Hotel staff improvement and promotion plan

Hotel staff improvement and promotion plan

Hotel staff to improve their own promotion plan will directly affect our specific work direction and goals, so we also need to do a good job in personal promotion plan. It is not easy to write a promotion plan. The following is the improvement plan of hotel staff.

Hotel staff promotion and promotion plan 1 1. Hotel fire safety.

(1) Do a good job in daily fire control, conduct fire safety inspection in a planned and step-by-step manner, establish fire safety files and record the results of each inspection, and eliminate problems in time when found.

(2) The hotel security guard is a fireman, and every team member is required to know the basic measures of fire prevention and the basic methods of fire fighting; Will call the police, will use fire fighting equipment, will put out the initial fire, will organize evacuation.

(3) Carry out fire fighting knowledge training, improve fire safety awareness and conduct fire fighting drills, so that each team member can master the basic skills of fire fighting.

(4) Let each team member know how to check the integrity of fire-fighting facilities and equipment, and stop all illegal acts that destroy fire-fighting facilities and equipment, such as illegally occupying fire exits, dismantling, misappropriating and occupying fire-fighting facilities without authorization.

Second, the safety of the hotel.

According to the actual situation of our hotel, we mainly do the following:

1, hotel employee inspection, check the articles carried by employees according to the requirements of employee handbook. Register the items brought into the hotel by employees.

2. Vehicle inspection: strictly inspect the items on the vehicles entering the basement. All items belonging to the hotel must be signed by relevant personnel before they can be approved for release.

3. Monitor the entry and exit of valuables in public places of the hotel, such as personnel entering and leaving from the entrance of the lobby, the entrance of Chinese restaurant and the back door of western food.

Third, hotel damage prevention.

1. Strictly check the safety of public places in the hotel to prevent other people from entering the hotel, and prevent employees and guests from carrying dangerous goods into the hotel without authorization; Pay attention to people's access, and do not allow outsiders to damage flowers and plants, do not allow outsiders to stay in the main square for a long time, and do not allow hotel employees to stay in the parking lot in front of the door; Pay attention to tracking people who have no clear goals, take timely measures when suspicious circumstances are found, and pay close attention to people who enter and leave the hotel after zero;

2, vehicle safety, strictly implement the public security management system, do a good job in vehicle registration, inspection and other public security work.

3, the personal safety of hotel employees and guests, quickly and properly handle all kinds of disputes between guests and between guests and hotel employees, and investigate some simple cases and write investigation reports. In case of major cases, you must report the case immediately, protect the scene and call the police to assist the police in investigation.

Team status and work difficulty;

1, the player's laziness and unbearable pressure.

2. The shortage of external labor force makes the members of this department have a serious tendency of job-hopping.

Outdated and mixed clothes can't reflect the fashion elements of this hotel.

4. Basic equipment is basically stateless. ..

5. The lack and loss of personnel make it difficult to carry out this work.

6. Please pay attention to the construction of security team.

Hotel staff improvement and promotion plan 2 1. Strengthen communication and coordination with the front office, public relations marketing and engineering, do a good job in maintaining and cleaning the planned control room, ensure the timeliness of room rental, go to hotels of the same grade in Shenzhen more often, constantly absorb the experience of peers, effectively rectify the department, keep the room rental rate at around 90%, increase the monthly income to more than 654.38+0.2 million, and complete the business indicators issued by the hotel.

Second, in view of the phenomenon of many permanent guests in the hotel, it is suggested that all departments collect the opinions of the guests, formulate a series of "permanent guest cards" in the front office, register the relevant information of the guests, improve the personalized and characteristic service, leave a deep and beautiful impression on the guests, and use the publicity and word-of-mouth effect of the guests to increase the reputation of the hotel.

Third, increase the face-to-face communication and coordination between employees in this department and employees in other departments, and hold more coordination meetings, presided over by department heads and attended by all employees in the department, so that employees can communicate more and think from other's perspective to ensure the normal operation of related work in the department.

Four, according to the department's work policy, constantly improve and update the department's management system, can achieve clear responsibility to people, rewards and punishments in place, be clear, clear, reasonable, rigorous and operable, so that all employees can actively and consciously abide by it.

