5. Responsible for turning on the air conditioning exhaust and various electrical equipment and adjusting the lights in the area to ensure the required standards and business atmosphere of the business premises.

6. Responsible for inventory, pick-up and delivery of linens and other guest supplies, reporting damage, compensation and disinfection to ensure the safety of guests.

7. Be familiar with the location of the business venue, the distribution and usage of guest rooms, keep the service items and prices in mind, and do a good job in sales promotion.

8. Provide guests with food, drinks, o'clock, wake-up calls and other services, memorize guests' characteristics, and be responsible for the storage and storage of guests' belongings.

9. Cherish the company's property, practice economy, and complete all matters assigned by superiors according to quality and quantity.

10. Cooperate with the foreman and the use of private rooms, fill in various documents accurately and standardly.

11. Keep in mind the passages in the area and the layout of fire protection facilities, have the knowledge and ability to use them correctly, strengthen the awareness of fire prevention and theft prevention, and carefully make shift handover records.

12. Listen carefully to guests’ opinions and provide timely feedback to superiors on guests’ information and opinions.

13. Participate in training attentively, continuously improve service skills, keep a clean appearance at all times, use service honorifics correctly, and constantly shape yourself and establish the image of the company.