Traditional Culture Encyclopedia - Hotel accommodation - Year-end summary report of sales manager in 2022 1500 words (generally 5 articles)
Year-end summary report of sales manager in 2022 1500 words (generally 5 articles)
The year-end summary report of the sales manager 1 was fleeting, and I spent the first half of 20XX unconsciously. However, I still clearly remember what a difficult process I went through when I first took office, and the pressure was unprecedented. Overcoming these problems requires more labor and efforts than before. The company arranged for me to take over as the store manager, but I was a little confused in the face of fierce challenges. I wonder if I can bear the burden. Seeing that the brand of the counter is complete, the popularity is high, and the staff are United, I thought I would know when I came. I put down my burden, devoted myself to my work, and tried my best to complete the tasks assigned by the company, so I worked hard for a month, and then challenged for another month. After half a year, I am very happy and gratified to see more customers recognize our brand, let us see that xxx will have better development prospects and let me have greater goals for the future.
I. Performance
In the first half of the year, the overall task was xxxx, and 96% of the task was completed. After unremitting efforts, the outstanding achievement was two months, and the task was overfulfilled by 24%. Other months are around xxxX. Later, the shopping guide of the cabinet group left, but it did not affect sales. Although the task was not completed, we persisted. In the first half of the year, the second-tier brands completed 96% of the sales tasks because of XXX's withdrawal.
Second, promotional activities.
Xxx held large-scale promotion activities for 8 consecutive days, and the overall task was xxx, but we only completed more than xxx, and the task was not very ideal, from which I learned a lot. Sending orders is not active, some customers don't know that xxx is doing activities, in-store broadcasts are not frequent, and gifts are not provided in time. Because a person despises his post at work, he loses some customers, and there are few passengers in rainy weather for several days. All the above factors are artificial and will be corrected in future work.
Third, check out.
The company has a new checkout process, which is related to the problem of guaranteed bottom and over-guaranteed. I still don't understand it because I haven't been exposed to such accounts, but I know I will try my best to complete the promotion task arranged by the supermarket (the task is not excessive) and reduce the financial loss of the company. I will study hard for the questions I don't understand until I learn them.
After half a year's work, I know that to be an excellent sales manager, I should do the following.
1. Always maintain a good working attitude. For example, if we lose customers at work, or if several customers fail to introduce products in succession, we are easily discouraged and in a bad mood. If you just think that you are unlucky today, your attention will be distracted, and you will have no enthusiasm and lack confidence when you meet customers, which will affect future sales.
2. Look at the face and the color. It varies from person to person. For example, students use different sales techniques. I find that such customers prefer branded products with strong trends and advertisements. It is difficult to introduce second-tier brands, which requires patience. You can briefly introduce the product first, and then tell him why students have acne and blackheads on their faces, and what problems should be paid attention to in normal nursing. He will think that we are more professional and can enhance his trust in us.
Don't talk about products blindly when you are facing customers. Now there are more brands, more promoters and almost the same promotion language. Therefore, when introducing products, it is easy for customers to think that we are only promoting our own products, so that we can't gain the trust of customers quickly. In fact, customers will only listen to you if they trust you, so that they can accept your products. We can ask him how he usually cares for them to bring them closer together, and then introduce the products in a targeted way.
In our daily work, we will encounter many problems. For joint venture counters, there may be more problems. Later, due to the excessive management of the supermarket, I thought about leaving my job, and I was under great pressure to go to work every day. No matter how hard I tried, I still couldn't get recognition, but the words of the leader gave me confidence. She told me that if there was a problem, I could solve it myself. If I can't solve it by myself, I will help you. The company I can't solve will come forward to help you solve it. This gave me great encouragement. I know I am not alone, we are a family, and they will help me and make me more confident to go on. I remember a short message that inspired me a lot. I will share it with you. A must in the workplace. I am diligent, not lazy. Look for problems without excuses. I have a positive attitude and don't flinch when things happen.