5. Strengthen regular coordination with the engineering department, and deal with the engineering problems existing in the guest rooms one by one, such as painting project, maintenance project of Zhao Kai Company, deformation project of moldy and decayed wooden boards, water seepage project, broken mirror glass project, overall decoration project, blackening and yellowing project of glass glue, cracking of door frames, slow supply of hot water, etc.

6. The reject rate of linen is increasing gradually. Coordinate with the washing company to formulate relevant measures to improve the washing quality, strengthen the ideological and moral education and operational skills training of employees, reduce the scrap rate, and contact the washing company or relevant units in time to modify and use. A detailed list of compensation for scrapped linen in guest rooms in 2005 is attached. It is suggested that the spare linen needed by the hotel should be purchased in March to avoid the shortage of linen and the inability to rent a room in time.

Seven, strengthen the investigation of peer room wine equipment, timely corresponding rectification, take the initiative to solicit the opinions of the guests, ask the guests what kind of hotel they like to stay in, seek sales business, and strive to increase the miscellaneous income of rooms to about 40 thousand per month.

Eight, continue to solicit the opinions of guests, employees and peers, put forward a reasonable plan, and report it to the hotel leaders for approval to improve the room products. Such as: anti-theft buckle, shower goods rack, service guide, guest compensation price list and so on.

Nine, change the business guide and Chinese and English yellow pages in the guest room to ensure that guests can browse and find accurate information in the room.

Ten, for the management of employees, we should adopt the preaching method of combining rigidity with softness, improve affinity, narrow the distance with employees, organize more departmental activities and corresponding skill competitions, cultivate more departmental backbone forces, and improve employees' loyalty to the hotel.

Eleven, in view of the aging of some tools and guest service facilities in guest rooms, communicate with suppliers, strengthen maintenance, and arrange special maintenance work regularly and systematically.

Twelve, pay attention to the training of grass-roots management personnel in the department, teach more work experience, ensure the unity of thinking in the department, and strive to achieve one move in place.

Thirteen, formulate a regular and planned procurement system, put an end to waste and backlog in material management, and ensure the quality of purchased materials. Implement the team management system, follow the working principles of "who is on duty, who is responsible" and "who manages, who is responsible", standardize and refine the room rate, prevent waste in various ways, cooperate with the hotel to truly realize "paperless" office, and train departmental employees to use departmental computers reasonably for various operations.

Fourteen, constantly enrich themselves, improve their comprehensive ability, increase the training of department employees, ensure the quality and hygiene of room service, make the overall level of rooms go up a step, strengthen job rotation training, cultivate department generalists, and avoid the loss of staff affecting the normal operation of the department.

15. Indoor plants should be inspected once a week and replaced once every half month to ensure the freshness, brightness and integrity of indoor plants and improve the indoor aesthetics.

Sixteen, strengthen communication and coordination with PA, and increase the maintenance of guest room carpets and floors. Because the PA machine is too big, many dead corners of the floor can't be handled, and the manual treatment effect of the guest room is not good. It is recommended that the hotel buy a small hand-held grinder to facilitate the maintenance of the guest room floor.

Seventeen, based on the hotel power outages, typhoons, rainstorms and other phenomena in 2005, strengthen the theoretical and practical training of relevant emergency plans to avoid accidents in emergencies.

Hotel staff promotion and promotion plan 3 The annual business task of the hotel is XXXX million yuan, and the annual task of the marketing department is XXXX million yuan, accounting for more than XX% of the total task. The turnover of personnel in the marketing department directly affects the operation quality of the hotel. At the same time, it is the functional department responsible for handling public relations and sales business. It is an important window for the hotel to improve its reputation and establish a good public image, which plays an important role in promoting the hotel's marketing channels, opening up markets and improving economic and social benefits. To sum up, the work plan of the marketing department in 20XX seems to have a long way to go and carries a lot of hope. At the beginning of the new year, it is particularly important to make a scientific and systematic work plan that conforms to the actual situation of the hotel.

