General version of the hotel administration office’s year-end work summary

The pace of time is silent. It passes slowly without our knowledge. In a blink of an eye, it is time for us to write the year-end work summary again. The following is the "General Version of the Year-End Work Summary of the Hotel Administration Office" compiled by me for everyone. It is for reference only. You are welcome to read this article. General version of the year-end work summary of the Hotel Administrative Office (1)

20xx is the second year of the transformation and operation of Wudu Hotel. It is the first year that I took office as the deputy director of the administrative office. Under the leadership of Chairman xx and xx Under the correct leadership of the general manager and the vigorous cooperation of all departments, I have overcome difficulties such as complicated affairs, staff shortages, and unfamiliarity with the business over the past year. I have constantly put pressure on myself, constantly accepted challenges, and done my best to complete my job.

Office work is a new field of work for me. As the person in charge of the office, I clearly realize that the office is a comprehensive management organization under the direct leadership of the general manager. It is a link between the previous and the following and connects various departments. They are both commanders and combatants, the embodiment of the leadership's will and opinions, and the feedback provider on grassroots issues. The work in the office is myriad, including document processing, file management, document forwarding, meeting arrangements, meeting minutes, welcome and delivery, vehicle management, and logistics support. Each function is to provide services for leadership decision-making.

1. Be diligent in work and strive to implement various tasks

(1) Do a good job in word processing and meeting document work

1. Assist leaders Do a good job in administrative management, make preparations for various meetings in a timely and effective manner, and organize and archive documents and materials. Responsible for recording, organizing and refining meeting minutes, and implementing and supervising relevant resolutions of the meeting.

2. Do a good job in the hotel’s written work, information reporting and file management.

3. Do a good job in sending, receiving, implementing and registering all kinds of documents received by the hotel, reporting to leaders for instructions in a timely manner, and doing a good job in follow-up and data archiving.

(2) Improve the department’s working procedures and rules and regulations

1. Improve the department’s working procedures. In 20xx, the hotel operated, improved and improved while constantly adjusting, modifying and standardizing procedures in practice and specific operations, and formulated practical working procedures.

2. Establish a meeting system and inspection system. The morning meeting system, administrative duty manager system, financial analysis meeting system, sales analysis meeting system, purchasing regular meeting system, and engineering maintenance coordination meeting system are standardized. At the same time, the convener, content, and meeting minutes of each meeting are stipulated.

(3) Do a good job in vehicle protection

Strictly abide by the vehicle management system and safety responsibility system in terms of vehicle management, and formulate vehicle use management regulations in response to the shortage of vehicles in the hotel to ensure reasonable Regulate the order of vehicle use, ensure that vehicles are used in an orderly manner, and frequently inspect, maintain and clean vehicles. Train drivers to master the technical performance of vehicles and eliminate faults in a timely manner so that vehicles are always in good condition.

2. Existing problems and future efforts

Existing problems and deficiencies are mainly reflected in:

First, office work is In a new position, I have to explore many tasks while doing them, so that I cannot work with ease, and my work efficiency needs to be further improved;

Secondly, some tasks are not detailed enough, and some tasks are not well coordinated. ;

Third, when it comes to handling some things, my thinking is not broad enough, my vision is not far-sighted, and I am not thoughtful enough. At the same time, there are still some areas where management is not in place and need to be reported to the leadership.

1. The problem of employee canteen. The agreement in the canteen is not perfect enough, which leads to strong binding force on the management of the canteen.

2. The problem of labor shortage. Every month, we feel that there is a shortage of manpower and scheduling is difficult. We hope that a reasonable reward and punishment system can be formulated to retain old and good employees.

3. There are basically no leisure cultural and sports activities for employees, resulting in a lack of solidarity and mutual help among employees.

4. There is insufficient cooperation and too little communication between leaders of various departments. In future work, exchanges between middle-level cadres should be increased.

5. Personnel in each department should continue to learn their job responsibilities, clarify the size of their responsibilities, and do not push each other when encountering problems. The most reasonable management method is to system people, not people to manage people. This will affect the management of the entire hotel. It is beneficial.