The above is my work summary for the first half of 20XX! The new half year is the first half year full of challenges, opportunities, hopes and pressures for us, and it is also a very important half year for me. The pressure of family, life and work drives me to work hard and study hard. Here, I have made a work plan for the second half of the year, so that I can make greater progress and achievements in the new year.
1. As a manager of cosmetics, you must set an example and do your best to carry out business while observing the company's regulations.
2. study plan. Learning is very important for business people, because it is directly related to the pace of a business person advancing with the times and the vitality of business. I will adjust my study direction according to my needs and replenish new energy. The professional knowledge and comprehensive ability of cosmetic beauty shopping guide are what I want to master.
3. Enhance the sense of responsibility, service and team. Take the initiative to do the work to the point and implement it to people. I will try my best to reduce the pressure on leaders.
Our counter group lacks skin care products in the price range of 20-50, and some low-consumption customers are lost. We apply for a brand to fill the vacancy at this price. I have experienced too many ups and downs in my own work, let me grow and learn. 20xx will arrive in the second half of the year. I hope you will have a good job in the future. Find happiness in your work, study more at the same time, devote yourself to your work, meet the challenges in the second half of the year and make better achievements!
The sales manager's 2-year-end summary report 20XX years passed unconsciously, and Jia Rong's performance was once again fixed in a flat state, which was flat for three consecutive years, which has opened the distance with other teams. Reflecting on last year's work mistakes, combined with the rectification of this year's work, there are the following aspects:
First, the lack of team training methods
In fact, I knew for a long time that my family would open this year, and I also knew that a large number of managers would be promoted. However, when necessary, there will still be problems that the position and experience cannot be directly connected, especially when changing department managers, it takes time to adapt, which is definitely a loss for sales. I think we should take the initiative to start this job ahead of time in the future, and we should hold a training course for managers two months in advance, from the aspects of specialty, language expression, company philosophy and even specific transaction handling. Although the initial period is a bit long, the loss after joining the company is small. After graduation in two months, according to the grades, arrange the order of admission, and others who meet the requirements wait for the next opportunity.
Second, there is a lack of attention to team performance goals.
After the goal is set, don't analyze the feasibility of completion first, but how to accomplish it. This year is a little comfortable, lacking wolf nature. Did not play a leading role in the final sales. Sorry, brothers and sisters of the team, everyone trusts me. To be wolf to the team, the leader should be wolf first. This year, I will break down the tasks of the whole year into various departments, and then into everyone's daily life. Every day, we should answer the sales questions, so that everyone can bring them up anytime and anywhere. As long as it is conducive to sales, we must solve the problem at the first time.
Third, the statement that everyone has indicators has not been fully implemented.
In fact, it is often mentioned, but specific measures have not been implemented in other departments. It is a good phenomenon that both logistics and finance have returned orders this year. I will stick to it and benefit the company and employees. -there will be great gains.
Fourth, take the team to think simply.
The standards of an excellent team are: excitement, mutual trust, service and learning. In this link, I seldom consider how to take the exam and how to assess it. Basically, talk about problems, and it is impossible to completely solve the overall problems of the team if there are signs of trouble. At the beginning of this year, I thoroughly thought about this problem, especially for the new team, which is a good time to set a benchmark and stress standards, and it will be more difficult to form habits. I have thought about this problem. The benchmark is the completion of performance, and the standard is customer satisfaction.
There are many mistakes in this year's sales, such as community promotion, community service and old customer tracking. These opportunities for direct communication with customers have been ignored this year, which even gives the surrounding furniture cities an opportunity. This year, we took out two people to run the community alone, responsible for the promotion and commission system pilot. I believe there will be a great breakthrough.
Verb (the abbreviation of verb) establishes the channel of performance improvement.
Net profit = sales x gross profit-expenses. According to the market competition this year, I feel that the improvement of net profit this year mainly depends on the substantial increase in sales. The gross profit margin may decrease on the basis of last year, and this factor will be compensated by the substantial increase in sales. In addition, while the sales increase substantially, our expenses will not increase directly, but will reduce our expense proportion. So the focus of this year's sales is promotion.
