What are some good examples of hotel service quality?

I remember that the most famous case of hotel detail service came from Marriott Hotel. World-famous hotel group. But the earliest Chinese name was Marriott Hotel Group. When entering this hotel in Thailand, the waiters in any front-line department of the hotel have to memorize the names of the guests. That is, when the guest walks to the door of the restaurant, the waiter will directly address the guest by his last name, which makes the guest feel very cordial! The best is the front desk and guest room, and the waiter's respectful service to the guests, so that the guests feel at home! There was once a guest in the Marriott Hotel in Bangkok, but he never stayed again a few years later. But the service of the hotel has not stopped. Every time before a guest's birthday, a birthday card will be sent to the guest. Say hello to the guests. If you have time, I hope the guests can come to the hotel again. Three years later, the guests stayed in this hotel again on business, and the waiters lined up to welcome them. When the guests check in, do you want to stay in the king-sized room that you stayed in three years ago? The guest's name is tattooed on his bathrobe! When the guests came to the restaurant to order, the waiter in the restaurant kindly asked the guests if they needed another cereal with cold milk. The waiter remembered all the details of the guests' hobbies. When the guest sat on the dining table beside the big glass window of the restaurant where he had been sitting for several years, he left tears with excitement. Let the guests really feel the feeling of going home! This is the secret of Marriott Hotel's success! Service is not just smiling, but treating the guests as relatives and themselves! Owen, Senior Consultant of National Senior Hotel Management Group, will answer your questions!