6. The training tasks for new and old hotel employees are also very severe. Without good service, there will be no good profits. Money is accumulated by everyone's hard work.

7. Consideration should be put into signing various agreements. If the bad guys take the lead, it will have a positive impact on future management work.

Comparing the standards and summing up experience, there is still a lot of work that needs to be improved. I think as long as we treat it correctly and work hard to improve, we will do better at work and our abilities will gradually improve. In the new year, I will work harder, study consciously, constantly enrich and enrich myself, adhere to the guiding ideology of stricter, higher and better, and work with a work style of doing things in a down-to-earth manner, Do every job carefully, serve the hotel with your own strengths, and repay the hotel with your abilities.

The above is my work and study situation in the past year, thank you! General version of the hotel administrative office's year-end work summary (2)

This year I was officially transferred from the hotel sales department to the administrative department. Although it didn't last long, after taking over the job, under the correct guidance and carefulness of the general manager With help, work gradually got back on track. From being unfamiliar with hotel administrative work to gradually becoming familiar and clear, I not only learned a lot, but also experienced a lot. I would like to make a self-summary of this year’s work:

1. Personnel aspects

For hotel staff recruitment, a combination of internal recruitment and external recruitment is adopted. External recruitment is carried out through four channels. The hotel electronic screen is used to broadcast recruitment information throughout the day, and the inkjet advertisements outside the hotel are used to recruit throughout the year. , use the Internet platform to publish recruitment information on various portal websites of xx, use the existing network resources of hotel employees to promote recruitment, and reserve manpower for the hotel through multiple channels and in an all-round way.

2. Hotel culture construction

In order to better promote the hotel to the outside world and enhance the hotel’s popularity and reputation, after the Spring Festival, preparations for the hotel website will be started in a planned manner. From the reasonable design and content planning of the entire page to the collection and sorting of all hotel information, the work is completed and implemented step by step. In the end, the content of the website and the content of the employee world column were updated simultaneously, which not only showed the cultural construction of the hotel to all employees, but also provided employees with a publishing platform to praise good people and good deeds, truly allowing employees to accept *** in a subtle way of culture same values.

3. Training

Training is a far-sighted investment. It does not produce immediate benefits like a chef making a dish. It requires continuous efforts. After the Spring Festival, the Administration Department began to strengthen the training of hotel employees. It is carried out through a combination of training organized by the administrative department and internal training of each department. The onboarding of new employees breaks with the previous traditional training method and adopts the teaching method of slides and explanations. The classroom atmosphere is active, the results are obvious, and employees respond well. In response to the existing management problems of the hotel, the Administration Department collects training materials in a targeted manner and regularly organizes hotel management personnel to participate in training courses. Through training, we aim to comprehensively improve the service awareness and service skills of all employees and the management level of managers.

4. File management

All kinds of hotel files are valuable resources and wealth of the hotel. With the development of hotel operations, the number and types of archival materials are also increasing. The Administration Department uniformly categorizes all information, and then subdivides the complete paper file information into categories, departments, and in-service and in-service personnel into bags respectively, so that each person has one bag, so that records can be easily Can be found. At the same time, various rules, regulations, and training materials of various departments are synchronized with paper and electronic files so that the materials are never lost and archived permanently.

In addition, based on the actual work, some rules and regulations closely related to the work have been established and improved to ensure that the system serves the work.

5. Employee Management

From the aspect of action management, the Administration Department, based on the actual situation of the hotel, organizes the formal employees of each department to carry out the signing ceremony of the labor contract, and effectively maintains The legitimate rights and interests of employers and workers allow employees to work with peace of mind and down-to-earth. Management from the ideological aspect, organize a group of symposiums for old employees and accommodation employees to further understand the ideological trends of hotel employees, create a good hotel culture and humanistic care in the hotel, promote communication between managers and employees, and achieve mutual understanding. , the purpose of promoting unity. We should truly care for and cherish employees, fully mobilize their enthusiasm, initiative and creativity, and enhance the hotel's cohesion and combat effectiveness. General version of the year-end work summary of the hotel administration office (3)

1. Front desk reception

From x to x, xx, I was engaged in front desk reception work. The reception staff is to show the company's image As the first person, I guided them to the relevant offices, which provided convenience for the leaders and customers. In the past year, *** has received about xx users.