Six, about staff training
Last year was a bit dull, single and lacking in pertinence. This year, training methods will be re-formulated, competition and assessment of managers will be increased, sales skills will be rapidly improved, and managers will start from grassroots sales. Build an excellent sales management team. Used for teaching instead of training, monthly training, internal training, etc. We should strictly control the quality, understand the requirements and procedures, be meticulous and patient, and effectively improve the training quality. Add work sharing links after work every day, so that the sales of the day can be summarized, the things of the day can be mentioned, the things of the day can be solved, and the things of the day can be communicated. Ensure the smooth connection of work. Strive for the rapid development of all managers in 20XX, and deliver more management and talents for the company.
20XX years of work is too low for myself, leaving a lot of regrets. In 20XX, I will lead my team to catch up, strive to surpass and never compromise. Absolutely believe: where there is a will, there is a way. If you burn your bridges, you will be happy to complete the sale. Hard work will pay off, and Jia Rong's furniture will certainly achieve great results.
Sales manager's year-end summary report 3 Ms. Zhang, now the manager of XXXXXX underwear store, has been engaged in underwear sales industry for many years; XXXX underwear chain, adhering to the principle of customer first and quality first, sincerely serves every customer. In 20xx, the underwear experience hall was launched to tailor the underwear shopping experience for female friends. In XXXX underwear experience hall, you can look at it at will, sit at will and experience your favorite underwear in person. Here, you can have a glass of water and listen to the underwear knowledge and underwear fashion trends carefully prepared by the clerk. XX health knowledge, here, you have no burden, no pressure, only a relaxed, a quiet, a comfortable, XXXX underwear chain monopoly, so that you can experience different French tenderness.
As a store manager, she can't be positioned as a promoter or foreman. Her mentality is the boss. How to cultivate this mentality has a lot to do with the company's culture and system. This is the art of management. As a responsible store manager, we should pay attention to the daily work details. Ms. Zhang has been engaged in underwear sales for many years and served as the manager of underwear store, from the initial ordinary clerk to the later reserve manager and now the manager.
In a managed underwear store, the store operation is usually divided into three periods. Before business, in addition to turning on electrical appliances and lighting equipment, leading the clerk to clean the storefront, there is also a morning meeting, which mainly includes the announcement and communication of company policies and business activities of the day; Business situation analysis and work performance review the day before yesterday; Train new employees and exchange successful sales skills; Stimulate work enthusiasm and boost staff morale. In addition, if you need to place an order, the specialty store should count the petty cash, check the business report of the previous day and send it to the company.
In the course of operation, the store manager should pay attention to the following tasks: checking the assistant gfd, sorting out the work clothes and wearing the work card; Supervise the cashier operation and grasp the sales situation; Control the electrical appliances and speaker equipment in the store (specialty store); Prepare wrapping paper and packaging bags for use at any time; Keep shops, warehouses and fitting rooms clean and tidy; Change the window, model display and merchandise display in time; Pay attention to suspicious personnel to prevent items from being lost and accidents; Actively assist customers to solve problems in the consumption process in time; Collect market information and do a good job in sales analysis; Organize the company's official documents and notices, make preparations before promotion and finish the work after the promotion.
After the business is over, check the accounts, fill in the business report of the day, check and properly keep the business funds and keep the reserve fund. Also check whether the electrical equipment is turned off. Put an end to fire hazards, and check whether the doors and windows are closed and whether there are other people in the store. In terms of goods, the store manager has the right to put forward opinions and suggestions on the company's distribution, and has the right to reject goods with quality problems.
In terms of personnel, the store manager has the right to participate in the recruitment and primary selection of business personnel; Have the right to reward and punish employees; Have the right to dismiss employees who do not meet the company's requirements or perform poorly; Have the right to put forward opinions on transfer, promotion, demotion and dismissal according to employees' performance; Have the right to inspect and evaluate the daily performance of employees; Have the right to make a ruling on emergencies in the store; Have the right to decide the distribution of goods in the store.
