Personal annual work summary (5 selected articles)

Year-end summary is an applied style in which people review and analyze their work and study in the past year, find out experiences and lessons, and draw regular knowledge from them to guide their future work and practical activities. The following is a summary of my annual work for your reference only. Click "Personal Summary" to view more annual work summaries.

Personal annual work summary 1

The year's work is over, and the work in the _ _ hotel makes me very relaxed. I think I should have a good working attitude. In the past year, my front desk work has made great progress, which is definitely a growth for me. I hope I can accumulate knowledge and experience in my constant work, which is very necessary for me. There will be a lot of work in the future. This year is a good reference. I think I should always know what I should and should not do. This job is very precious to me. I have been developing into an excellent hotel front desk. I will summarize my work this year.

First, the front desk reception work

I have always believed that as a receptionist, it is very necessary to have high-quality service to satisfy customers and do my job well. Work is to have a very positive attitude to face, I think I should always know my responsibilities. I can do this now, because I want to have an account of the past. After all, this is my own problem. In this more than a year of reception work, I have always been very clear about my position. It is very important to do everything well and improve your manners. In many cases, it will also have a direct impact on customers. There is no doubt that the first contact of customers when they enter the hotel is the front desk, and I can feel how important my responsibility is. So I have been improving my business level, providing warm service, perfecting every detail, and making customers feel good about the hotel.

Second, personal ability.

As a receptionist, I will never forget how capable I am. I know exactly how much I will do. That's for sure. I hope to have a good attitude at work and learn to communicate. The past year has precipitated a lot for me. I have never been proud of my ability. No matter what my ability is, I must look at it correctly. I've always believed that. So I have been looking down on myself for a year. Many people around me who are worth learning will look for advantages in others and make up for their own shortcomings. I hope I can have a good attitude to improve my professional level and improve my comprehensive ability.

Third, the shortcomings of the work.

In the past year, I remembered many things. There are good ones and bad ones. Good things are worth developing. For example, I can keep a good attitude to study and accept better things. Now I've thought a lot about when I should know what. The disadvantage is that I can't improvise. As a receptionist, this is also a necessary skill. I still want to strengthen my study and improve myself.

Personal annual work summary II

The past 20 years have been full, busy and happy. At the arrival of the new 20 years, looking back on my days in the _ _ hotel, I have been able to stand on my own feet from a little knowledge of the reception work at the hotel front desk. In addition to their own efforts, but also inseparable from the training brought by the hotel, can not be separated from the hotel and the help of leading colleagues in various departments. I sincerely thank the department leaders and colleagues who have helped me.

After 20_ years of recruitment, I entered the hotel. Because the hotel is still in the trial operation period and there are not many employees, I began to work with the old employees after the basic induction training of the personnel department and the training of department leaders. Because I had several months' experience in the front desk before, I learned well, and soon I can basically be on duty by myself, officially becoming the front desk receptionist of _ _ hotel. In retrospect, 20 years is mainly a year of learning and accepting the basic business knowledge of the front desk. After working in the hotel for one year, my working ability has been greatly improved, and I have also been affirmed by our front office manager and promoted to senior receptionist. In this regard, I also summed up my work for one year:

First, courtesy, etiquette

How to keep smiling, how to greet guests, how to provide services for guests, and the language to be used in services. I still remember when I first came to the hotel, because of my personality, I didn't take the initiative to greet the guests and didn't smile much, which affected the feelings of some guests staying in the hotel and was criticized by the leaders. Later, under the guidance of the front desk manager and the assistant manager of the lobby, I also asked the old employees who were often praised by the guests for experience and skills, improved their service attitude and language ability, kept smiling, and warmly received the guests with my own side, which brought the guests a good impression afterwards, and was also praised by some guests and awesome cards.

Second, the front desk business knowledge training, mainly the daily workflow.

The daily work of the front desk is very complicated, such as check-in, check-out, telephone transfer, inquiry, information provision, luggage storage, inquiry and check of pick-up information, check of orders, room arrangement, handover work during handover, etc. Every time I come to take over, the department leader will give us a regular meeting to convey the sign-in information and precautions of the day, and I will actively listen to and record important things. I have a little habit when I am on duty. When I encounter something that needs to be handed over, I will record it in detail in the shift book and leave a reminder record in the system to avoid causing trouble to the guests and colleagues who take over. Generally, the long shifts written in the shift book are left by themselves. Although sometimes it will be very troublesome, it will be very reassuring.

Third, understand and master the promotion contents of various departments of the hotel, and update their understanding of the hotel in order to better serve the guests.