2. Meeting reception

1. External meeting reception

Participated in the reception of xx provincial financial meeting, operation and maintenance department work meeting, and human resources supervision training meeting , the province's g network business department working meeting, the business analysis meeting held by xx branch and xx branch *** and other large-scale meetings. In such external meetings, the venue is strictly arranged in accordance with high standards of meeting needs, and the hotel-related activities are actively coordinated. matters, and provide good service during the meeting. In this process, I learned more knowledge about dealing with people, serving gifts and other related knowledge, and accumulated a lot of experience.

2. Internal meeting management

Reasonably arrange meeting rooms according to the needs of each department to avoid meeting conflicts, and pay attention to relevant registration, as well as the hygiene maintenance of the meeting room and public items Follow-up inspections and other work to provide better services to the staff of the department. In the past year, *** has arranged more than xx internal meetings.

3. Video conference management

When convening a headquarters or provincial video conference, according to the notification requirements, open the video system on time half an hour in advance to ensure that the conference is accessed on time. This year there is no An example of meeting delay occurs; when convening a meeting between counties and districts, make a meeting reservation in advance and call each terminal to ensure that each county and district can participate in the meeting normally.

3. Expense reimbursement and contract entry work

In this regard, in strict accordance with the company's requirements, reimbursement documents will be collected on Monday, signed by the leader on Tuesday, entered into the ERP system, and registered Work. Over the past year, more than xx copies of reimbursement documents have been entered. Enter x remaining copies of the contract.

IV. Comprehensive affairs work

In June XX, due to changes in department personnel, I was transferred to the office to engage in public security inquiries, external document signing, trade unions, office supplies, and canteen management Waiting for work. Later, he took over the work of information collection and compilation, meeting minutes, China Unicom Window, and administrative database management.

By the end of June, *** had received about x inquiries from the public security, with a warm attitude and in strict accordance with company regulations. Send and receive about x copies of external documents, uploading and delivering them in a timely manner without delays or delays. Submit x pieces of information for x issue of China Unicom Window.

Do a good job of registering and warehousing small fixed assets such as laptops and desktops, promptly contact the maintenance outlets to perform computer maintenance and repairs, strengthen communication with them, and request us to provide backup machines to avoid delays in normal operations Work.

5. Other work

While completing their own work, they conscientiously completed the random tasks assigned by the leadership, actively participated in various activities organized by the company, and assisted leadership colleagues in preparing for the first employee meeting Sports Games; won first place in the xx China Unicom Integrity Speech Competition; won the third prize in the xx Integrity Speech Contest. Currently, we are actively preparing for the program summary, selection, and performance of the xx year's art show.

General version of the hotel administrative office's year-end work summary (4)

In the past 20xx, although the human resources administration work has achieved certain results, there are also some problems. For this reason, the work in 20xx will be in Based on the continuous improvement this year, the following plans have been formulated:

1. Establish and improve the safety and health management system of employee dormitories to make the employee dormitories truly become a warm home for employees

1. Improve the employee dormitory inspection mechanism, strengthen health and safety inspection notifications, and change the current monthly random inspections to regular inspections. Through inspections, we can eliminate the use of high-power electrical appliances, smoking, drinking, etc., so that the dormitories can truly become safe, hygienic, and accessible to everyone. Satisfied with the dormitory.

2. Strengthen the management functions of dormitory directors, stimulate the management passion of dormitory directors through the reward and punishment system, hold dormitory director meetings regularly, listen to dormitory management opinions, and find reasons from management.

3. Do a good job in the management of various assets in the dormitory, maintain various facilities and equipment, and promptly and quickly repair some assets that need maintenance and repair, improve management efficiency, and serve everyone in the dormitory well. staff.

4. Strengthen the management of dormitory administrators on duty, so that the management of dormitory administrators is not just a formality, truly fulfills the role of supervision and inspection, and serves as an effective communication bridge between employees and the human resources department.