As a store manager, she always thinks that her job responsibilities mainly include:
1, understand the brand's management policy and implement the sales strategy according to the brand's characteristics and style.
2. Abide by the company's rules and regulations, carry out the instructions of superiors, and complete the tasks assigned by the company.
3. Responsible for managing the daily work of the counter, supervising and evaluating the work performance of the shopping guide, reflecting the employee dynamics in time and training the shopping guide.
4. Be responsible for the accuracy of inventory, account book making and commodity handover.
5. Responsible for the replenishment of goods in the store and the display of goods.
6. Assist the supervisor to handle and improve the operation of the counter.
7. Assist the supervisor to communicate and coordinate with the mall.
8. Provide public relations promotion activities of brands around the shopping mall on a regular basis as needed.
9. Understand the sales situation of surrounding brands, register and provide daily in-store passenger flow information.
10, to stimulate the enthusiasm of shopping guide and adjust the shopping atmosphere of the freight yard.
Sales Manager's Year-end Summary Report 4 As the New Year's bell approaches, we bid farewell to the hectic 20xx year and usher in a bright, hopeful and passionate 20xx year with enthusiasm and expectation.
In a blink of an eye, a year passed immediately. In this year's work, I have made a lot of efforts and achieved good results in my own work. For example, store X's broken code sales have always been the best among several stores, and store xx's broken code sales are also rising, and it pays close attention to broken code varieties every month and can complete the task every month. Strictly implement the daily workflow and the company's basic rules and regulations, and the employees in the store are relatively stable. Working in the company for more than one year on average is also recognized by the company.
But I still don't work with 100% heart, so I feel ashamed. Overall, the store performance has not been completed by 30% this year. Although the sales unit price has increased by 40% compared with last year, the number of stores as a whole has only increased by 16%.
Looking back on the work done this year, I feel quite touched. In the past, I first thanked the company for giving me such a development platform and cultivating it with my heart. Thank the leaders for their encouragement and supervision in their work. Let me learn a lot of sales and communication management skills, and take the first step for the smooth development of the next company. Secondly, I want to thank my team and my colleagues for encouraging and cooperating with each other in their work. They all have something to learn, and I have learned a lot from them to make myself more mature.
Through this year's continuous running-in with the company's sales management model, I have more realized the knowledge, social skills and familiarity with product knowledge and skills of a sales manager, which determines the sales ability of a store manager and sales staff. To this end, through such a long period of work accumulation. I am aware of my existing shortcomings and advantages. The whole year's work and feelings are summarized as follows:
Although there are some objective factors, there are also great problems in other practices in the work, mainly in:
1) There is too little basic customer maintenance in sales work. There are 626 VIP customers recorded, of which 389 old VIPs have not spent this year. In addition, the number of VIPs who come to spend once is 100. Judging from the above figures, we have not done a good job in basic maintenance. I don't know the reason why the distinguished guests didn't arrive in time. Sales are not ideal.
2) communication is not deep enough. In the process of communicating with customers, employee sales failed to introduce the value of our products to customers very clearly, which only showed that they were obsessed with price increase and failed to tell the value of products. I don't know the real idea and purchase intention of customers; Failing to give perfect answers to customers' questions in time.
3) There is no clear goal and detailed plan for daily/monthly work. The habit of writing work summary and plan has not been formed, and the sales work is in a state of laissez-faire, which leads to various adverse consequences such as no unified management of sales work, unreasonable distribution of working hours, and chaotic work situation.
4) Not strict with the storefront, especially the doorpost, not standing guard in time, lacking persuasiveness and appeal in front of employees. Work responsibility and work planning are not strong, and these problems need to be improved as soon as possible in the next step.
5) Because individuals are not diligent enough and strict with themselves, they do not pay close attention to inventory sales. The number of stores opened on xx, xx and XX has always accounted for 73% of the total; Xx only accounts for 27%, and later it means to increase the proportion of xx, so it is also increasing sales. As a result, men's trousers were caught in the next few months, but women's trousers kept falling, which was caused by their neglect of inventory sales. Now I began to improve this series of problems. The above are the problems that I have done well and badly and need to improve. I hope the leaders will give me supervision, help and give me valuable advice.