Because our hotel is also a newly opened hotel, the marketing department will launch many promotional activities and cooperate with many internet vendors to carry out promotional activities. This requires the cooperation of the front desk and familiarity with the latest promotion information of the hotel, including package content, price and conditions. Therefore, during the recent promotion, our front desk staff will try to write down all kinds of promotion information so as to give customers and telephone guests satisfactory answers when they ask questions. In 20_, the hotel _ _ rooms also began to open. When guests check in, we will take the initiative to ask the guests and introduce the advantages of _ _ _ room to each guest in detail for publicity. Fortunately, our efforts have been recognized by the guests, won the praise of many repeat customers and online reservations, and the popularity of the hotel is constantly improving, known by more guests and even recommended by them.

Fourth, focus on the overall situation.

I still remember that in March this year, due to the shortage of staff due to the flow of front desk staff, each employee needed to change to 12 hour shift, but in order to cooperate with the hotel's work, he persisted. During the break, the hotel will temporarily increase the check-in, and I will also take the initiative to ask for overtime, or come to work immediately after receiving the phone call from the hotel. During the holidays, I also go to work normally. I still remember last year's Lunar New Year's Eve, I worked the night shift in the hotel, envious of other people's family reunion, but I still had to stick to my post for work, and so did the Mid-Autumn Festival.

Enhance the sense of responsibility and self-confidence, and actively participate in hotel vocational training.

Usually at work, as an old employee, when the manager, supervisor or first mate is temporarily absent, he will take the initiative to get to know the guests, communicate with them, solve the problems as soon as possible and make them satisfied. In 20 years, I signed up for the hotel English training organized by the hotel, and learned a lot of professional hotel English knowledge, which was also well received by the training teachers and training managers. In the second half of the year, due to the front desk supervisor _ _, some of the work originally assigned to her was also taken over by herself, mainly the problems of individuals and the team to be settled. So in her usual work, she will take the initiative to contact the sales and finance department to see what accounts can be settled in time to avoid unclear accumulation of accounts. At the same time, at the end of each month, she will take the initiative to check the team vacation rooms and individual vacation rooms to be settled, and organize them into forms and submit them to the finance department for the convenience of the credit meeting at the beginning of next month.

20_, I spent another full, busy and happy year in _ _ Hotel. I am very happy to be the front desk of the hotel. I am very grateful to the hotel leaders and department managers for their guidance and the help of my colleagues, which has made me make great progress and exercise. I hope I can continue to contribute my strength in _ _ in the future, strengthen my study, work hard and get more affirmation.

Personal annual work summary 3

Time can't stand hard work. With the efforts of all the staff in the hotel, 20 years have passed quickly in the busy.

Looking back on this year, as the front desk manager of _ _ _ Hotel, I strictly abide by the development plan of the hotel, seriously and rigorously demand myself, and ask employees to actively and enthusiastically do a good job in the front office service of the hotel and bring _ _ _ hotel services to customers.

As a front desk manager, I am very aware of the importance of hotel front desk duties. It's the signboard and business card of the hotel. What is the service and experience of the hotel? You can feel it in a few minutes. To this end, the front desk is one of the most important positions in the hotel.

As the front desk manager, I will set an example in my work, strictly do my own job, manage the situation of the front desk and lobby, and ensure that every guest who comes to the _ _ _ hotel can experience the excellent service of the _ _ _ hotel, and choose here. The following is a summary of my work in the past year:

First, the ideological status of the work.

At work, I insist that thinking is more important than ability. As a front desk manager, I insist on "controlling responsibility with thinking" in my post, insist on training myself and the service concept of the front desk staff, and strengthen everyone's enthusiasm and sense of responsibility. Improve work ability and employees' self-improvement ability.

Ideologically, we should be "centralized and rigorous" in our work, strictly fulfill the requirements and regulations of the front desk, and earnestly abide by the hotel regulations. When dealing with customers, we should keep "caring and careful", learn to observe and empathize, feel the needs of guests, and better show the service of our hotel in our work.

Of course, as a front desk, we must not forget the concept of consolidating sales while doing a good job of service. While doing a good job in service, we should also improve the performance of the hotel, so as to really do a good job at the front desk.

Second, personal work situation

At work, I maintain a rigorous and serious attitude. At work, I carefully observe the situation of the front desk in my post and actively manage the work of the front desk staff at work. When the passenger flow is busy and there are problems, I will also deal with them in time, so that customers can feel the comprehensive service of our hotel at any time. And deal with some customers' complaints and dissatisfaction in time, make efforts to compensate, save the lack of service and actively improve.

In management, while I strictly demand the personal handling ability of the front desk staff, I am also actively exercising the team ability, strengthening the cooperation of the front desk staff, improving efficiency and service, and satisfying customers.

