A brief summary of the model essay on the annual work summary of housekeeping.

The new year's work has arrived. Looking back, in the coming year, the gains from work have made progress in the new year's work. The following is a brief model essay on the annual work summary of housekeeping department compiled by me for your reference only. Welcome to read this article.

The annual work summary is very short (1). 20xx has become history, and we will usher in a new year. In order to create a good situation in 20xx and make progress compared with 20xx, we should take precautions, sum up our work experience in 20xx, learn lessons and promote our work in the next year.

First of all, it has been a busy year for the whole housekeeping department.

First of all, do a good job in daily service management, often go to the scene, point out problems in time and conduct training to ensure the quality of customer service, conduct a comprehensive inspection of the cleanliness of guest rooms, timely check the cleanliness of public areas, reasonably arrange planned sanitation, and do a good job in the maintenance of facilities and equipment.

Secondly, in 20xx, the engineering maintenance of the housekeeping department area will be counted and maintained at any time. Some maintenance problems are slow, and there are still problems left over. Therefore, in the year of 20xx, it is planned to record the engineering maintenance of each area in detail in the department's engineering history file, so as to facilitate the follow-up tracking of the room maintenance and archiving.

Two, standardize the terms of service of each district and post, improve the quality of customer service.

In order to reflect the professional quality of hotel service personnel, in 20xx, we made corresponding requirements for our employees, such as courtesy and gfd. After a period of time, due to various reasons, many employees were lax in this respect, and they didn't ask much of themselves and didn't stick to it. This is also a pity, but it is good to insist, and we will increase training and supervision.

Third, in order to ensure the quality of the guest room, the practical skills were assessed.

The overall effect is good, and it has been obviously improved after on-site guidance. It is necessary to strengthen the training of practical skills in 20xx years.

Fourth, increase revenue and reduce expenditure, reduce costs and increase efficiency, starting from scratch.

Housekeeping department is the main revenue-generating department of our hotel and the department with the highest hotel cost. In line with the idea that saving is to create profits, we should start from me and start from scratch to put an end to all waste phenomena, mainly in the following aspects:

1. The department has been asking employees to insist on recycling disposable low-value consumables for customers.

2. Ask the waiter to turn off all the power when tidying the room, check and unplug the power card after checking out, and so on.

Don't use tap water when going to the toilet. This way, day after day, it saves a lot of water and electricity for the hotel.

Five, adhere to the department assessment work, and strive to create a good working atmosphere for employees.

Select an excellent employee every month, stimulate the enthusiasm of employees, fully mobilize the initiative, consciousness and enthusiasm of employees, thus forming a benign competition situation that encourages the advanced and spurs the backward, and avoiding doing well and doing poorly.

Six, will strengthen the systematic training of employees.

The loss of department personnel has led to an increase in your contribution to our department. We should first improve the service quality from new employees. To make new employees have higher service awareness and skills, it is necessary to train new employees systematically, which requires a lot of efforts from our managers at all levels, and this work will also become a focus of our department's work next year.

Constantly enrich themselves, improve their comprehensive ability, increase the training of department employees, ensure the quality and hygiene of room service, raise the overall level of rooms to a higher level, strengthen job rotation training, cultivate all-rounders in the department, and avoid the loss of employees affecting the normal operation of the department.

Based on the power failure of the hotel for many times in 20xx years, relevant emergency plans will be made and employees will be trained to avoid accidents in emergencies.

Seven, their own problems

1, insufficient communication between colleagues and departments;

2. Not paying enough attention to various transactions;

3, the training, layout, arrangement of things to check enough.

We firmly believe that under the wise decision of the head office and hotel leaders, and the spirit of sincere unity of hotel managers, we will unite all the staff and work together with Qi Xin, and believe that we will do better next year. Let's unite, forge ahead, innovate, and work hard to build a well-off business hotel tomorrow! ! !

Summary of the annual work, Housekeeping Department: Brief Introduction (2) In the past year, hotel management was also very difficult to do well, and our Housekeeping Department also actively did a good job in accordance with the requirements of the leaders to provide good service to customers. After a year, I have gained a lot and completed my work. Here I also want to make a summary of the work of the housekeeping department.

This year, the operation of the hotel is not ideal, but we are conscientious and considerate. Although the passenger flow has decreased, repeat customers and word of mouth have improved. These are all achieved with the joint efforts of colleagues, and also enable our hotel to better tide over this difficulty, instead of even closing down in this epidemic. It can be said that this is a difficult time, but it also makes us more United. It is more clear that only by doing their own job well can Qi Xin develop well. We will tide over the difficulties with the hotel and usher in a beautiful spring, which is also our confidence in the future after doing our job well this year. Of course, in retrospect, this year was actually a process of continuous optimization. At the beginning of the year, there was no crisis. Now, the work is actually a bit rough. If we have no service and no passenger flow, we will close the door and have to do it ourselves. Maybe we can't improve the external environment, but we can make progress on our own, reflect on our work, optimize and cooperate with the prevention and control work.