5. Carry out cleaning, quantity counting, and damage reporting of cotton fabrics.

2. Strengthen the assessment mechanism of the staff canteen and improve the quality of the food in the staff canteen

1. Regarding the existing assessment mechanism of the staff canteen, the duty manager’s scoring can no longer meet the existing assessment needs. Therefore, the assessment of the employee canteen will be reformed next year. Employees from all departments will be invited to conduct random inspections, shift arrangements in each department, or questionnaires to assess the employee canteen. At the same time, the types of soups and staple food types will be improved. Perfect and complete breakfast varieties to improve employee satisfaction.

2. The sanitation status plan of the employee canteen is also incorporated into the assessment management mechanism, and the sanitation status is also assessed, and rewards and punishments are implemented at the same time, so that the overall quality of the employee canteen can be improved and improved.

3. Announce the menu of the staff restaurant, formulate weekly menus, monthly most popular dishes, chef recommended dishes, etc., and carry out dish innovation and development.

3. Strictly approve the vehicle departures of the driver team, and submit fuel consumption expenses accurately and on time

1. The most important thing for the driver team is safety, so strict approval of the vehicle departures of each department is required to prevent accidents Failure to obtain approval may lead to accidents when driving out of the vehicle. As a precaution, the approval for driving out of the vehicle will also be strictly required.

2. Car fuel consumption and maintenance costs are the focus of financial internal control inspections, so the data should be clear, expenses should be clear, and approvals should be complete every month.

4. The requirements for employee birthday activities are more diverse, and the hotel is proactive in various activities.

1. Provide more colorful employee birthday activities with diversified forms and locations.

2. The New Year’s Eve dinner and various speech contests and singing contests held by human resources should be actively planned to make the activities exciting, and all departments will participate enthusiastically.

5. Further administrative management requirements

1. Continue monthly insecticide and disinfection work to ensure the hygienic condition of the hotel.

2. Strict attendance discipline, requiring employees to check their attendance on and off work, and maintain the hotel's attendance system.

3. Actively participate in various community activities to improve the reputation of the hotel. General version of the hotel administrative office's year-end work summary (5)

Time flies, 20xx is about to pass, and I will respond to start a new year. I am a veteran with a soldier's vigorous and resolute style, an idea that is not afraid of hardship, gain, or tiredness, and the determination to never bow down in the face of difficulties. From the day I started working, I made up my mind to work hard and seriously. Learn technology. Since joining the work, under the careful cultivation and guidance of the unit leaders, through my continuous efforts, I have achieved great development and huge gains, whether in terms of ideology, study or work.

One year has passed in a blink of an eye. With the support and help of my leaders and colleagues, I persisted in learning business knowledge, summarizing work experience, cultivating myself, striving to improve my overall quality, strictly abide by various rules and regulations, and conscientiously perform my job responsibilities. . Over the past year, I have been strict with myself mentally, worked diligently and hard-working, and been hard-working and plain-spirited, pragmatic and realistic in my work style. I have better completed various tasks assigned by leaders and departments at all levels, and dedicated myself to the hotel. Work hard. The main situation since this year is now reported as follows:

1. Political and ideological study

In terms of study, we must strictly demand ourselves, correct our work attitude, and combine theory with practice; in addition to professional In addition to the study of knowledge, we also pay attention to the expansion of knowledge in all aspects, and extensively explore the knowledge of other departments and disciplines, thereby improving our own strengths and ideological and cultural qualities, including developing a good life in life. Habit, live a fulfilling and organized life, have a rigorous attitude towards life and a good life style, be enthusiastic and generous, honest and trustworthy, willing to help others, have your own good principles of doing things, and be able to get along with colleagues.

Ideologically, consciously abide by the rules and regulations of the hotel and insist on participating in every activity of the hotel. I am required to be proactive and take care of every brick of the hotel. I have always devoted myself to study and work with a rigorous attitude and positive enthusiasm. Although there are tears of success and the bitterness of failure, the increasingly fierce social competition has also made me fully Recognize the importance of becoming an excellent worker with comprehensive moral, intellectual and physical development.

