Responsibilities and workflow of hotel manager

The responsibilities and workflow of the hotel manager are as follows:

First, patrol the main reception lobby and front-line posts of the hotel, and observe the behavior of the front office staff and the check-in and check-out of guests.

Second, check and understand the distribution of room cleaning by room staff, the preparation of restaurants and kitchens, and the service procedures of employees to guests.

Three. Analysis and review of yesterday's business situation and review of relevant reports (check the assistant manager in the lobby, the duty manager, the duty log of engineering maintenance, the daily report of night audit comprehensive business, the check-out form of arrears on that day, the write-off form on that day and the hand-over form of business department).

Fourth, check the daily hotel business and gross profit report, daily expenditure report, room rent report, business analysis report, business list of each department and business report of each department.

Five, consult the opinions of the hotel guests 2 cases and record.

Six, communicate with the clerk and the manager on duty for one day.

Seven, personally handle the check-in and check-out guest accounts 1 case, and demonstrate it to employees according to the standard.

Eight, monthly spot check 3 rooms (including 1 room) at least 80 rooms, and make records according to the standard room checklist.

Nine, check all aspects of the restaurant and kitchen.

Ten, complete the assessment, record and feedback of direct subordinates.

Eleven, check the room flow before work, to ensure the maximum benefit.

12. Pay attention to flow control, the number of reservations, and the establishment of intermediaries.

XIII. Understand the quality and quantity of employees' meals.

The manager's workflow:

June 1 and June 1 sorted out various documents, applications and forms issued by the head office last month, including: visiting customer registration form, visiting customer registration form, customer opinion questionnaire, daily effective customer phone tracking summary form, employee going out registration form, contact list, contact list, office supplies inventory list and office supplies summary form.

Registration form for office supplies collection, printing paper collection form, roster, vacation form) and related materials. After making identification records, summarize and file them monthly (administrative documents are filed according to the file number issued by the administrative department), and make new forms (including customer visit registration form and customer visit registration form) to be used next month.

Customer opinion questionnaire, daily effective customer telephone tracking summary, employee going out registration form, contact sheet, contact sheet and printing paper receiving sheet.

2.2 Complete the monthly contract signing statistics, monthly design fee statistics, monthly product list cumulative summary, monthly effective tracking information summary, designer and customer service documentary progress summary last month, and sort out the cumulative information of related new forms this month.