At work, we will do a good job in room service seriously and actively, no matter how dirty it is. We will supervise some details, and we will cooperate with each other. When you are busy, you will also help and do it well together, all in order to make the hotel run better. We have also made great growth and progress in room service than in the past. At the same time, we should think more, review our work more, see the problems, and then improve. One year later, our service ability and understanding of room service are deeper than before. At the same time, in this crisis, some colleagues left, but some colleagues persisted, and our persistence was well rewarded. Seeing the busy months at the end of the year also shows that our persistence is meaningful and makes us more confident in our future work.

In the new year, our housekeeping department will continue to do a good job in room service, bring a better reputation to the hotel, and actively cooperate with other departments to complete the work. I believe our hotel will get better and better.

The annual work summary of Housekeeping Department is short (3) 20xx years. With the support and help of company leaders and colleagues, I completed my job well according to the requirements of the company. Through study and work, there has been a new breakthrough in working methods and great changes have taken place in working methods. The work of this year is summarized as follows:

1, standardize the terms of service of each district and post, and improve the quality of customer service. In order to reflect the professional quality of hotel employees, the manager and minister have trained new and old employees for many times in view of the nonstandard and inconsistent service terms of various positions in the housekeeping department. Trained, such as room making process, standardized terms of service, customer service, etc.

2. In order to ensure the quality of room sales, bedding should be replaced one by one, and towels should be replaced at any time according to the requirements of guests. Strictly implement the "three-level rounds system". The hotel's main income comes from guest rooms, and it is engaged in guest room work. The first thing to do is how to make the guest room sell a qualified product, including room hygiene, facilities and articles. In order to effectively improve the qualified rate of room quality, our department strictly implements the "three-level ward round system", that is, employee self-inspection, foreman survey and supervisor spot check to ensure that omissions are minimized.

Housekeeping is the most expensive department in the hotel. In line with the concept that saving is to create profits, our department calls on all employees to start from themselves, from scratch, and put an end to all waste.

4. Whether the guest room facilities can reach the specified service life is the key to directly affect the hotel's benefit and long-term development. Therefore, in the maintenance of facilities and equipment, the housekeeping department strictly implements the maintenance regulations of facilities and equipment, regularly turns mattresses, waxes furniture, and regularly maintains them, correctly operates and uses the electrical appliances and facilities in the room, and prolongs their service life. In particular, the housekeeping department attaches great importance to carpet maintenance, requiring employees to do some cleaning in time as long as they find some stains on the carpet in their usual work, which can not only reduce the washing times of the carpet, but also maintain the overall hygiene of the carpet.

5, carry out technical training, cultivate technical experts, and effectively improve the practical level of computer room staff. In order to do a good job in room hygiene and service. Since the off-season of 20xx 10, the housekeeping department of the company has conducted technical training activities for floor employees, and found that the operation of employees is very irregular and unscientific. In view of the existing problems, the company leaders held a special meeting to analyze the existing problems, retrain employees and correct their bad operating habits. And successfully held this year's first skills competition. Li Dan of our class won the second place. The company passed this series of trainings and competitions this year. The overall quality and work skills of employees have achieved certain results. The sanitary quality of the room has improved.

In the next year, I will assist the leaders and ministers in the daily work of the housekeeping department. Reasonable arrangement of floor attendant's duty and shift change. Do a good job in reception and arrangement, deal with the problems found in the work in time, and report to the leaders in time if there are any problems. Strengthen the inspection and maintenance of facilities and equipment, strictly control the daily hygiene quality of guest rooms, arrange the planned hygiene reasonably, and do a good job in floor safety, fire prevention and hygiene. Lead by example, supervise and inspect the floor service personnel to do a good job in service. Do a good job in ideological work while doing a good job in service, so as to achieve unity, friendship, mutual assistance and progress. Earnestly perform their duties and accomplish other tasks assigned by their superiors. Try to do your job well.

In the following days, I will work hard, try to correct my shortcomings, carry forward my advantages, strive for greater achievements and create higher value for the hotel.

Summary of Annual Work of Housekeeping Department (IV). Looking back on the work of 20xx, I feel that I have gained a lot. It is necessary to sum up the gains and losses in this year's work in order to go up a storey still higher next year. This is a summary of my work. Overall review of work:

The profit of an enterprise is the first goal and the guarantee of its survival. The work of a department should also focus on the center of the enterprise. As a service department, the housekeeping department's primary task is to clean up and provide a clean, quiet, comfortable and warm rest environment for guests, but at the same time, we should also generate income and save expenses for enterprises. Over the past year, with the joint efforts of all staff and department managers, all the parts with business indicators have completed the tasks given to us by the villa leaders at last year's work meeting. While trying to generate income, we also don't forget to save money. The department will save work throughout the year and make every effort to reduce costs on the premise of ensuring the quality of work and not affecting customer service. We know that every penny saved is the group's profit. In 20xx, I completed the following work:

1. Learn and standardize the terms of post service, and strive to improve the quality of customer service. In order to reflect the professional quality of hotel staff, I am not familiar with the terms of service of each post and am not standardized. Among my colleagues, I learned the service language of the post in the training of the manager in charge of the group room, and then absorbed it into my own use as a language guide for my communication with guests. Since I standardized the implementation of the terms of service, my communication with customers has been greatly improved. Therefore, in any period of work, it is important to stick to good things and learn new things by reviewing old things. I will strengthen my study and application.