2. Work situation

At work, we focus on the central work of hotel logistics, compare with relevant standards, be strict with ourselves, and complete various tasks well. In terms of style, we can abide by rules and disciplines, unite colleagues, be pragmatic, optimistic and progressive, and always maintain a rigorous and serious work attitude and meticulous work style. We are diligent and hard-working. We have mainly completed the following tasks this year:

1. Obey the arrangement and management of the department manager, cooperate with the manager to do a good job in the department, and be able to complete the department's daily office work well. Work hard to make statistics on logistics, water and electricity consumption, and upload and issue well. The department's quality inspection and labor union tasks are all completed. Done positively. In April this year, the central air-conditioning system was cleaned; the air-conditioning host in the auditorium was repaired; in November, the cooling tower was installed and other work; I was able to take the initiative on the front line of the work site, actively cooperate, and successfully complete the main tasks.

2. With the support of the department manager, proactively understand and coordinate the work of each team. When each team and group encounters difficulties in their work, they work with their comrades to find ways to solve the problem until the work is completed.

① During the maintenance in the building, the "basin" in the bathroom fell off several times. The maintenance personnel had no experience in this area and were afraid of breaking the "basin". After I learned that this kind of "basin" is not guaranteed, Under the circumstances, I encouraged them to try boldly together, and carefully fixed the "basin", and it has not fallen off again until now. Later, the comrades were able to perform several "basin" repairs competently.

② Summer weeding is a heavy task, and the weeder often breaks down. I have been contacted many times to solve the problem. Based on my experience in repairing lawn mowers in previous years, I watched and learned a lot. With a little experience, I boldly and carefully tried my own hands, dismantled and cleaned the machine, and checked for faults. In this way, I was able to slowly solve some minor faults, and gradually I have gained some experience.

③The staff in the switchboard room are still a bit lacking in computer operation. They often cannot print out call slips and cannot transfer calls. Several times after get off work at noon, customers are waiting for call slips at the front desk. I checked out, but the staff just couldn't print it and reported it to me in time. I put down the dishes and chopsticks in my hands and quickly ran to the switchboard room and solved the problem. etc.

3. Provide logistical support and serve all hotel departments. Among the matters that need to be handled by various departments in a timely manner, I will try my best to complete the tasks. If I cannot complete the tasks myself or need help, I will ask the manager for support; if a maintenance team is arranged to complete the tasks, I will check the completion status later.

Since the second half of this year, we have insisted on going to front-line departments to check maintenance work orders every week, supervise the timeliness of maintenance, and remind and criticize maintenance personnel for untimely repairs.

4. Treat the museum as your home and do your best. In logistics support work, it is necessary to obtain the most effective results at the minimum cost, which is actually easier said than done. When I need to purchase maintenance materials, I make reasonable suggestions to the manager. Considering the need to save costs while ensuring the quality of the materials, I often bring accessories to the manager for review and obtain approval before confirming the purchase. A place to compare prices and quality. When repairing, try to find ways to repair without affecting the work and try not to replace, etc.

3. Shortcomings

1. There is a bit of dependence on political and ideological learning. Ideologically, I think that I can actively participate in the educational and learning activities arranged by the hotel branch, and then learn about it through TV and newspapers, and the usual political studies will be relaxed. As a middle-level force, it is particularly important for me to study my business. After working in logistics for a few years, I have relaxed my study of business knowledge. I think that with the manager taking the lead, I can take a closer look and use my hands. I didn’t go any further to learn and explore.

2. Lack of initiative at work. After encountering difficulties at work, I often ask my manager for instructions and reports, but I don't take the initiative to think of solutions. In addition, there are many personal life problems this year, which also affects my work mood.