Sales manager's year-end summary report 5. I have been practicing in _ clothing store for almost two months. From school to society, in this brand-new field for me, I feel that I lack product knowledge and am not familiar with the rules of this industry. So I began to understand the right products, and now I will summarize my internship this year as follows:
In the process of sales, my feeling is that all sales are related, but the products sold are different. So how to improve sales skills after mastering product knowledge? I think in a few days of internship, I summed up the following points:
First, the preparation of mental state
In the process of sales, if the salesperson has a good mental state, it will give customers a positive, energetic and enterprising atmosphere, so this positive and enterprising mood will always affect customers, so that customers feel that they have been infected by an emotion, so that customers can stay in our store for a longer time and always choose a suitable dress. The performance of mental state is also shown in our gfd. Only salespeople with certain etiquette knowledge can make customers feel the value of the brand, because when looking at a brand, our salespeople directly reflect our brand image, so the improvement of the quality of salespeople is also an important symbol of brand promotion. Excellent salespeople with good mental state have a much greater chance of reaching a deal.
Second, physical preparation
If we have a good body, we can keep vigorous energy and work better. During this time, the standing service in the store made me feel very tired, so I can better understand that having a good body can make us work harder. Therefore, a dynamic team needs a strong body.
Third, the preparation of professional knowledge
When I received customers, because I was unfamiliar with product knowledge, they wanted a medium sweater, so I couldn't give it to them because I didn't know the size of the medium. When I was in a hurry, the manager took the medium-sized clothes to the customers. After the sale, the manager told me that the sweater size 32 is small, the sweater size 34 is medium, and the sweater size 36 is big. This shows that you have such a little product knowledge. Because you can't provide him with a product that suits him. Therefore, product knowledge is very important in sales.
Fourth, prepare for customers.
When we know the relevant product knowledge, it is the first time to master sales. In order to improve our sales performance, we also need to know the customer's personality and dress style. Only by knowing customers better can we better grasp their psychology, establish a harmonious relationship with customers, create a relaxed and leisure shopping environment, be good at listening to every word of customers, and then analyze whether customers have the intention to buy and recommend clothes that suit them.
During the internship, a sales by the store manager made me feel that knowing customers is the key to easy sales. After the customer tries on a dress, the store manager arranges the clothes he wears for the customer, which makes the customer feel respected, a kind feeling, and makes the customer have a good impression on the store manager. This is the sales skill of being a good person first, and then doing good things. Then the store manager made a very pertinent evaluation of the clothes worn by the customers, and then told the customers how to match the clothes. If so, they tell customers what the clothes look like, and then the customers think it's appropriate and give them a reason to buy, so the customers buy the leather clothes without hesitation.
It seems so easy to sell, but in fact, many sales techniques are used here. Therefore, there are methods and skills in sales. As long as we work hard, our sales performance will definitely improve. Two months in the store taught me a lot and enriched myself. The staff of this specialty store is seriously drained. But I found that the best specialty stores have five basic solid pillars, which create value for customers in five interrelated fields. Provide solutions. For example, as a store manager, it is not enough to ensure the good quality of clothes sold. You must hire salespeople who can help customers find suitable and decent clothes. They need to have rich professional knowledge and provide professional knowledge. For example, professional tailors are hired to provide delivery services to customers at any time, and they are willing to accept special orders.
Internship is an experience that every student must have, which enables us to understand the society and consolidate our knowledge in practice. Internship is also a test of each graduate's professional knowledge. It makes us learn a lot of knowledge that we can't learn at all in class, which not only broadens our horizons and increases our knowledge, but also lays a solid foundation for us to further move towards society in the future, and is also the first step for us to work.
Through these months of internship, I have exercised and improved myself, especially broadened my horizons and learned an environment I never knew, which benefited me a lot. At the same time, it is also more clear and definite about the direction and goal of your future study. Perhaps I, an inexperienced college student, still have a long way to go, which encourages me to keep learning and exercise myself.
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