2. Open source and reduce expenditure, reduce costs and increase efficiency, starting from scratch. Housekeeping department is the main revenue-generating department of the company, and the capital cost is also high. In line with the concept that saving is to create profits, my colleagues and I will start from ourselves and start from scratch to put an end to all waste.

3. In order to do a good job in room hygiene and service, leaders often assess and evaluate our room cleaning skills and rounds. It is found that our operation is not standardized and scientific. In view of the existing problems, the employees above class level in the area held a special meeting to analyze the existing problems, retrain the employees and correct their bad operating habits. We also kept practicing in the off-season, carefully cleaned and inspected every room, and achieved certain results through examination, which improved the sanitary quality of the room and reduced the overtime of rounds.

4. The leaders adopt centralized training, special training and individual guidance training for employees, which greatly improves the hotel awareness of employees and further deepens the service concept. Smiling with voices has become the conscious action of employees. We have a vivid understanding of what personalized service is. From sensibility to rationality, the whole group has formed a good atmosphere of "all work is to satisfy customers". Thus, the pre-job training, departmental training and team training of employees have been comprehensively combed and improved from theory to practice.

For various reasons, there are some problems in my work:

1. It is easy to bring personal emotions to work. When you are happy, you are warm and thoughtful, and when you are unhappy, you are somewhat negligent. In the future, you should strive to overcome this situation in your work and truly establish the consciousness that customers are God in your mind.

2. The cleanliness of rooms and public areas needs to be further improved.

3. The service standard of each post needs to be further strengthened.

A Brief Introduction to the Annual Work Summary of Housekeeping Department (5). Time flies. After working in a hotel for X years, I can't help feeling that time is always so fast. Since work, under the careful training and teaching of the unit leaders, through their own continuous efforts, both in thought, study and work, have made great progress and great gains.

First, ideologically

Consciously abide by the rules and regulations of the hotel and insist on participating in every training of the hotel. Need positive progress, the hotel has been devoted to study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique. In learning, I am strict with myself, have a strong thirst for knowledge and skills, correct my work attitude and integrate theory with practice; In addition to learning professional knowledge, I also pay attention to the expansion of knowledge in all aspects, and extensively browse the knowledge of other parts and disciplines, so as to improve my versatile advantages and ideological and cultural quality, including learning to develop good living habits in life, being rich and organized, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and helpful, having my own good principles, and being able to live in harmony with colleagues.

Second, at work.

I have worked in the catering department, front desk, room service center and other parts since I started working. Before I went to work in the room service center, I also participated in the hotel's own training when the hotel was renovated. At that time, I was learning the manipulation skills of the room, and I was strict with myself in every link and studied my business assiduously. It is with such a firm belief that I strive to become an expert. It laid a good foundation for the smooth development of my future work.

I remember when I first entered the restaurant, the hotel was full of business. Although I just learned some theoretical knowledge from my alma mater, this situation could not meet the needs of my work. In order to master the service industry as soon as possible, I insist on coming to the hotel every day to learn the hotel system and theoretical knowledge. During working hours, I will learn practical operation from those ancestors and help to do some small things. At night, my homesickness grows day by day. At that time, the manager often gave us meetings to talk about the inconvenience of work and the dissatisfaction in his heart plus his own shortcomings, and gave spiritual encouragement to the work. After a long period of exercise, overcoming and hard work, I became a qualified waiter. What I gained the most from X and a half years of catering work was that in the process of catering, I learned the etiquette in people's most basic communication occasions and treated guests with enthusiasm, friendliness and patience. This is also what I lack in my own temperament, and it also makes me understand that getting along with colleagues is also this spirit. In fact, this is also a good way to change bad temper.

I spend most of my working time in the guest room. In order to better serve customers, I have given different help and services to customers with different levels and needs, which requires me not only to have comprehensive professional knowledge and extensive information sources, but also to keep close contact with all parts. More importantly, the urgency and correctness of conveying information. What I learned from the front desk also made my job in the room service center handy. At the same time, strengthen close cooperation, unity and cooperation with colleagues, understand each other and form a group strength, thus improving the effectiveness and progress of the work.

Finally, I want to say that the above is just a little achievement in my work, and I can't do without the help of unit leaders and colleagues. I always believe that no matter how bright the match is, there is only light as big as a bean. But if you light a pile of matches with a match, it will burn very brightly. I hope to use my brilliant youth to ignite every guest around me and encourage my colleagues to contribute to our cause, forge ahead and create a better tomorrow.

The disadvantage is that the mood fluctuates greatly and is not docile enough. I will constantly exercise and improve myself in my future work, and strive to become an excellent hotel worker.