Is the central link in room sales

Room reservation is the central link of room sales.

Room reservation is the stay intention reached between the guest and the hotel, including the reserved room type, quantity, price, check-in time and check-out time, etc. By making a reservation, the guest submits a check-in request to the hotel and pays a deposit. Upon check-in, the guest goes to the front desk to report his name, ID card, phone number and other information to go through the check-in procedures. After check-in, the guest can extend his stay or check out through the front desk or room phone. .

Front office work involves many departments in the hotel, so we must first establish an overall service awareness. On the one hand, the guests' demand information and feedback are promptly transmitted to various departments for coordination and control. On the other hand, they must act as the spokesperson of the hotel and solve various problems encountered by the guests during their stay to ensure the service quality and service quality of the entire hotel. efficiency.

Room Sales Responsibilities

1. Actively promote guest rooms, develop customer sources, ensure the completion of sales plans, and maintain business contact with relevant units.

2. Handle the customer's booking telephone, telex, and fax business, and do a good job in filing booking information, contracts, and guest information, and be able to report the status of major guests and repeat guests in a timely manner, provide suggestions and Arrange meetings with leaders.

3. Keep abreast of the tourism market price situation, put forward hotel price adjustment plans and suggestions, and provide them to leaders for reference in a timely manner.

4. Understand the room reservation status, maintain contact with the front desk, understand the number of arrivals and departures of tourists every day, and understand the room utilization and integrity rate.

5. According to the contract, promptly and accurately urge the funds and expenses of each external ordering unit, and coordinate the relationship between the hotel and the external ordering unit.