In 20XX, I intend to work from two aspects. On the one hand, do a good job in management, establish various management systems of the whole department, establish a relatively stable sales team familiar with business, and formulate salary and benefits with rewards and punishments. Talent is the most valuable resource of an enterprise, and good sales performance comes from having a good salesperson. Establishing a united and cooperative sales team is the foundation of an enterprise. Establishing a dynamic and effective team is the main task of 20XX's work.

On the other hand, we should do our business well, maintain and stabilize existing customers, actively explore new markets, and make our business bigger and stronger. In order to accomplish the annual marketing task seriously and avoid becoming a mere formality, it is necessary to quantify the annual sales work and decompose the annual marketing task into monthly and weekly according to the specific situation; Divide the monthly and weekly sales targets into sales personnel, complete the sales tasks in each time period, and improve the sales performance on the basis of completing the sales tasks.

According to the work plan issued in 20XX, we will carefully complete the work arrangements at all stages throughout the year, and take the following points as the main points of work:

First, the establishment of hotel marketing public relations communication network

Establish a perfect customer file, classify the customers according to the key customers who sign the bill, the customers who receive the meeting and the customers with development potential, and record the customer's unit, contact person's name, address, annual consumption amount, discounts given to the unit in detail. Market segmentation: subdivide the market share of individual business, online booking, meetings of enterprises and institutions, travel agency teams, individual business and long-term households. Establish and maintain business contacts with government agencies, enterprises and institutions, businessmen, celebrities, entrepreneurs and other important customers. In order to consolidate old customers and develop new customers, in addition to daily regular and irregular sales visits to customers, at the end of the year or major holidays, we will also send blessings to customers through telephone, messaging and other platforms. This year, we plan to hold a 1 large customer appreciation liaison meeting in due course to strengthen emotional communication with customers and listen to their opinions.

The second is to explore and innovate, establish a flexible incentive marketing mechanism, explore the market and win customers.

This year, the marketing department will cooperate with the new marketing task of the hotel as a whole, re-formulate the perfect sales task plan and performance appraisal management regulations, improve the salary of sales managers, and stimulate and mobilize the enthusiasm of marketing personnel. To keep a diary, the marketing representative must complete the second, third and fourth steps of visiting two new customers, three old customers and four contact numbers every working day, and make a comprehensive evaluation of the marketing representative according to the monthly marketing task completion and diary. Supervise marketing representatives to win over group and individual customers through various means, stabilize old customers and develop new customers, and timely understand and collect customers' opinions and suggestions during the visit and feed them back to relevant departments and the general manager's office.

Emphasize team spirit, combine the salary distribution of department managers and marketing representatives with the overall tasks of the whole department, emphasize mutual cooperation and help, and build a harmonious and positive work team.

Third, warm reception and thoughtful service.

Reception groups and conference customers should follow up the service all the time, pay attention to the service image and gfd, be warm and thoughtful, provide distinctive and targeted services for all kinds of guests, and meet the spiritual and material needs of guests to the maximum extent. Make a questionnaire for conference activities, solicit customers' opinions, understand customers' needs, and adjust the marketing plan in time.

Fourth, do a good job in market research and promotion planning.

Often organize relevant department personnel to collect and understand the information of tourism, hotels, hotels and their corresponding industries, grasp the trend of their operation and reception services, and provide comprehensive, true and timely information for the general manager's office of hotels, so as to make marketing decisions and flexible promotion plans.

Verbs (abbreviation of verb) cooperate closely and coordinate actively.

Cooperate closely with other departments of the hotel, actively contact and cooperate with other departments of the hotel according to the needs of guests, give full play to the overall marketing vitality of the hotel and create benefits. Strengthen the relationship with relevant publicity media and other units, make full use of various forms of advertisements to recommend hotels, publicize hotels, strive to improve the visibility of hotels, and strive for the support and cooperation of these public units for hotel work.

Keep an eye on the latest trends in the industry, investigate the price development trends of peers, strive to gain the initiative and opportunities in the market, and firmly grasp the product advantages in the industry market.

These are my immature suggestions and opinions. Please forgive me if there is anything wrong.