In this year's work, although I have actively completed the work and achieved good results, there are still some places that I am not worried about in many aspects. To this end, I will continue to work hard in the next year to make the front desk contribute more to the development of the hotel!

Personal annual work summary 4

Looking back on the work in the second half of 20__, the property financial cashier has taken another step towards the rational allocation of standardized management, and completed several important tasks such as the financial division between _ _ property companies and _ _, the transformation of financial management mode of property companies, the formulation of financial system and the establishment of management ledger system. , so that the financial work of the property management company has undergone brand-new changes on the basis of some basic work in the past, reaching a consistent height with the financial work of the whole group and stepping onto a new step. The specific work is as follows:

I. _ _ _ Property Management Company and _ _ _ _ _ _ _

Since July, 20 _ _, according to the requirements of the financial center of the Group, we have completed the account splitting between Shijiaxuan and the property management company, established the account set of Shijiaxuan's gold plate, conducted independent accounting, and collated and bound the vouchers that have been entered into the gold plate for future reference. 165438+ 10, the account set was handed over to the group accounting department.

Second, establish a property management ledger system.

According to the unified requirements of the financial center of _ _ Group, combined with the actual situation of the property management company, on the basis of pre-accounting and from the management point of view, the management ledger system of the property management company (_ _ property management company and _ _) is established. Including management ledger, management ledger summary, management report, financial analysis, fund plan, fund plan implementation summary, etc. , carried out and successfully completed a series of work, and reached an agreement with the whole group, so that the property finance work really embarked on the track of the group's financial work and really played the role of financial management.

Third, the development of financial system of property companies.

Under the unified guidance of the financial center of _ _ Group, the financial system of the property management company was established. Including the formulation of Property Finance System, Property Management Ledger Accounting Method, Property Financial Payment Management Method, Property Payment Approval Authority Provisions, Department Responsibilities of Property Finance Department and Group Internal Service Settlement Management Method. Standardized the financial operation process of the entire property management company and comprehensively improved the financial work of the property management company. In particular, the payment approval process has been clearly defined and fundamentally improved.

Fourth, the transformation of financial management mode.

After standardizing and rationalizing some previous accounting work, according to the requirements of the group financial center, the finance department and accounting department of the property company handed over their work and merged the accounting work into the group accounting department. The finance department of the property company is responsible for managing the subsidiary ledger and financial management, upgrading from the previous basic accounting work to the real financial management work. From the company's interests, as a financial advisor for company leaders, provide the most accurate financial management data. In order to ensure the smooth implementation of the work, the property finance department and the accounting department have formulated specific work items, cooperated with each other, and gradually improved the whole financial workflow to ensure the standardization and accuracy of the financial work of the property company and improve the efficiency of financial work.

Five, to complete the work objectives

Cooperate with the customer service center to complete the second phase of the second half of the year and strengthen the collection of management fees. Since July, * * * has recovered 140 households and recovered the expenses 149. 330,000; From June 5438+ 10, the collection of management fees was strengthened, and the management fees from June 5438+ 10 * * were recovered. 590,000 yuan, the charging rate is much higher than that in the first half of the year.

Sixth, complete the data entry of Konay financial department.

A thorough inventory of the first-phase maintenance fund and arrears. Report to the company leader and make a reminder.

Monitor financial expenditure, price audit and collection process management of Shijiaxuan. Financial training was given to the cashier, and a cash register was added in September, which made the cashier work more standardized and greatly improved the work efficiency.

Seven, 20__ years financial cashier work ideas:

1. Establish the cost library of the property management company. According to the actual working conditions of _ _ property management company and _ _, prepare the cost library of property management company. Understand the cost management status of property management companies reasonably, accurately and clearly. Provide the most authentic data for financial analysis.

2. Further strengthen the charge management, thoroughly clean up the arrears, and increase the charge rate to 70% in the first phase and 90% in the second phase. There are also some fees that need to be further defined, including water fee, the refund of cable TV opening fee, the difference charged by the collecting owner and so on.

3. From the management point of view, further calculate the operating conditions of Shijiaxuan. Completely separate employees' meal packages from external operations, share part of operating expenses reasonably, and truly reflect the operating results of Segaxuan.

4, the implementation of the new financial system, the finance department to supervise the finance department. We should thoroughly straighten out some vague and chaotic processes in the past. Including the approval process of various departments' plans, procurement, business plans related to developers, reimbursement and so on. , must be strictly implemented in accordance with the system. Although the task of 20 years is very heavy, we need to do it step by step wholeheartedly. Only in this way can we find problems and solve them in a down-to-earth manner. Start with financial management, and gradually upgrade the financial work of property companies to a new height and a higher level! Better serve the company!

