Traditional Culture Encyclopedia - Hotel accommodation - What are the characteristics of hotel hospitality?
What are the characteristics of hotel hospitality?
The word "hospital" originated from the Latin "hospitalitas" in Europe in12nd century. Its first meaning is hospitality, followed by hospitality, care and service. It is characterized by enthusiasm, and this "spirit" of hospitality can be understood as a hotel culture.
Yu Zeng, a famous prose writer, said: "Culture is the collective personality of society, and culture is the torch in hand. It may not be dazzling, but it is warm. " It is also particularly appropriate to use this metaphor to interpret hotel culture.
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Over the past 30 years of reform and opening up, China's hotel industry has made great contributions in leading social etiquette and advocating civilization. At the same time, I hope to spread the hospitality hotel culture. If China's hotel industry, hospitals and other service industries can treat customers with hospitality, thus establishing a modern civilized order, then our dream of building a "beautiful China" spiritual home will not be far away!
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