The above is my summary of this year. I accumulate experience from work and find deficiencies in my work. 20xx is coming to an end, and we have to welcome a new beginning next year. In the work next year, I will definitely learn from experience, learn from each other's strengths, learn business knowledge hard, and make more contributions to the hotel. General version of the hotel administrative office's year-end work summary (6)

The year 20xx is about to pass, and the new year is about to arrive. In 20xx, the hotel staff worked together and achieved great results in terms of business performance and overall quality of personnel. As one of the key departments of the hotel, the Administration Department must internally recruit personnel, implement quality inspection work, design and produce corresponding content for various activities, etc. Externally, it must deal with the Health Bureau, Firefighting, CDC, Social Security, etc. The various inspections of the agency have a lot of work and are complicated. However, in 20xx, under the leadership of the general manager, every employee of the administrative department worked hard and did their best to complete various tasks. The specific work is now summarized as follows:

1. Personnel Recruitment

The primary problem faced in 20xx is the difficulty of recruitment. Whether it is a fast food restaurant or a comprehensive hotel, labor shortages occur to varying degrees. In the first half of the hotel's actual work, it was difficult to recruit employees. When encountering large-scale receptions, assistance from personnel from various logistics departments was needed. Until October, on the basis of salary adjustment, the employee recruitment situation has improved, and the embarrassing situation of "there is a need for meals but no staff to receive them" has been solved accordingly.

2. Strengthen training and improve employee quality

Training is an effective means to improve employee quality. The hotel increased its training efforts in 20xx. Through internal training and external training, the administrative department organized and convened special training for all hotel employees. Among them, external training lasts for x hours, and internal training (including department manager training, pre-job training, and on-the-job training) lasts for x hours.

Pre-job training: The Administration Department will conduct an induction training for new employees in June. In June, the scope of training was expanded, and employees who had been employed for less than one year were once again trained on job responsibilities and related systems.

On-the-job training: Combined with the actual problems and deficiencies in hotel development, through internal training (administration department) and external lecturers (Jin Guanjia: Teacher Chen Xuan's "Hotel Professional Image", Teacher Liu Mengjiao's "New "Win Breakthrough" and Teacher Wang Ge's "Team Communication") focus on training employees on service awareness, courtesy, safety and fire protection and other knowledge. Through explanations, comments, and exchanges, employees can improve their ideological understanding and daily work. received varying degrees of improvement.

In addition, regarding the hotel's application for a three-star hotel, external training teachers will be combined to arrange grooming, beauty and hairdressing courses to effectively create high-quality hotel services.

Through training, the overall quality of employees has been improved. From the perspective of skills training and grooming training, it is obvious that employees are more enthusiastic about the latter, so in the training work in 20xx In the training, we will purposefully increase the number of communications with employees to understand the psychological characteristics of adult employees, and use diversified teaching methods, such as demonstration performances, movies, slides, projected images, etc.

3. Institutionalization Construction

In order to bring the hotel's management level to a new level, the hotel also conducted strict assessments on department managers' attendance, work performance and other aspects in 20xx. At the same time, the hotel's quality inspection work is also strictly managed, quality inspections are carried out every Friday and a policy of awarding and deducting points is implemented. The formulation of these systems has strengthened the management of personnel at all levels and has a good effect of "managing people with systems". The mental outlook, environmental sanitation and many other aspects of all hotel staff have been improved to a higher level.

At present, the hotel has formulated and issued various responsibilities, regulations, methods, procedures and other rules and regulations, which have set clear standards for each employee's position, responsibility, and goals, and will punish those who exceed or violate them. Corresponding punishment provisions have been made to ensure that every job and every work link has rules and regulations to follow.

The implementation of the four- and three-star hotel listing work

The hotel proposed at the 20xx annual staff meeting that the completion of the "one listing" work is to submit the "three-star hotel" to the relevant departments. Application for "class tourism foreign-related hotel". Throughout the year, the hotel has consistently built a high-quality service awareness among all employees and strived to create a three-star standard software construction. With the efforts of the hotel general manager and managers at all levels, the hotel has been able to complete the application less than a month after it was submitted. Within a short period of time, it passed the inspection and evaluation of three-star foreign-related hotels, which greatly improved the hotel's popularity.

