What knowledge do you need to learn if you want to work in a star-rated hotel?

Basic knowledge of hotel management A manager needs to have the following three management skills: ① Technical skills. For a hotel, it is indispensable to have the professional skills and skills needed by this hotel and this position to realize the effective cooperation of modern enterprises. Not only industrial enterprises need technical skills, but also other industries need technical skills, which is also very important for hotels. Conceptual skills are the ability to form ideas, which means that a manager can think abstractly and has the ability to form ideas; Have a certain level of management theory, be able to apply management ideas and solve practical problems; But also has the ability of analysis, judgment and decision-making. ③ Humanistic skills are the ability to deal with interpersonal relationships. It refers to the ability to cooperate with others, including contacting the same level internally, understanding the activities of subordinates, stimulating and inducing the enthusiasm of subordinates, and contacting and coordinating relevant organizations and personnel externally. Managers at different levels have similarities and differences in the requirements of these three skills. For example, the first technical skill, a lower-level manager (such as foreman) must be proficient in the special and specialized technical skills of this position, otherwise he will not be able to guide employees to provide physical services to guests. As for senior managers, the requirements for technical skills are not as important as those of low-level managers, but they also need a general understanding and mastery, but it is also impossible for pure laymen. Another example is the ability to deal with interpersonal relationships, which is equally important for top managers, middle managers and low-level managers. It's just that the object of work and the scope of contact are different. Another example is the ability to form the second concept, which is very important for top managers, because whether a top manager has modern management concepts, keen insight and creative spirit, correct judgment and decision-making ability, and overall view is related to the success or failure of an enterprise.