A sweat and a harvest, debriefing report Although all the staff of the property management company have made some achievements in their 20 years' work, there is still a big gap from their work goals. Due to the rapid expansion of the scale of property management companies and the increasing number of employees, the traditional management mode and operation mode can no longer meet the development requirements under the new situation. Long-term unclear rights and responsibilities make internal work repetitive, omission and mutual shirking, which directly restricts the progress of enterprises. It will take 20__ years to curb the spread of unhealthy trends from the source and move forward in a scientific and standardized direction. Standardize management, oppose internal friction, advocate efficient teamwork, and strive to improve service quality and work quality as the central task. Give full play to the functional advantages of each department and effectively mobilize the enthusiasm of all employees to participate in management. Reasonably improve the supervision mechanism, take strengthening the implementation of the system as the main goal, and always stand at the height of improving the service quality, so that the property management company can move forward to the service field with high standards, strict requirements and humanization, and bring out a streamlined and efficient service team.

Personal annual work summary 5

I am now transferred to the finance department as a cashier. Where there are many kinds of businesses in the finance department, my duties are cash receipt and payment, cash diary registration and account checking, handwritten checks, check and distribution of wages and bonuses. Looking back on my work in the past few months, I humbly learn new professional knowledge, actively cooperate with my colleagues, try to adapt to the new work, and enter the working state with the fastest speed and good state. My shortcomings are undeniable. Please comment on my debriefing report and welcome your valuable comments.

First of all, with the help of the leader, I learned about the various systems of cashier post and its daily work flow. With the guidance and help of my colleagues, I learned a lot in my work and became familiar with this new job as soon as possible. There is no distinction between high and low in the workplace, so we must strive to reflect the value of life. At the same time, in order to improve work efficiency, I usually teach myself computer knowledge and ERP cashier knowledge and operation, and use ERP to make my work more accurate and fast.

Secondly, as a company cashier, I have done my due duty in four aspects: receipt and payment, reflection and supervision. In the past few months, while constantly improving my working methods, I have successfully completed the following work:

I. Daily work

1, strictly implement the cash management and settlement system, check the cash and accounts with the accountant on a regular basis, and report and deal with any discrepancy found.

2. Recover the company's income in time, issue receipts, recover cash in time and deposit it in the bank.

3. According to the basis provided by the accountant, contact the relevant departments of the bank to complete the payment of wages and other payable funds in an orderly manner.

4, adhere to the financial procedures, strict audit (vouchers must be signed by handlers and relevant leaders to pay), and do not pay for vouchers that do not meet the procedures.

Second, other work

1. Welcome the financial audit of the company's listing and prepare the required financial related materials. In order to welcome the audit department's inspection of our company's accounts, do a good job of self-examination and self-correction in the early stage, make statistics on possible problems in the inspection and submit them to the leaders for review. At work, I am loyal to my duties and do my best, and my leaders and colleagues have also given me great help and encouragement.

2. Complete other tasks assigned by the leaders.

Third, review and check your own problems, I think.

1, lack of learning. At present, the application, theoretical basis, professional knowledge and working methods of accounting software based on information technology can not fully adapt to the new work.

2, in view of the above problems, the future direction of efforts is:

Strengthen theoretical study and further improve work efficiency. To be familiar with the business, we must learn relevant professional knowledge, consult leaders and colleagues with an open mind, enhance our ability to analyze and solve problems, study hard, and strive to obtain the accounting qualification certificate next year.

To sum it up. In the past few months, efforts have been made and paid off. When people reach middle age, it is our advantage to treat their work seriously and implement the system meticulously in their work. I insist on being cautious about my work and mastering the principles that financial personnel should master in their work. As financial personnel, it is especially necessary to grasp the balance between system and human feelings, so as not to violate the rules and regulations and not to be worldly. Only by constantly improving the professional level can the work be carried out more smoothly. In the next 20__ years, I will foster strengths and avoid weaknesses, and better complete my work.

Personal annual work summary (5 selected articles) related articles:

★202 1 personal work summary (5 selected articles)

★ 5 essays on personal annual work summary.

★ Five selected personal annual work summary articles.

★ Personal annual work summary format (five selected articles)

★ 5 summaries of outstanding individuals' annual work

★ 5 Latest selected personal annual work summary.

★ Five newly selected personal annual work summaries

★ 5 latest encyclopedias of personal annual work summary model essays.

★ Personal year-end outstanding work summary essay (5 articles)

★ The latest five personal annual work summary reports.