Traditional Culture Encyclopedia - Hotel accommodation - What do waiters in five-star hotels usually do?
What do waiters in five-star hotels usually do?
Different departments have different responsibilities, and different positions also have different responsibilities and authorities. Waiters are usually understood to be Chinese and Western restaurant and room service staff. \x0d\ Restaurant service staff are responsible for setting the table (position of tableware, table decoration, guest seating), ordering (introducing ingredients, taste and praise), serving meals (order of serving, art of plate presentation, meal timing), and cleaning the table Hygiene (refreshing and returning the debris generated during the meal and used tableware), observing the guests' gestures and promptly meeting the guests' minor requests. In addition, special attention should be paid to collecting feedback from the guests on the dining experience (the good points will not be mentioned too much. and, be sure to pay attention to the areas where the guests are dissatisfied), and finally send the guests off (be polite, do not rush, and it is best to leave a deep and good impression on the guests). \x0d\The room attendant is mainly responsible for cleaning the room and displaying the indoor facilities, and reporting the room status (vacancy, check-in, out, etc.). During the cleaning process, you should pay attention to where the guests have used and where they have not used. From this, you can see which parts the guests appreciate and which parts are not popular or do not arouse enough interest in use. In addition, if the guest asks for the room to be cleaned before checking out, be sure not to change the location and order of the guest's belongings easily, and pay attention to whether the items on the floor are worth keeping. If you are not sure, place them in a more conspicuous place for the guest. Filter yourself. Normally, it takes a service member nearly half an hour to clean a standard room, and nearly an hour to clean an extremely messy suite. A housekeeping staff is generally measured by how many rooms she can clean in a working day. \x0d\These are general tasks. Different hotels have different hotel cultures, and some even have unique insights into services, which require different regulations and training for employees. \x0d\\x0d\In addition, the front office, exhibition, entertainment, concierge, marketing, human resources, engineering, security and other departments have more professional affairs, but their importance in market operations is Second to direct service staff, because customers come to buy experience.
- Related articles
- What is the telephone number of Chongzuo Baicheng International Marketing Center?
- What do all the meanings of thea mean?
- What aspects should be paid attention to in the decoration of large commercial hotels?
- Mr. washing machine, a similar cartoon.
- Cheaper hotel accommodation in Lane 1505, Kongjiang Road, Shanghai (it seems to be near Huasheng Xinyuan)
- Five model articles on the shop assistant's work plan
- 12 is it a reminder not to check out the hotel?
- What does a low-sensitivity big bed room mean?
- Shopping guide in Bangkok, Thailand
- Yiyi hotel chain