5. Hotel’s year-round marketing activities

Improving the hotel’s visibility and cultivating its own regular customer base are the basic prerequisites for a hotel’s survival and development. Since there are many new hotels opened this year, the customer source problem is very serious. In order to ensure the normal operation of the hotel and increase operating income, the hotel launched an all-staff marketing campaign in 20xx and formulated a set of all-staff sales incentive programs to make the hotel present A good situation in which everyone cares about sales and participates in sales.

At the same time, in response to the shortage of rooms for large conference groups, the hotel has cooperated with hotels of similar grades and sizes many times to provide joint receptions, which not only increased the benefits of the hotel, but also strengthened the hotel's Exchanges with peers reflect the hotel’s spirit of cooperation.

In order to prevent the hotel from being limited to Zhoukou City, the Administration Department signed room reservation agreements with two websites and used multiple channels to increase room sales.

The hotel launched a large-scale photo exhibition in June and promoted it through external advertising and content promotion. A series of promotional activities will be launched in the month of . External promotion of wedding banquets and birthday banquets in June, jointly with wedding banquet companies, carried out publicity in the bustling areas of urban areas through banners, brochures, on-site signings, etc., to expand market visibility. In September, a series of catering promotions were launched, offering 20 off for purchases over RMB 100, as well as health porridge and special gift boxes, in order to stimulate catering consumption and increase hotel turnover.

6. Construction of corporate culture

1. Establish a hotel art troupe to provide programs for various receptions in the hotel. In this way, employees not only get the opportunity to showcase their talents, but also the hotel's conference and banquet reception brand is widely publicized and recognized.

2. Diversification of employee birthdays: On the evening of the all-staff dinner party in June, the hotel specially customized birthday cakes and invited all employees *** to celebrate the birthdays of x employees who had birthdays. Organize outings for birthday employees in April.

At the same time, gifts are distributed to employees on birthdays every month, so that employees can experience the warmth of the hotel as a big family and promote the cultural construction of the hotel.

3. Organize various employee collective activities: In April, we cooperated with the Security Department to organize a two-week military training for all hotel employees, which greatly improved the combat effectiveness of employees and the image of the hotel. An employee sports meeting was held in May, which greatly stimulated the cooperative spirit of employees and enhanced team cohesion through sports such as rope skipping and tug-of-war. In late May, we will hold an employee skills competition and an essay contest (if I were a xx) to encourage employees to keep making progress through writing and speeches. In August, 12 outstanding employees from various departments were selected based on the monthly outstanding employee selection results and daily work performance, and a four-day trip to Qingdao Rizhao was organized for them and their families. In October, we cooperated with the Security Department to organize practical fire training for all hotel staff to enhance fire safety awareness.

7. Reasonably adjust the salary system and continuously improve employee benefits

Hotel management must always adhere to the people-oriented management concept. Without a stable, efficient, and conscientious staff team, it will Not to mention excellent customer service. In June 20xx, the hotel carried out the second adjustment and reform of the employee salary system, increasing the basic salary of employees, and rationalizing the salaries of catering department employees. This adjustment greatly improved the employees' work enthusiasm and strengthened the In terms of employee team building, the employee turnover rate has dropped significantly compared with last month, and some old employees have returned to work in the hotel.

8. Existing problems and deficiencies

1. The overall quality of employees is not high, and department training and supervision are not in place, resulting in low service quality and weak service awareness. Guest complaints occur from time to time.

2. The implementation of rules and regulations is not resolute enough, and there is a phenomenon of arbitrariness and face-saving. It fails to truly reward hard work and punish laziness. There is still a phenomenon of doing good and bad things in the same way. The management mechanism needs to be further improved.

3. The quality inspection intensity is not strong. The quality inspection work in 20xx only focused on departmental health, and did not inspect work, services, etc.

4. All departments have problems of lax management and poor execution, and the overall customer service level needs to be improved. In addition, if the work arranged by the leader cannot be carried out due to external factors, it is not reported to the general manager in a timely manner.

5. Communication with relevant departments needs to be increased. In 20xx, many reception and other aspects were not communicated in detail, resulting in the inability to answer some detailed questions when asked by the leaders.