Hotel interpersonal relationship and communication skills

Communication with people is an indispensable part of our life, and communication with people also requires skills. So how do you commun

Hotel interpersonal relationship and communication skills

Communication with people is an indispensable part of our life, and communication with people also requires skills. So how do you communicate with others in a hotel? The following are some of the contents I collected, hoping to help you.

: Make clear the importance of communication and treat communication correctly.

Managers should first fully realize the importance of communication, deeply understand the role of communication in management activities, and not only focus on other functions of leaders, which will help managers to have more means to solve contradictions, so that they will not be at a loss when using communication to solve problems.

Communication must have a clear purpose and clear thinking.

Effective communication should be targeted, and it is best to seek the opinions of the other party first, so that both parties know what needs to be communicated. In the process of communication, try to keep a clear head, don't provide ambiguous information to the other party, use the way and tone of speech appropriately, make the wording clear and clear, and pay attention to some subtle differences in feelings. For example, when arranging work, it is necessary to introduce the work requirements and contents in detail, so that employees can truly understand the intention of this communication.

Respect each other and win trust.

The effect of communication depends not only on the content of communication, but also on the interpersonal relationship between the two parties. Managers who respect their employees can gain their trust and let them express their ideas. Once managers can't gain the trust of employees, the communication between the two sides will be greatly reduced. Therefore, in the process of communication, managers must put employees in an equal position with themselves, put themselves in their shoes and respect employees as much as they respect themselves. This can not only gain the respect of employees, but also stimulate the enthusiasm of employees and managers to share weal and woe, which is conducive to effective communication between the two sides.

: Cultivate the art of "listening"

Communication should pay attention to the art of "listening". By actively listening, we can understand the real intention of the speaker and get the information that the other party wants to convey. Listening patiently can stimulate the other person's desire to speak, help to find out the key to convince the other person from the other person's conversation, and increase the effectiveness of communication. Managers who are good at listening should show interest in the other party's conversation and concentrate on activities unrelated to the conversation, such as reading newspapers, watching time, and being distracted, which will easily make the other party think that you don't care about his conversation, thus undermining the enthusiasm of the other party for communication; Try not to interrupt each other during the conversation, and don't judge too quickly and jump to conclusions. This will not only show your respect for the speaker, but also leave a stable and subtle impression on the other party, and improve your trust and communication efficiency.

Master the skills of speaking.

Drucker said: "A basic skill is to organize and express your thoughts in written or oral form. Your success depends on your influence on others through oral or written language. This ability to express your thoughts clearly may be the most important skill a person should have. " In most communication, conversation is the most important way. To communicate with people, we should not only listen, but also speak and express our views. As a manager, don't talk to subordinates, and don't deliberately show the inequality of status; When communicating with others, it is not appropriate to express your views in an imposed tone, otherwise it will make the other party feel disgusted, even if your views are correct; Speak as concisely as possible and express your ideas in simple and clear language. You know, wasting other people's time is killing people for money. When talking, if you find that the other person has an impatient expression, you should stop or change the subject, so as to improve the atmosphere of communication. Don't talk too much and ignore each other. You should pause after conveying your own information to ask for others' opinions, so as to avoid the embarrassment that the other party has opinions but is unwilling to interrupt, and show your own quality while respecting others. Clever use of appropriate body language, such as eyes and gestures, is also very important for effective communication.

Summarize five communication skills: sincerity, trust, restraint, enthusiasm and respect.

Sincere and sincere heart can make the two parties in communication have mutual affinity and treat each other with sincerity, and sincere people can make the friendship between participants last forever.

Trust is to believe in the sincerity of others and understand their motives and words and deeds from a positive perspective, rather than to doubt and guard against them.

Restraint is getting along with others, and friction and conflict will inevitably occur. Restraint often has the effect of "turning hostilities into friendship". But restraint is not unconditional, it should be rational, beneficial and restrained.

Enthusiasm can give people warmth, promote mutual understanding, melt indifferent hearts, always smile at people, and others will smile at you.

Look each other in the eye with respect when you say hello. When communicating with older people, you should call them elders, because you are the real junior. Don't interrupt others when they are talking, but listen carefully.