If you are the manager of your hotel, what measures can you propose to meet the potential satisfaction level of customers?

I will propose the following measures.

Improve the hotel's soft clothes and hardware, such as room sound insulation, door safety and service quality.

The guest history file is an important way for the hotel to understand the guests and master the characteristics of their needs, so as to provide targeted services for the guests.

Customer opinion questionnaire, get customer feedback, and correct the deficiencies in time.

Timely feedback and follow-up, give a thank-you card to the guest who made the comment, thank him for his comment, give him the information back, and welcome him to come again.