How will the hotel deal with items left by guests at the hotel?

1. Classification of leftover items

It is very normal for hotel guests to leave items behind. It is necessary to distinguish in detail what category the items left by guests belong to.

If many items, such as socks and underwear, are thrown on the floor, it is judged that the guest does not want them. Therefore, if guests think that the items are useful, they must not throw them on the ground, otherwise they will be thrown away as garbage and it will be difficult to get them back.

Some items that look good, such as bags and small clothing, will be classified as garbage if the guests throw them into the trash can and do not need to be kept.

There are also some items hanging in the closet, placed in the bathroom, or forgotten on the bedside. These are generally used by guests on a daily basis. If found, please notify the front desk directly.

Food leftovers, if they are unopened snacks, will be automatically discarded as unwanted. However, if they are alcohol or cigarettes, as long as there are leftovers, they must be reported to the front desk.

Some necessities for life and work, such as glasses, razors, documents, and medicines, must also be notified in time.

Valuable items must be notified to the front desk. Items such as jewelry, cameras, mobile phones and batteries, watches, credit cards or checks, cash, passports, ID cards, work permits, etc. cannot be delayed or concealed.

2. Keep the items left behind by the guests

If the guests have left the store when you find the items left behind, please contact the owner of the valuable or important items as soon as possible. After communication, you can pick them up yourself. It can be mailed. Of course, if you choose to mail it, the shipping cost will be borne by the owner.

At the end of every holiday, there are often news about "hotel waiters picking up huge sums of money and leaving money behind". After all, guests leave in such a hurry that they can forget huge sums of cash.

Of course, you are very lucky to be able to find out and take it back in time. If the guest never remembers it and the waiter doesn't report that it was left behind, it will cause a situation like the Shangri-La Hotel. After all, if the guests don’t say anything, no one knows where the items come from.

When guests check in, the front desk will ask you to fill out a confirmation form and leave your name and contact information. Many guests refuse to fill in their contact information out of privacy protection. Extended information

Procedure for handling leftover items:

1. There will be a lot of leftover items in the hotel every day. The cleaning lady will write it down in a note and take photos

2. From the day Will the clerk in the housekeeping department organize it into an excel form? Then send it to the switchboard and update it every day

3. When a customer calls to check the leftover items, they can directly look for them in the form. Of course, the customer information must be verified and the appearance of the items must be verified

4. If a customer asks at the front desk, will the switchboard respond to the customer's follow-up?

5. Valuable items such as cash, rings, and watches will be handed directly to the assistant lobby manager. After receiving the call for verification, it will be transferred to the assistant lobby manager to take charge.

6. The hotel will basically not proactively contact guests for leftovers, but valuables also depend on the mood of the lobby assistant.

7. Normally, hotels will keep them for guests for 3 months. Regulations, (except for food) if your leftovers are not thrown in the trash can, they will basically be saved for you. In fact, hotels will also store leftovers that are less than half a year old

8. Many guests remember that they have dropped something and they are already in another city. The hotel can help mail it, but the freight is payable

9. If any clothing is dropped, it will be wrapped in a sealed bag. It’s still relatively hygienic!