Traditional Culture Encyclopedia - Hotel accommodation - Help western restaurant staff reward and punishment rules and regulations! ! !

Help western restaurant staff reward and punishment rules and regulations! ! !

First, observe the commuting system, arrive at work ten minutes in advance, and don't be late or leave early.

Second, dress according to the regulations and make up lightly. When serving guests, be polite, warm and generous, have a pleasant attitude, smile, use polite expressions and bow in parallel.

Third, actively and enthusiastically pull the door for every guest and passer-by. Offenders will be fined 1- 10 yuan depending on the seriousness of the case.

Fourth, attend the business training in the pre-class meeting and peace time in time and obey the leadership.

Five, understand the daily guest dining situation, and make records, familiar with each box, table number, location, enthusiasm and correctly guide the guests in place. If a guest complains about taking the wrong box or attitude problems, he will be fined 5-20 yuan each time, which will be doubled.

Six, familiar name, unit by heart, warm and accurate to the guest address, offenders fined 20 yuan/times.