How to be a good hotel waiter?

A. Attract guests and sell products. Attract guests and sell products. The products of hotel restaurants are services and food, allowing guests to enjoy their meals. Employees must understand that guests are the foundation of a restaurant's business. Without guests, the hotel would be like a vegetable and become a decoration. Employees must know how to receive a steady flow of guests, how to deal with the opinions raised by guests, what kind of services to provide, and how to make guests happy and happy, and willing to become regular guests of the hotel. B. "The customer is always right." The customer is always right. This is an ironclad principle for service employees, which is to do their best to provide the most pleasant service to the guests. However, this kind of customer's kindness does not mean blind tolerance. For example, some rude and disrespectful people break into the restaurant, harass other guests, and insult the waitresses. In this case, the restaurant staff should first be calm, collected, polite, and tell them to be quiet and polite. If they do not listen to the advice, they should be politely asked to leave the restaurant, showing courtesy first and then fighting. If they refuse, be firm and notify security immediately. Remember, no matter how angry you are, don't yell loudly. If you abuse the guests in public, it will aggravate the matter and drive away many guests. C. Avoid lawsuits from guests Even the most upscale hotel restaurants should prevent food from accidentally falling into foreign objects. Because if a restaurant guest suffers suffocation or other personal injury due to a foreign object, the guest has sufficient grounds to file a lawsuit against the restaurant for compensation. Similarly, as long as the customer can prove that the food is poisonous or contaminated, he can also sue. What is a foreign body? Take fish soup as an example. If a customer undergoes several surgeries because a fish bone got stuck in his throat after eating fish soup, it does not mean that there is a foreign body in the fish soup. Fish bones are not the same as glass fragments in food, which could constitute a charge, but fish bones are simply a legitimate risk of eating fish soup.