What should a hotel do to make its business prosperous, but it must also ensure that its employees are comfortable?

1. Be responsible for customers. First of all, the dishes must be good, the equipment must be complete, the service must be considerate (including etiquette, language, etc., down to the smallest details), and the environment must be good (including space, light, color, temperature, and supporting facilities). ).

Let customers feel the taste, characteristics and dignity, and let customers like everything they feel when they consume here.

There is a shortcut that can be taken, which is to investigate more well-known hotels. You must have what others have, you must do well in what others lack, and you must think of what others have not thought of. Stand in the position of consumers to demand and improve.

2. Be responsible for employees, first of all, be responsible for their work.

There is no such thing as excessive or strict division of labor and management between hotel levels. Develop a formal management system and study it carefully before employees join the company. Let them know that they must abide by it unconditionally when they come here. If they can't do it, they don't have to join. Only by strict requirements can we retain customers and keep our jobs.

At the same time, some benefits should be provided to employees, such as arranging better room and board conditions for employees. The hotel will be responsible for working meals and uniforms. Employees who have been employed for a certain period can be reimbursed for the cost of uniforms and health certificates.

No matter how busy you are, you should arrange on-boarding training (including corporate culture, service requirements, hotel facilities, etc.) to let them know what people around them should know and are doing. Regularly organize personnel learning and training, watch motivating movies, promotional videos of high-end hotels in the same industry, and conduct various sports competitions. Most of the people working in this industry are young people and they have boundless energy. Always remember not to let them idle, and combine their vitality with this industry and this hotel, so that they will definitely feel that everyone is a family, and what they do is meaningful to their lives and incomes. matter.

Okay, time is limited, let’s talk about the above! Finally, I would like to add that being able to operate this industry with a life cycle of only about five years for a long time cannot be achieved by simply cooking and cleaning.