The difference between Golden Key and Imperial Butler Service

International Hotel Organization Golden Key

The prototype of the "Golden Key" was the "Concierge" of European hotels in the early 19th century. In ancient times, Concierge refers to the "key keeper" of palaces and castles.

The International "Golden Key" is a global association, currently distributed in more than 39 countries and regions around the world, with thousands of members. Our country joined the association in 1997, with 4,500 members and 1,350 in China. Many members are distributed in hundreds of high-star hotels across the country.

The slogan of "Golden Key" is: "Find a fun life in the surprises of guests." For Chinese and foreign business travelers, "Golden Key" is the general agent of comprehensive services inside and outside the hotel. A person you can rely on when traveling, a loyal friend full of friendship, a person who solves troublesome problems, an expert in personalized service.

In the blueprint of "China Hotel Golden Key", there is always a clear goal: to bring China's tourist hotel industry into line with international standards, and at the same time to erect a brand internationally to prove that "China's tourist hotels The service is excellent”.

Europeans have recognized the importance of "Golden Key" services as early as 70 years ago, and Americans began to learn and use "Golden Key" services 40 years ago and realize the value of this reputable organization. location. In the United States, a very popular hotel is often a hotel with excellent "golden key" service. Twenty years ago, Singapore and Hong Kong quickly promoted this kind of personalized brand service in hotels in Asia.

The services of "Golden Key" are extensive: providing guests with the latest popular information, current affairs information and information on various events in the city, and purchasing tickets for the opera house or football matches for guests; Make plans for group meetings to meet various personalized needs of guests, including arranging formal dinners; designing itineraries for some large companies; taking good care of guests' children; and even sending goldfish to friends on the other side of the world for guests.

In some big cities in China, "Golden Key" entrusted agency services are often set up in hotel lobbies. In addition to managing and coordinating the work of bellmen and doormen, they are also responsible for other concierge services. . Huangjin Butler "Huangjin Butler", as a master service brand in China's hotel industry, aims to cultivate special service talents for high-star hotels to serve high-end customer groups, including the hotel's "executive (business) floor Huangjin Butler, conference emperor" "Golden Butler and Sales Royal Golden Butler", which provides service standards that can be referenced and based on to improve the hotel's service level for high-end customers. Huangjin Butler appears in front of distinguished guests with the attitude of a gentleman and a lady, professional qualities and professional services; the services provided are different from the general hotel services. It not only accepts the entrustment of guests, but also predicts and analyzes Customer needs, proactively design and provide service products that meet customer needs. Royal Butler, also known as BUTLER SECER in English, is a Master Attendant service brand that introduces traditional British butler service to China and combines it with China's national conditions. It is synonymous with high-quality services in the hotel industry and property management.

Royal Butlers are a group of people who have been engaged in the service industry for a long time in China's hotel industry and (property) service fields. They are well versed in service, people-oriented, hospitality-oriented, and use their knowledge and skills to serve the distinguished guests. An outstanding representative of service people who provide high-quality services to high-end guests. They appear in front of distinguished guests (owners) with the attitude of gentlemen and ladies, professional qualities and professional services; the services they provide are different from hotel services or butler services in the general sense, and they not only undertake the entrustment of guests , and predict and analyze guest or (owner) needs, proactively design and provide service products that meet guest needs. The services they provide are professional, value-for-money, considerate of the guests (owners), humane, and extremely attentive, and constantly meet and exceed the needs and expectations of the guests (owners).

The service concept of Huangjin Butler is: meticulous, thoughtful, complete and beautiful. Delicacy and thoughtfulness are the basic goals of Royal Gold Butler service; perfection and beauty are the ultimate aspirations of Royal Gold Butler service.